Wickes - Catford Reviews 

252
TrustScore 4 out of 5

4.1

7 Catford Hill, Catford London, SE6 4NU, GB


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Rated 5 out of 5 stars

We wanted to colour match paint to our kitchen cupboards and were immediately served by a charming gentleman who was so helpful and took us to the paint shelves first to see whether an existing off th... See more

Company replied

Rated 5 out of 5 stars

I went into the store earlier this morning to look at some paints for bathrooms and kitchens and I met one of the workers called Ben. What an absolute gem. He is definitely an asset to Wickes!! custom... See more

Company replied

Rated 1 out of 5 stars

Terrible! Poor customer service, one member of staff didn’t want to move, took several attempts of us asking for him to get up to assist us, would not recommend. Spend your money elsewhere

Company replied

Rated 5 out of 5 stars

I was very pleased to have Ben at Catford store who supported me to find what I was looking for and was very kind to help me with the load to the car. He has also been helpful to me on several occasio... See more

Company replied


Company details

  1. Hardware Shop
  2. Bathroom Supply Shop
  3. Kitchen supply shop
  4. Solar Energy Company

About Wickes - Catford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 7 Catford Hill, Catford, London, SE6 4NU, United Kingdom

  • +442086909872

4.1

Great

TrustScore 4 out of 5

252 reviews

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1-star

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4.1

All reviews

(252)

14,369 reviews in the last 12 months

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Rated 5 out of 5 stars

Visited the store today and was greeted…

Visited the store today and was greeted by Raeesah, who was able to assist me on my purchase. Found Raeesah to be highly approachable, informative and knowledgeable.
Thank you for your help Raeesah, it was much appreciated.

18 September 2025
Unprompted review
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Reply from Wickes - Catford

We're happy to hear that you found our Raeesah approachable, informative, and knowledgeable during your visit. We appreciate you taking the time to share your positive experience!
- PP

Rated 5 out of 5 stars

Very happy with delivery service

Very happy with delivery service - 20 heavy paving slabs - delivered exactly when they said. Glad I didn't have to transport them in my own car. £4.00 delivery charge was what it would have cost me in petrol.

26 August 2025
Unprompted review
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Reply from Wickes - Catford

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with this delivery and that they provided you with useful advice. -AH

Rated 4 out of 5 stars

Not a fan of delivery charges

I wish Wickes didn't charge for the deliveries beyond a certain value of purchase. Otherwise it would have been a 5-star

17 August 2025
Unprompted review
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Reply from Wickes - Catford

We appreciate your feedback and are glad you had a good experience. We'll consider your delivery cost suggestion. -AK

Rated 5 out of 5 stars

Super service

Easy to order, delivery was helpful, delivery staff placed my products in my garden for me, very helpful and polite.phone call before delivery let's you know when they should be there. Super service

13 September 2025
Unprompted review
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Reply from Wickes - Catford

We are grateful that you took the time to provide us with feedback. It's great that you had a smooth ordering process and that our delivery team was so helpful and polite. -AK

Rated 5 out of 5 stars

I would recommend George at Catford if…

I would recommend George at Catford if you are looking for a kitchen or bathroom renovation. He sat us down discussed our options around kitchen range we would like gave us an idea of cost. Then designed it .We were so happy with the design although it was a bit more than George suggested we still brought it

22 August 2025
Unprompted review
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Reply from Wickes - Catford

We appreciate you taking the time to share your feedback. We are so glad to hear that you were happy with the design and options presented for your kitchen by George. Thank you for recommending our services! -AK

Rated 1 out of 5 stars

Booked an Home Visit

I arranged a home visit to my property in Peckham to discuss the renovation of my bathroom. The Design Consultant at the Catford branch of Wickes contacted me the day before the appointment.

Surprisingly, I was told the minimum spend would be £5,000+, excluding installation.

I found myself disappointed and unable to proceed with the appointment, as a decision had already been made as to the costs without the designer visiting my property, and considering the size of my bathroom (small), the materials required for the work and the design I had envisaged.

If Wickes' practice is to have a fixed price already in mind before viewing their customers’ homes, this does not bode well for future customers inclined to use their services.

Had the appointment gone ahead and I was happy with the outcome of the visit, I may have retained Wickes’ services for the renovation of my kitchen.

Missed opportunity by Wickes.

Future customers beware!

10 September 2025
Unprompted review
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Reply from Wickes - Catford

We appreciate you sharing your experience. We regret to learn about the minimum spend quoted before assessing your bathroom. We'll review this internally to ensure a better experience in the future. Thank you for your feedback. -AK

Rated 5 out of 5 stars

Gravel delivery

I’ve ordered Cotswold chipping gravel bags for the garden from Wickes twice this summer and great delivery & product both times. Exactly what I needed thank you!

9 September 2025
Unprompted review
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Reply from Wickes - Catford

Hi Ruth Farquharson, We're happy to hear that you were satisfied with the Cotswold chipping gravel bags and our delivery service. Thank you for your positive feedback; we appreciate it! - LC

Rated 5 out of 5 stars

Excellent Delivery Service

I have had 12 deliveries of heavy goods over a 5 week period and every one of them has been very quick and very efficient.

12 September 2025
Unprompted review
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Reply from Wickes - Catford

Hi Jeff, thank you for taking the time to leave a review. We're happy to hear that our deliveries of heavy goods were quick and efficient for you over the past few weeks. Thank you for your positive feedback! -LG

Rated 5 out of 5 stars

Reliable and punctual Ideal company's

Reliable and punctual Ideal company's

8 September 2025
Unprompted review
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Reply from Wickes - Catford

Hi Mr & Mrs Hines, thank you for taking the time to leave a review. We appreciate your positive feedback. We're glad you value our reliability and punctuality. - LG

Rated 2 out of 5 stars

The blokes that delivered the wood were…

The blokes that delivered the wood were nice enough, however they only delivered 7/8 items before heading off. Called Wickes customer service straight away, after ten mins they picked up, informed me that that will send a replacement. Over two weeks later I am still waiting for this…

21 August 2025
Unprompted review
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Reply from Wickes - Catford

Hi Robert, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes. We've asked for information on Trustpilot so we can look into it further. - AH

Rated 5 out of 5 stars

Reliable delivery service

Used many times and always provide excellent deliveries. Products are good value and usually in stock for delivery.

5 September 2025
Unprompted review
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Reply from Wickes - Catford

Hi Dean,

We're happy to hear that you receive excellent deliveries and find our products a good value. We appreciate your positive feedback and support.

-Ellysse

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good support, flexible

5 September 2025
Unprompted review
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Reply from Wickes - Catford

Hi Victor P, We're happy to hear that you had a positive experience with our fast delivery, helpful support, and adaptable service. Thank you! - LC

Rated 5 out of 5 stars

Excellent customer service

I had an excellent experience when visiting today as I found the staff to be very helpful. In particular, Raeesah was very knowledgable and easy to talk to, which made my experience go very smoothly. She was very patient with me as I had many questions on the item I purchased as it wasn’t something I was familiar with. I would definitely visit this store again! 10/10 and would recommend!!

31 August 2025
Unprompted review
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Reply from Wickes - Catford

Hello Dani, thank you for your five-star review and I'm delighted that Raeesah was super helpful throughout your visit to our Catford store! - Dylan

Rated 5 out of 5 stars

had a great experience in store today and making was great with his customer service very helpful

had a great experience in store today Shane was great with advice and helping me and makai was great also very lovely team you have in catford

19 August 2025
Unprompted review
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Reply from Wickes - Catford

Hi, Jen. Thank you for taking the time to share your review with us. We're really pleased to see that, Shane, was helpful and friendly, providing an excellent customer service experience during your visit. Thank you again for your kind feedback. - Scott H

Rated 3 out of 5 stars

Misery Guts

Delivery was prompt and on time but was delivered by the most miserable man I've ever met. Didn't offer to bring the very heavy doors inside the doorway for me, just left them and walked away. Having said that, the delivery overall was very good value.

5 August 2025
Unprompted review
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Reply from Wickes - Catford

Hi PJ, We're sorry to hear this with the delivery driver. We appreciate your feedback and are glad the delivery was prompt. - LC

Rated 5 out of 5 stars

I order last week and I choose the day…

I order last week and I choose the day I wanted that was very good. My order was on time and the driver update me when they are on there way. Very friendly and helpful

8 August 2025
Unprompted review
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Reply from Wickes - Catford

Hi Santoya, We're happy to hear that you had a positive experience with our timely delivery and friendly driver. We appreciate you choosing us and sharing your feedback! - LC

Rated 5 out of 5 stars

Excellent

Excellent service so thanks Daren, your a star 🌟

6 August 2025
Unprompted review
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Reply from Wickes - Catford

We appreciate you sharing your positive feedback with us! We're so glad you had such excellent service from Daren! -AK

Rated 5 out of 5 stars

Affordable

Affordable, delivery on time and great experience overall

25 July 2025
Unprompted review
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Reply from Wickes - Catford

Hi Antonio, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Perfect Delivery

I was kept fully informed of the schedule and the drop-off of a heavy pallet was made in a helpful position. Wickes Delivery was perfect!

5 August 2025
Unprompted review
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Reply from Wickes - Catford

Hi Alan,

We appreciate you sharing your feedback and are so glad the delivery met your expectations. It is great to know the schedule updates were helpful!

-Ellysse

Rated 5 out of 5 stars

Delivery excellent as usual!!

Delivery excellent as usual!!! Delivery arrives when due - even on a Sunday at times- and there is a helpful courtesy call before. Great service- thank you!!!

4 August 2025
Unprompted review
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Reply from Wickes - Catford

Hi Sandra, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with your delivery. -AH

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