Wickes - Caerphilly Reviews 

Lee (gallaghers court) was very helpful, kind and knowledgeable in his role. Waited to offer to help myself and my mother to the car with our tiles. Would definitely recommend recieving his help in store

Sian helped me with paint very helpful
And friendly

Jacqui is a great member of staff and is an asset to wickes. The prices are fair and the discount for trade is a good incentive, better than that orange shop down the road!

A quick thanks to Ian S of Wickes Caerphilly. I popped in this morning for six bags of 100 litre bark. He was clearly on his morning break but had jumped to help me load up what are quite heavy bags.
Thank you Ian S

Wanted to thank member of staff who kindly helped myself lifting Heavy Tiles into trolley . Lovely manner above went beyond and beyond.
Thank you

Ian has been really helpful and offered lots of information and options, and answered our questions clearly.

Very helpful in caerphilly store Ian S took the time to help me find the right screws i needed for door handles i was very impressed with his help and advice

Another visit to Wickes Caerphilly to pick up some paving slabs, Richard and Hannah helped take them off the shelf and on to my trolley, both were very friendly, Richard then offered to take them to my car and load them into the boot, which was a great help, Thank you Richard. This is the 2nd great customer service I've received in a week from the Cearphilly store. Would never get that service in B&Q

Visited the Caerphilly store today , staff very polite and very helpful when I asked for some help in purchasing some patio slabs.
Store worker named Ian S. was amazing in getting the slabs onto my trolley, taking my payment at the till and then loading them into my car as I requested. Ian S. was very polite and I would recommend him and the store to anyone. Thank you Ian S.

When we attended the store we had an idea of what we wanted, from speaking with Ian he devised a plan we wouldn't have envisaged. The outcome was better than we thought, leaving us with a lot more space thank you Ian

I'd also like to say about the amazing job Matt has done, he completed the bathroom fitting and done a fantastic job, clean, efficient and very thorough, thank you both

Sarah, Ian, Sian were so knowledgeable and helpful when I visited the store. They had great ideas on how I could get my job done quicker and better and took time to help me choose materials and pack them in my car. Always excellent service at this store.

Liz from Caerphilly store provided exceptional service .She stopped what she was doing in the store and directed me around the store to find the exact products that were suitable for me .She also sought advice from the kitchen fitting department regarding the type of taps available to meet my requirements.
Thank you Liz for such excellent service.

Ian.s , served me today and I received excellent service and help to take the goods to my vehicle, I recommend this store

Sometimes a member of staff goes above and beyond what is expected. This was the case when I called in to buy some guttering and down pipe and also some sealant. I was assisted by a very helpful and knowledgeable gentleman who advised me on which type of guttering and also the best sealant to use. He said his name was Ian Suller. Because of him I will be using Wickes again in future. I'm very grateful to him.

Siôn was extremely helpful. Popped in for advice on replacing some damaged decking and he helped work out how many lengths needed, and arranged delivery to save me some hassle. Top job, and will def look out for him in the future if I need any advice.

Nice one Siôn, thanks !

Where to begin!! We have had a bathroom fitted last week. I’ll just give the highlights which will illustrate what to be careful with!
- They will tell you the installation date will be around 8 weeks from order if not sooner….we ordered in February and it was fitted last week, it’s July! They will wait for the 14 day cool off period before they confirm this!
- They gave us a date for the bathroom to be delivered 1 week before installation and state any other deliveries will arrive during the installation and the installation team will be there to accept them….in reality things started arriving a week before the agreed date and as no one was home it was left at the side of the house, there was also a pallet dumped on the drive! On the agreed delivery date the time was for after 0930…the delivery arrived at 0640 on the Saturday morning dragging my partner out of bed!
- The installation team were excellent and got the job done in 4 days, however I did need to get an electrician friend of mine in on the final day or we would have had to wait another 4 days to have a shower because the installers electrician was on holiday.
- When the survey was done by Wickes the main fuse box was deemed suitable however for the shower to operate SAFELY my electrician needs to replace the whole power board unit with a post 18, this would have cost us an extra £800/ 1000 had I not involved my mate!
After all this and the extra expenses (£3000) added to the original deal from Wickes (£7000) we were glad to get this nightmare over with!!!!
But there’s more…..our hot water tap now runs at a dribble, whenever you run the cold tap the overflow in the attic pumps out water onto the roof of our conservatory and all of the old bathroom is still in a large skip sack on our drive a week later!!!! But at least it’s over and we can get these problems sorted out ourselves. I can categorically state that I wouldn’t even buy a paintbrush from Wickes after such a shitshow of an experience!!!

Needed to buy a wheelbarrow at Wickes in Caerphilly, but as someone who is on a stick - I needed some help. Liz was great - quickly got the wheelbarrow I wanted, and then helped me get it into the car - which was VERY fiddly - she was patient and capable- many thanks. Much appreciated.

Sales assistant was helpful when I asked for assistance with three bags of chippings. Called Richard to come to my aid. He collected a trolley for me and put them into my car boot. He was chatty and friendly throughout.

We recently had a new kitchen from Wickes. Angela in the Caerphilly branch was very helpful with lots of good ideas. The kitchen is now fitted and looks great. Thank you.