I have just had a wonderful experience because Sonney not only supported me with my loading but ensured they were nicely loaded into the car even figuring out how to open the trunk. Honestly am not su... See more
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See what reviewers are saying
Chris from Braintree branch was so helpful. He looked into express delivery for me but i realised I had left it too late for express delivery. So he very kindly helped me load up my trolley (20bags of... See more
Company replied
I visited braintree wickes recently to pick up some items to decorate my house. Whilst I was there I was walking around trying to find a staff member to support me. I saw one staff member Donna at the... See more
Company replied
I received fantastic customer service from Vikki. I wanted help to contrast paint colours across Wickes and Dulux range and she took the time to check stock, compare online reviews which helped me cho... See more
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Company details
About Wickes - Braintree
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Century Drive, Braintree, Essex, CM77 8YL, United Kingdom
- +441376306600
4.6
Excellent
112 reviews
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Great service!
Great service!! Donna was very helpful and super friendly. Great go to store for all DIY needs.
14 September 2026
Unprompted review
Reply from Wickes - Braintree
Thank you for taking the time to share your review with us. We're so pleased to hear that you received great service and that Donna was very helpful and friendly. We appreciate your kind feedback! -AK
Donna
Donna, who works on the till, is an Amazing Employee. Curtis, highly professional, very friendly and very helpful. Without me doubt a Great employee, who really deserves a wage increase!! The Best!! 🙏 Thank you.
14 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi, Gareth. Thank you for taking the time to share your review with us. We're delighted to see that both Donna and Curtis provided brilliant customer service during your visit. Thank you again for your kind feedback. - Scott H
Donna was absolutely brilliant lovely…
Donna was absolutely brilliant lovely lady
14 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi Cameron, Thank you for your wonderful five-star review! We are so pleased to hear that Donna was absolutely brilliant. We truly appreciate your kind feedback. - FC
Pam & Mandy have been consistent with…
Pam & Mandy have been consistent with their high standards of customer services whether it’s rain or shine they are always smiling. I’ve been shopping here on a regular basis since 2014 and since I’ve known them they’ve always been cheerful and welcoming.
10 September 2026
Unprompted review
Reply from Wickes - Braintree
Hello Corin, We're so pleased to hear about your fantastic experience! It's wonderful that both Pam and Mandy consistently provide such high standards of customer service and are always cheerful and welcoming. We truly appreciate your kind feedback. - FC
went in for some sand and cement and…
went in for some sand and cement and the staff was very helpful asked someone called mark who went the extra mile and helped me take the sand and cement on my trolley and helped me load my car a credit to the company many thanks to Mark will definitely be returning.
8 September 2026
Unprompted review
Reply from Wickes - Braintree
We're so pleased to hear about your positive experience, Helen! It's wonderful that Mark was very helpful and went the extra mile to assist you with your purchases. We truly appreciate your kind feedback. - Andrew
What excellent and friendly service…
What excellent and friendly service today at Wickes Braintree. We were purchasing tiles and they were not all out on the shop floor and Sonny went straight to the warehouse and got them out. At the till Donna was so helpful and friendly - excellent customer service Sonny and Donna. Thank you
11 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi, Julie. Thank you for taking the time to share your review with us. We're delighted to see that both Sonny and Donna provided great customer service when going into purchase tiles. Thank you again for your kind feedback. - Scott H
The cashiers are always helpful and…
The cashiers are always helpful and cheerful. Donna served me today and was great
9 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi Darell. Thank you for your wonderful review! We are so pleased to hear that Donna is always helpful and cheerful, and that you had a great experience today. - Sean
I use wickes most days for building…
I use wickes most days for building materials etc and find the customer service very good especially Pam and Mandy who goes that extra bit to help very polite great people skills great with the customers a real credit to wickes keep up the great work Pam. & Mandy
7 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi Danny, We are delighted to hear about your consistently positive experiences with us. It's wonderful that Pam and Mandy provided such helpful and polite service, and we truly appreciate your kind words. -Ellysse
Shoutout to Donna
Donna is lovely, helpful, kind and hardworking. She made us alert that we had a 15% trade discount yesterday which saved us lots of money which was great for us because we were trying to refurbish on a budget. Definitely recommend Wickes braintree and Donna.
Five star ⭐⭐️⭐️⭐️⭐️
8 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi Krasznai, We're so pleased to hear about your fantastic experience! It's wonderful that Donna was so helpful and kind, making you aware of a discount that saved you money. We're delighted this helped with your budget refurbishment. - Sean
Pam makes my experience at wickes…
Pam makes my experience at wickes special every time! I’d give here a pay rise straight away she’s a great member to your team all great stuff keep it up I won’t be using b&q 😆
7 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi Duncan, We're so pleased to hear that Pam makes your experience special every time! It's wonderful to know that their great service keeps you coming back. - Sean
Donna and the rest of the staff are…
Donna and the rest of the staff are always spot-on.
8 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi Dean, Thank you for your wonderful five-star review! We are so pleased to hear that our team is always spot-on. We truly appreciate your kind feedback.-LG
The most helpful and happy staff I have ever come across in a DIYstore
I am in the process of updating my barthroom and needed wall tiles
Donna was most helpful and polite
Which makes a huge difference compared to other DIY stores
happy helpful staff makes happy customers which are much more likely to return
Keep up with the happy team
8 September 2026
Unprompted review
Reply from Wickes - Braintree
Hello, We're so pleased to hear about your fantastic experience! It's wonderful that Donna was so helpful and polite, making a huge difference in your shopping experience. We appreciate your kind feedback. - FC
Donna really went above and beyond to…
Donna really went above and beyond to help us out
8 September 2026
Unprompted review
Reply from Wickes - Braintree
Hello, Thank you for your wonderful five-star review! We are so pleased to hear that Donna went above and beyond to help you out. We truly appreciate your kind feedback. - FC
Donna was amazing great service
8 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi Mr Jones, We're so happy to hear that Donna's service was amazing. We truly appreciate your kind words and positive feedback. - Sean
Great value
Great value for money with 15% of deal.
Pam on the checkout was very helpful,
5 September 2026
Unprompted review
Reply from Wickes - Braintree
We're so glad you found great value and appreciated the helpfulness of Pam. We appreciate your positive feedback, John! - Andrew
Was served by a lovely lady called Pam…
Was served by a lovely lady called Pam really helpful, and when serving us at the till we asked for a produce that we couldn’t find and she knew exactly where it was and got it for us super helpful and all super friendly staff.
8 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi Callum, We are so glad to hear about your positive experience with our team member. It's wonderful to know we could assist you so effectively. We appreciate your kind words! -LG
Excellent service and friendly staff
Excellent service and friendly staff. Mandy was especially helpful
8 September 2026
Unprompted review
Reply from Wickes - Braintree
We're so glad to hear you received excellent service and found our team friendly. We appreciate your kind words about Mandy. -AK
Always a pleasure visiting Wickes Braintree
Always a pleasure visiting Wickes in Braintree. Everything I need is always in stock. Staff, especially Donna, are always very helpful and knowledgeable. My number one go to place for building materials.
7 August 2026
Unprompted review
Reply from Wickes - Braintree
We're so glad to hear you consistently have a positive experience at our store. It's wonderful to know our team's knowledge and helpfulness are appreciated, and that you find what you need in stock. Thank you for your kind words! -AK
New area wonderful person
I recently moved to the area and was doing renovations. First time doing most of the work. Met Donna in the store who was so helpful, friendly , personable and reassuring. Most of the stuff we needed was in store and with her guidance we were happy.She continues to be helpful , friendly and informative even a year later
7 September 2026
Unprompted review
Reply from Wickes - Braintree
We are so pleased to hear about your positive experience and that Donna provided such helpful, friendly, and reassuring assistance during your renovations. It's wonderful to know that their guidance made a difference, and we appreciate your kind words. -AK
Just like to say,met the most helpful…
Just like to say,met the most helpful assistant in Wickes Braintree, I was at my wits end,when I spoke to Sonney ,who went the extra mile.Helpful with something as simple as buying roofing felt,even carrying out to the car for me,cheers Sonney!!
6 September 2026
Unprompted review
Reply from Wickes - Braintree
Hi, Nicholas. Thank you for taking the time to share your review with us. We're delighted to hear that Sonney was able to help when you needed it most. Providing friendly, helpful service and going the extra mile for our customers is what we strive for, and it's great to know Sonney made such a positive difference to your visit. Thank you again for your kind feedback. - Scott H
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