WholeLatteLove.com Reviews 

Bought a Profitec Pro-600 from Whole Latte Love about 2 years ago and I've had several issues so far. Once the water level meter went out and had to be fixed (not a huge issue). Another time the boiler heater stopped working and since I'm on the other side of the country it would've cost $400 for a 2 way shipment. They tried some basic things to diagnose the problem via email but it was useless. The cost to fix it (even though it's under warranty still) was about $300. Then the machine stopped pumping water into one of the boilers altogether. Now it's back at the shop. I don't know how much it will cost this time but the part they suspect is bad will be more than $200 plus labor.
I emailed Whole Latte Love to see if they could at least get me the parts since it was under warranty but they just closed the ticket on me.
I would suggest staying away from this brand of machines or any that they carry if you live far from NY. The cost to ship 2 ways on a 50 lbs or more item will quickly surpass what the machine is worth and these guys don't seem to care to want to help.

I've been on several chats with the folks at Whole Latte Love. They have the best chat customer service I have ever experienced anywhere. For repair questions, it feels like I'm just talking to my buddy next door who's good at fixing things. I spent 20 minutes today with Peter trying to problem solve an issue. We figured out the issue but it wasn't a part they sell. All the same, he found the part on eBay and sent me a link. Who does that? Most places would just say, send it in to us. But since this was an $11 part and shipping/repair would have cost me $250 I wanted to give it a try. Buy your makers from these guys and come back to them when you need help. End to end, an amazing company.

I had a video call with Stephen for technical support, and he was exceptional. First of all, he handled the language barrier perfectly, as my English isn’t very strong. He answered all my questions—even the ones I didn’t know I had! It’s clear that he truly masters his work; his professionalism and knowledge really stand out. I totally recommend WLL’s technical support.

Steven was great, walked me through the steps to find out I needed a replacement part. Great service!

I had a scheduled video support call with Stephen Kuster to go over issues i was having with my Gaggia Classic tripping the circuit breakers when the unit was turned on. He was very knowledgeable and directed me patiently to do some troubleshooting and testing with a multimeter resulting in us isolating the problem. As always, Whole Latte Love provided fantastic customer service. Thank you Stephen!

Brian - a customer support tech contact
100% outstanding care delivered consistently start to finish
Can’t wait to continue as a life long customer of the Whole Latte Love family!

I had some questions regarding getting the most out of my Gaggia and Kenzie was able to recommend some products while also explaining and providing value in items that I may need to enhance my experience. This interaction is why I will continue purchasing from WholeLatteLove and what makes them so great! Thank you, Kenzie!

Amazing product, company, customer support and education!!!!

its a great website but my bad experience with return, its just too much to send a product back plus they refused to return a coffee i didn't even receive.

I had an issue with my first machine, and after a few questions and a 24 hour review, it was replaced without hassle. All reps I dealt with were extremely pleasant

The person I spoke with was very knowledgeable and helped me to find an espresso machine that met my needs. A refurbished machine was the right fit for me, and the price was right. I felt very comfortable with the discussion and trusted the advice I received.

Every aspect of my experience was A+ positive, and the Gaggia Magenta Prestige is even better than I expected. I am enjoying a double-shot Americano with a dollop of cream as I type this.

WLL was knowledgable and able to assist with the hiccup we were experiencing with our machine (which was resolved successfully).

Customer services less than average very difficult process to get answers

Excellent company to buy from. Videos helped me get started with my espresso journey. I'm still working on getting it right but getting better every day.

Plenty of information available on site to help inform my purchasing decision. Accessorizing was easy and suggested additional purchases were relevant. Customer service was helpful as well.
Actual shipment was quick and careful.

After using this machine for a month, it has met all my expectations. I’m extracting flavorful shots and frothing various milks, including almond milk. Surprisingly, I've come to enjoy the morning coffee-making routine. The brief wait for the boilers to warm up is definitely worthwhile. Plus, it’s a durable machine with an impressive appearance on our coffee bar.

The cleaning products we purchased arrived in a timely manner