Wickes - Bracknell Reviews 

My 87 year old mother has had no kitchen tap for 5 weeks. The fitter cannot complete the kitchen due to parts which are missing. This is completely unacceptable. Had we known the parts were unavailable in January when it was ordered we would have gone elsewhere. It's easy to take £20,000 of someone's money but
there should be some recourse. Customer service is useless. It's so disappointing that the company has become so bad. Wickes Bracknell have been no help.

Dylan, you replied yesterday but I had no PM to reply to. Please can you do this so this can be resolved?

Exchanged a product and the one I wanted was out of stock , it was a busy time however assistant Louise was so helpful genuinely wanting to help me ..can’t thank her enough . Proper customer service 👍

Ordered some fence panels, selected a date and waited and waited. They never arrived. Spoke to customer services and the lack of care was a thing! Didn't care a huge amount that I wanted to take my business elsewhere. No real solution except the store will call you. Bizarre way to run a business!

Contacted customer service, was promised a call but ended up calling the store directly.
No one called. Take your business elsewhere unless you have time to wait at home for a delivery that may or may not arrive.

We've recently had our bathroom and a separate W/C transformed by Wickes and have been so impressed with all elements of the process.
Being typical of a 60's built house, our toilet was separate and adjacent to the bathroom
I popped into the Bracknell Wickes by chance really and spoke with Courtney Bygrave. Courtney was extremely helpful, patient with the things we were thinking of having done. Mainly because we were unsure of what does/doesn't get done as part of the refit. There was no hard selling, Courtney explained how the process worked and given we wanted a toilet put into the
bathroom and a sink put into the W/C we weren't too sure if this was possible. It also involved the removal of a built in (brick walls) cupboard within the bathroom that used to house the water tank (we'd converted to a combi boiler) and was now more of a drab looking airing cupboard.
We arranged a home visit. Courtney clearly knows her stuff, providing options and locations of sink/bath/toilet maximising the space we had.
Soon after, Courtney drew up the plans of the positioning of all units with what we had chosen. This helped give us an accurate understanding of what it would look like with the units/tiles/flooring once complete. Again, there was no hard sell, even if we decided not to go ahead, this wouldn't have cost a penny. We were so impressed with it all, we started the process.
The fitter - Remi popped by too just to make sure of the layout of existing pipes etc.
The work started in late January, Remi and his son Oscar worked tirelessly throughout.
I'm in awe of their capabilities and skill. Nothing was an issue for Remi, his favourite saying was 'anything is possible'.
We discussed some alternatives as he was doing the work which involved levelling the flooring, moving pipework, moving a radiator, creating a window ledge/sill for both the bathroom and W/C as there weren't any previously, insulating sections of the wall, downlights, air vent, the list goes on.
Our W/C walls needed replastering, the toilet needed to be moved over a few inches to cater for the compact sink unit, bearing in mind there wasn't the pipework for a sink previously.
The whole process from start to finish was straight forward, professional and always felt if there were any unforeseeable issues they could be rectified comfortably via Remi or Courtney. The customer services team who kept us posted with delivery of the items were also very helpful and informative.
Our next project is a kitchen refit with some variations such as removing a wall and having seen the whole process with our bathroom and W/C we know our intentions can be done.
We will definitely go through Wickes but specifically with Courtney and request Remi as our fitter.

Thank you Wickes for your generous donation through your Community Programme for Winkfield St Mary's School PTA Buddy Bench.

The PTA wanted to be able to support the children by providing them with a Buddy Bench through a donation from a local organisation and thanks to Wickes, we have been able to do this.
The Buddy Bench has been placed within the school playground in a quiet area and is where children can go when they feel they need to talk to someone but may be too sad to approach anyone.
If a child is sitting on their own on the 'Buddy Bench' then another child can go up to them and ask them how they are feeling and if they want to talk about it or simply to just play. The Buddy Bench is to let the children know they should never feel alone and they will always have a buddy to talk to.
The bench will give children the opportunity of letting others know they need someone to talk to but may be too sad or shy to approach someone. It will help the children learn that seeking help is not a sign of weakness.
This Buddy Bench will allow the children to know that they have a safe space which they can go to.
The Buddy Bench will help children feel less lonely and provides that safe space to show that they want to be included or to talk about feelings. They can also help children develop social skills, empathy, and leadership skills.
The Buddy Bench will be a benefit to all children within the school, but it will be especially helpful for children who are shy, new, or less confident.
We have spoken to the children since the arrival of the Buddy Bench, and it has been a huge hit! The children think it's ‘very smart’ and love that it has a comfortable cushion seat!

So thank you once again for your generosity and for supporting our school community!

Hi , Natalia from JD Construction Property.
I’m using this branch daily and I’m very happy with the staff in special with Sonia, she is very knowledgeable and very helpful.
This store looks great and organised because of the staff.

I'm Tim from JD Construction Property,
I'm using wickes Bracknell branch for long time and daily, Ian is one of the best stuff ,hhe helping a lot , very helpful and store is always clean and tidy.

We’ve just finished having our Wickes bathroom installed, which was designed by the lovely Courtney Bygrave from the Bracknell store.

Courtney was fantastic from day one, talking us through all the options, offering great ideas and helping us to stay in budget.

The end result looks amazing, a huge transformation and we are so happy - thank you!

I had the pleasure of working with Courtney on designing both my kitchen and bathroom, and I couldn't be happier with the results! From the start, Courtney was incredibly attentive to my needs and vision, offering insightful suggestions that balanced functionality with style. She has an amazing eye for design and was able to blend my personal preferences with modern trends seamlessly.

What really stood out was her commitment to getting every detail right. Whether it was helping me choose the perfect cabinetry, selecting the right tile, or ensuring the layout maximized both beauty and usability, Courtney went above and beyond. She was always responsive, patient, and guided me through the entire process with ease.

Not only did she transform my spaces into something I absolutely adore, but she also made the entire experience enjoyable and stress-free. I highly recommend Courtney to anyone looking for a talented, professional, and passionate designer who truly cares about creating a space that reflects your style while meeting your needs. She’s simply the best!

We were very lucky to have Courtney Bygrave, from the Bracknell branch, design both our kitchen and two bathrooms.
She has gone above and beyond for us and our home and we couldn’t be more grateful!
All of the designs Courtney created were absolutely incredible and we can’t wait to see them come to life when they are installed !

The professionalism, patience and kindness Courtney has showed is so appreciated and we now will not go anywhere else for advice or products. THANK YOU COURTNEY !

Great customer service especially from Ian always helpful with good advice and brightens up my day.👍

Had a website order problem went into store. Ian Got it all sorted out for me and delivery on the window I needed.

Served by Ian , very nice helpful and friendly person

The go to guy in Bracknell branch is Ian, always cheerful and helpful, it’s why I keep going back

Always fantastic friendly service from Ian nothing too much trouble when asked a question and if he doesn't know the answer he will always take the time to find out. Wicks Bracknell

Ian at the store in Bracknell is very helpful and polite.

Purchased luxury vinyl flooring from wickes to replace all the flooring in my home.
After 2 months of this flooring being laid it started to break under foot and scratch.
I contacted Wickes to complain and seek a refund as the flooring states it comes with 25 years warranty. It is also described as scratch resistant.
After lots of email and forms being completed they rejected my claim and have put it down to installation error.
We had the floor installed by a qualified carpenter, he used expansion gaps and the underlay recommended by Wickes. But still they want nothing to do with the fact that the flooring has snapped and is being glued together after only 2 months of use.
Please avoid Wickes at all cost, they take your money, sell you products which apparently have warranties but as soon as you try to use those warranties they are not interested. I even emailed the chief executive but he didn’t even respond so clearly doesn’t care about the quality of the products they sell.
Shop elsewhere, save your money and time.

I have replied back to your request Dylan, i look forward to you coming back to me. But since I have been in communication with customer services for nearly a year I don’t hold much hope for any resolution. As I’ve said Wickes doesn’t care enough to fix the problem.

It’s also a shame I can’t add pictures here for future customers to see what poor quality flooring Wickes is prepared to sell.

Update to review

After posting my review and sending Wickes the information they requested from this review I’ve heard nothing. More proof that they do not care about customer service, they comment on reviews to show interest in resolving complaints but actually never follow up. Shocking from a very well known store

Ian at Bracknell store is always very helpful, all companies need people like him who help and understand what trade people need, I even see him helping younger members of staff

Went late Saturday afternoon to get materials to lay some paving. I need 8 slabs, but the ones we had chosen there were only 7 on the shelf. Went to till with photo of the barcode, Hannah checked stock levels then arrange for her colleague to get another palette down to get one slab from it.
When going back to the till I needed another item which is not kept on the shelf again Hannah arrange for this to be picked and brought yo the till very promptly. Hannah was very polite, professional and friendly as we're all the team members involved.

Staff at Bracknell wicks are always very helpful
Ian, who works there always goes out of his way to find you what you need and assist in any way always happy