Wickes - Catford Reviews 

249
TrustScore 4 out of 5

4.1

7 Catford Hill, Catford London, SE6 4NU, GB


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Rated 5 out of 5 stars

I was very pleased to have Ben at Catford store who supported me to find what I was looking for and was very kind to help me with the load to the car. He has also been helpful to me on several occasio... See more

Rated 5 out of 5 stars

I was having problems with the online ordering system. The website kept crashing and when I did manage to check out half of my cart was unavailable for home delivery despite it being in stock. I cal... See more

Company replied

Rated 4 out of 5 stars

I have been a customer of Wickes for a couple of years, and overall my experience with the Catford branch has been very good. The Catford Bridge Wickes branch is excellent, and the manager, Ben, is... See more

Company replied

Rated 5 out of 5 stars

My wife and I went into Wickes Catford needing two items to repair our bathroom taps and bathroom light. But we’re not especially DIY-savvy and couldn’t find the products we were looking for. Milton,... See more

Company replied


Company details

  1. Hardware Shop
  2. Bathroom Supply Shop
  3. Kitchen supply shop
  4. Solar Energy Company

About Wickes - Catford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 7 Catford Hill, Catford, London, SE6 4NU, United Kingdom

  • +442086909872

4.1

Great

TrustScore 4 out of 5

249 reviews

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4.1

All reviews

(249)

14,293 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication

Good communication. Delivered on time and helped me get it into the house

8 July 2025
Unprompted review
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Reply from Wickes - Catford

Thank you for taking the time to leave your review!
We're happy to hear that you experienced good communication and on-time delivery with assistance getting it into your house.
- PP

Rated 5 out of 5 stars

Easy to order online

Easy to order online. Updated rough time of delivery, then driver calls about 10 mins before . Polite and helpful delivery guys, have used a few times now and had good service every time.

10 July 2025
Unprompted review
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Reply from Wickes - Catford

We're happy to hear that you find our online ordering easy and our delivery service helpful. We appreciate you taking the time to share your positive experiences with us!
- PP

Rated 5 out of 5 stars

Our delivery driver was Darren

Our delivery driver was Darren,
Very helpful and very pleased with the service. Thank you!

11 July 2025
Unprompted review
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Reply from Wickes - Catford

We really appreciate you taking the time to provide us with your feedback, We're so glad to hear Darren the delivery driver was helpful, and you were pleased with the service.
- PP

Rated 5 out of 5 stars

Delivery from Wickes.

Turn up on time. Helpful when asked to leave stuff at the back door.

21 July 2025
Unprompted review
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Reply from Wickes - Catford

Hey Keith, thanks for your amazing review, and I'm delighted that you enjoyed our punctual delivery service! - Dylan

Rated 5 out of 5 stars

Wickes has been absolutely brilliant

Wickes has been absolutely brilliant. I get my compost and large planters from them. Reliable and absolutely top notch delivery. Highly recommend

18 July 2025
Unprompted review
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Reply from Wickes - Catford

Hi Shabna, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Delivered nice and early

Delivered nice and early
No negative comments

4 July 2025
Unprompted review
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Reply from Wickes - Catford

Hi Sharon, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Home delivery was quick and efficient…

Home delivery was quick and efficient with great communication,

4 July 2025
Unprompted review
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Reply from Wickes - Catford

We're glad you found our home delivery quick and efficient, with great communication. Thank you for your positive feedback! -AK

Rated 5 out of 5 stars

Delivery was very good!

Delivery always very good! Communicative driver, thought around the problem, didn not just return to store when faced with an obstacle.

Other companies often delay deliveries if they cannot drop our goods on the side of the pavement as requested. So, pleased with Wickes

17 July 2025
Unprompted review
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Reply from Wickes - Catford

We're happy to hear that our delivery service met your expectations! Thank you for your positive feedback. -LC

Rated 1 out of 5 stars

Very bad customer care

Very bad customer care. Couldn't return an item despite I had an evidence of purchase . Item purchased the 9/7/2025 at 7.07 from Catford branch. I wound not recommend this shop!

17 July 2025
Unprompted review
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Reply from Wickes - Catford

Hi, I'm sorry to hear that you aren't able to return an item to store. I've requested more information so we can look into this for you. - LC

Rated 5 out of 5 stars

10 out of 10

10 out of 10
Called before delivery
These guys were spot on helpful , friendly
Well done to wickies for fair price delivery

1 July 2025
Unprompted review
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Reply from Wickes - Catford

We're happy to hear that our team was helpful and friendly, and that you were pleased with our delivery service and pricing. Thank you for your perfect rating! TW

Rated 5 out of 5 stars

Bought some farmyard manure from Wickes…

Bought some farmyard manure from Wickes excellent product really good and delivery was really on time and kept up-to-date. Five stars.

1 July 2025
Unprompted review
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Reply from Wickes - Catford

We're happy to hear that you are pleased with the farmyard manure and our delivery service. We appreciate you taking the time to leave us such positive feedback!-GS

Rated 4 out of 5 stars

Corrugated Roof Sheeting

My order was in two parts with different deliveries. With the first part of corrugated roof sheets, I believe from Catford, the process went very well. The delivery was prompt, I was kept informed and the men delivering the items were polite and helpful. 5 stars for that. The second part of the order, of flashing, came a little later and I was not informed when it was going to be delivered. But in the event the products were fine and were easy to use

2 July 2025
Unprompted review
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Reply from Wickes - Catford

We appreciate your feedback. We're happy the first part of your order went smoothly. We regret the second delivery's communication wasn't as good. We'll review our delivery process to improve. Thank you for bringing this to our attention-GS

Rated 5 out of 5 stars

We were looked after by George in…

We were looked after by George in Catford. George designed our kitchen for us. Incredibly helpful, professional and so knowledgeable. George gave us amazing ideas for the design of our kitchen. If you are looking for a kitchen, you should definitely pop down and ask for George

12 July 2025
Unprompted review
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Reply from Wickes - Catford

We appreciate you sharing your experience at our Catford store. We're so glad to hear that you found our kitchen designer George to be helpful, professional, and knowledgeable. Thank you for the positive feedback!-GS

Rated 5 out of 5 stars

Brilliant delivery service

The delivery process was executed smoothly and as planned. The delivery driver was courteous and made a phone call prior to their arrival. Overall, the service provided was excellent.

30 June 2025
Unprompted review
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Reply from Wickes - Catford

We're happy to hear that our delivery service met your expectations with its smooth execution and courteous driver. Thank you for your excellent feedback!-GS

Rated 1 out of 5 stars

Skirting arrived damaged

Skirting arrived damaged. Still in the process of sourcing a refund/repeat delivery.

2 July 2025
Unprompted review
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Reply from Wickes - Catford

We regret that the skirting arrived damaged. We are addressing the refund/repeat delivery process. Thanks for your feedback. We've sent you a request for more information-GS

Rated 5 out of 5 stars

Night before revived text with time…

Night before revived text with time slot driver rang to let me know he was on way very pleasant and helpful as always with delivery from wicks never had a bad de

30 June 2025
Unprompted review
Wickes - Catford logo

Reply from Wickes - Catford

We're happy to hear that you had a pleasant experience with our delivery service. It's great to know the driver was helpful and that you were informed about the delivery. Thanks for your positive feedback-GS

Rated 5 out of 5 stars

Husna at Catford

Excellent service from Husna at Catford. Friendly and knew her stuff

27 June 2025
Unprompted review
Wickes - Catford logo

Reply from Wickes - Catford

We appreciate you taking the time to leave us feedback. We're so glad to hear that you found our service friendly and helpful! TW

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