We wanted to colour match paint to our kitchen cupboards and were immediately served by a charming gentleman who was so helpful and took us to the paint shelves first to see whether an existing off th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went into the store earlier this morning to look at some paints for bathrooms and kitchens and I met one of the workers called Ben. What an absolute gem. He is definitely an asset to Wickes!! custom... See more
Company replied
Terrible! Poor customer service, one member of staff didn’t want to move, took several attempts of us asking for him to get up to assist us, would not recommend. Spend your money elsewhere
Company replied
I was very pleased to have Ben at Catford store who supported me to find what I was looking for and was very kind to help me with the load to the car. He has also been helpful to me on several occasio... See more
Company replied
Company details
About Wickes - Catford
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
7 Catford Hill, Catford, London, SE6 4NU, United Kingdom
- +442086909872
4.1
Great
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery excellent as usual!!
Delivery excellent as usual!!! Delivery arrives when due - even on a Sunday at times- and there is a helpful courtesy call before. Great service- thank you!!!
4 August 2025
Unprompted review
Reply from Wickes - Catford
Hi Sandra, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with your delivery. -AH
Great service for delivery and returns…
Great service for delivery and returns from Darren Abbott and James Delaney. Top customer service - thank you for going the extra mile. Delivery driver was super helpful too.
6 August 2025
Unprompted review
Reply from Wickes - Catford
Hi, We appreciate you taking the time to leave us us a kind review. We're happy to hear that you received great service from Darren and James at the Catford store. Thank you!
Excellent service
Everything was undamaged and as expected, delivery men were polite, helpful and gave plenty of notice so I could prepare for the delivery
31 July 2025
Unprompted review
Reply from Wickes - Catford
Hi Shane, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with this delivery. -AH
Prompt delivery and good communication
1 August 2025
Unprompted review
Reply from Wickes - Catford
Hi Charles, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
I’ve given it one star
I’ve given it one star. Because I can’t do zero.
I was told after ordering Monday that I’d get it Tuesday. Tuesday came and went. Nothing Wednesday, so I called head office Wednesday and was told I wouldn’t be getting it til Friday. Shocking. And I’m down £720 in Labour. Thanks Wickes
6 August 2025
Unprompted review
Reply from Wickes - Catford
Hi Nicholas, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes and we apologise about the delays with this. - AH
Next day delivery never disappoints
Next day delivery never disappoints
Driver was very polite and Communicative
Thanks
29 July 2025
Unprompted review
Reply from Wickes - Catford
Hi Billy, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
The delivery driver was friendly and…
The delivery driver was friendly and put the doors into my garage for me as they were too heavy for me to move.
31 July 2025
Unprompted review
Reply from Wickes - Catford
Hey J Town, thanks for your positive feedback, and I'm glad you enjoyed the service from our delivery team! - Dylan
Efficient and on time
Polite, on time and careful at handling items, depositing where I wanted them
1 August 2025
Unprompted review
Reply from Wickes - Catford
Hi Mrs D Finlay. We're happy to hear that our team at the Catford store was punctual, courteous, and careful while handling your items. Thank you for your positive feedback! -LC
I ordered 3 lengths of 2x4 and one…
I ordered 3 lengths of 2x4 and one fence post on Sat 26th July and got it delivered on Mon 29th July. Pretty good delivery times!
The young lad that delivered it was so kind to carry it all the way from my front door, through the hallway and leave it on my patio in the back garden. I really appreciated that.
26 July 2025
Unprompted review
Reply from Wickes - Catford
Hi Fran, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us and this delivery. -AH
Great service and affordable delivery charge
I order from Wickes quite a lot as the delivery fee is very reasonable. You choose the day and get a call a few minutes before they arrive and it's to the door.
24 July 2025
Unprompted review
Reply from Wickes - Catford
Thanks for your positive feedback! We're happy to hear that you appreciate our reasonable delivery fees and convenient service.
- PP
Fast Delivery
Fast Delivery - No Problems
Item was delivered whilst I was away. Care was taken to deliver to a safe part of the house. Thank you.
24 July 2025
Unprompted review
Reply from Wickes - Catford
Hi Odafe,
We appreciate your positive feedback and are glad we ensured a safe delivery while you were away.
- Ellysse
Excellent Service
Ordering was easy and goods delivered the following day by two friendly delivery men. Was kept updated about delivery and was called half an hour before arrival.
21 July 2025
Unprompted review
Reply from Wickes - Catford
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with this delivery. -AH
Always happy with Wickes delivery
Always happy with Wickes delivery. They call before hand and they're always friendly. Thank you.
16 July 2025
Unprompted review
Reply from Wickes - Catford
Hi Patrick, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us and this service. -AH
2 helpful gentlemen
2 helpful gentlemen, 1 young, 1 older. I am elderly and petite. They helped me inside with the cumbersome water butt and assured me the dents would disappear once full. They were polite and friendly.
21 July 2025
Unprompted review
Reply from Wickes - Catford
Thank you for taking the time to leave your review!
We're happy to hear that the team in catford provided such helpful and friendly assistance.
- PP
Drivers were careful
Drivers were careful, respectful and prompt. Message received before their arrival.22
21 July 2025
Unprompted review
Reply from Wickes - Catford
We appreciate you taking the time to share your experience. We are glad that you found the delivery driver to be careful respectful and prompt
- PP
Always have a great experience with the…
Always have a great experience with the Wickes delivery service , reliable, pleasant and very reasonable
20 July 2025
Unprompted review
Reply from Wickes - Catford
We appreciate you taking the time to leave us this feedback. We're so glad to hear that you find our delivery service reliable and pleasant!
- PP
Delivery arrived in full and on time
Delivery arrived in full and on time, and cost a lot less to have delivered than the equivalent from major competitors.
18 July 2025
Unprompted review
Reply from Wickes - Catford
Thank you for your positive feedback! We're happy to hear that your delivery arrived complete and on time.
- PP
Jobs a gooden
Left it where I had asked it, give me a call before arrival & sent photos.
18 July 2025
Unprompted review
Reply from Wickes - Catford
We appreciate you taking the time to share your experience. It's great to hear the delivery went smoothly.
- PP
I was asked to review the delivery but…
I was asked to review the delivery but this was delivered to the wrong address which meant I had to walk up and down the roads looking for the house it was delivered to. I then had to transport these items back myself and did not hear anything back from the wickes branch in regards to any compensation.
25 July 2025
Unprompted review
Reply from Wickes - Catford
Hi Tom, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this delivery. This is not the level of service we try to deliver here at Wickes. - AH
The delivery experience is great…
The delivery experience is great because it is really fast to get something. The next day delivery service surprised me also it comes early which is good to get works started.
18 July 2025
Unprompted review
Reply from Wickes - Catford
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with this delivery. -AH
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.