We have recently purchased a kitchen from Wickes. We dealt throughout with Wayne Wright at the Chippenham branch. From start to end he has been outstanding. He has helped us through the whole process... See more
Company replied
Location
Switch locationBumpers Way, Bumpers Farm, Unit 1, Chippenham Retail Park, Chippenham Wiltshire, SN14 6LH, GB
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See what reviewers are saying
I contacted Wickes about replacement windows and was guided towards what I needed. Very friendly and helpful customer service.
Company replied
Wickes kept in contact all throughout the installation of my kitchen. I found them very professional. Simon and the team from Red Dragon (Andy and Ben) were amazing. They made sure that the fitting w... See more
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At checkout, Wickes, Bumpers farm, Nr Chippenham, the server on till 1 at 1602hrs accused me of saying something that I had not said. When I asked him to clarify what he was talking about, I explai... See more
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Company details
About Wickes - Chippenham
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Bumpers Way, Bumpers Farm, Unit 1, Chippenham Retail Park, Chippenham, Wiltshire, SN14 6LH, United Kingdom
- +441249426600
4.4
Excellent
66 reviews
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Seriously poor customer service
Seriously poor customer service and a forthright sales assistant (Jan) pretending to be the Duty Manager because she has worked there for 18 years.
I requested a product and was informed that it was in stock before I made a special trip to collect the product (the sales assistant was advised of this). Unfortunately the sales assistant did not check the product correctly and when I arrived there we discovered that major parts of the product were missing. All they could do was provide a very insincere apology qualified by "what do you expect...." as if they had done nothing wrong.....!
1 April 2026
Unprompted review
Reply from Wickes - Chippenham
We appreciate you bringing this to our attention. We're sorry to hear about the poor service and the product issue you experienced during your visit. We'll look into this to prevent similar situations in the future. Thank you for your feedback. -AK
Needed quite a lot of materials…
Needed quite a lot of materials yesterday and Hayley and the staff were so helpful, nothing too much trouble and very polite
4 March 2026
Unprompted review
Reply from Wickes - Chippenham
Hi Phil. We are pleased to learn that Hayley and the team at our Chippenham store were able to help you with all your materials. Your review will be passed on so thank you. - DG
Fantastic service
Fantastic service from Kerry Noyes in the Chippenham Kitchen Design team. She gave us a great experience, knew what we were looking in for in terms of design and layout and was very helpful in her approach and advice.
23 February 2026
Unprompted review
Reply from Wickes - Chippenham
Hi Paul Jim James, We appreciate you sharing your feedback. We're happy to hear that you had a great experience with Kerry and that they were helpful in their advice and approach. - Sean
Reply from Wickes - Chippenham
Hi There,
Thank you for sharing your feedback. We're thrilled to hear that you found the store well managed. We appreciate your review. -Ellysse
Very friendly staff
Very friendly staff, with Nathan and Harry
Particularly helpful, thank you for your help
4 February 2026
Unprompted review
Reply from Wickes - Chippenham
Hey Dean, thank you for your five-star review, and I'm delighted that you enjoyed the service from Nathan and Harry in our Chippenham store! - Dylan
Reply from Wickes - Chippenham
Hi Josh, Thank you for taking the time to share your feedback with us! -SM
10/10
Staff so helpful and very knowledgeable, offered plenty of advice. Brilliant experience.
Couldn’t recommend more.
14 January 2026
Unprompted review
Reply from Wickes - Chippenham
Hi Callum, Thank you for taking the time to share your feedback with us. It is great to hear that you had a great experience in store as well as that the staff were able to help you with any questions. -SM
Great Service and more than happy to…
Great Service and more than happy to help me find everything I needed..👌. Xx
10 January 2026
Unprompted review
Reply from Wickes - Chippenham
Hi Steve, Thanks for taking the time leaving your review. We are happy to hear that your local store was able to help find everything you needed. Thanks again for the kind feedback. -JL
Reply from Wickes - Chippenham
Hi Martin, Thanks for taking the time leaving your review and your kind feedback on your local Wickes store. -JL
Just brilliant all round
12 January 2026
Unprompted review
Reply from Wickes - Chippenham
We're so glad you enjoyed everything. Thank you for your wonderful feedback, it means a lot to us! -LG
Reply from Wickes - Chippenham
Hi, Wayne. Thank you for taking the time to share your review with us. We are happy to see you find our store to be great and our staff to be friendly and helpful. Thank you again for your kind feedback. - Scott H
Great service
Went purchase some fencing at Chippenham staff was really helpful and knowledgable. Great service.
10 January 2026
Unprompted review
Reply from Wickes - Chippenham
Hi, Andy. Thanks for taking the time to share your review with us. We are happy to see that you found our staff at our Wickes store in Chippenham to be helpful and friendly. Thank you again for your kind feedback. - Scott H
Had everything I was after and the…
Had everything I was after and the staff was very helpful.
10 January 2026
Unprompted review
Reply from Wickes - Chippenham
Hi, Stewart. Thank you for taking the time to share your review with us. We are happy to see that we had everything you were looking for and that the staff were very helpful. Thank you again for your kind feedback. - Scott H
Very helpful and fast service
Very helpful and fast service. Great store
11 January 2026
Unprompted review
Reply from Wickes - Chippenham
Hi, Ayrton. Thank you for taking the time to share your review with us. We are happy to see you received helpful and fast customer service. Thank you again for your kind feedback. - Scott H
Reply from Wickes - Chippenham
Hey Stuart, thanks for your wonderful feedback and I'm glad you enjoyed the service in our Chippenham store! - Dylan
I visited Chippenham Wickes on 8thJan
I visited Chippenham Wickes on 8thJan, I received excellent customer service from a colleague about an enquiry with flooring
8 January 2026
Unprompted review
Reply from Wickes - Chippenham
Hi, Thank you for taking the time to share your review with us. We are happy to see that you received great customer service when going to enquire about flooring. Thank you again for your valuable feedback. - Scott H
I received great customer service
I received great customer service, very happy
7 January 2026
Unprompted review
Reply from Wickes - Chippenham
Hey Ettie, thank you for your five-star review, and we're delighted you're happy with the customer service you received. - Dylan
Popped into Chippenham on way through…
Popped into Chippenham on way through to a job. Great service and happy to get exactly what I needed.
7 January 2026
Unprompted review
Reply from Wickes - Chippenham
Hello Jim, thank you for your amazing feedback and I'm glad you enjoyed your experience in our Chippenham store! - Dylan
I went to Wickes in Chippenham to get…
I went to Wickes in Chippenham to get some decorating equipment for home. The staff was very helpful and knowledgeable. Would totally recommend ⭐️⭐️⭐️⭐️⭐️
9 January 2026
Unprompted review
Reply from Wickes - Chippenham
Hi, Adrian. Thank you for taking the time to share your review with us. We are really happy to see you found our staff at our Wickes store in Chippenham to be helpful and knowledgeable. Thank you again for your kind feedback. - Scott H
Highly recommended......
Went to the branch for a few bits and bobs , I couldn't find what I was looking for ,I spoke to a member of staff and they were ever so helpful .
The store was clean,tidy and organised (unlike some other well known chains I could mention) .
A superb customer journey and one I will always go back to.
Highly recommended.
9 January 2026
Unprompted review
Reply from Wickes - Chippenham
Hi, Rob. Thank you for taking the time to share your review with us. We are really pleased to see that our staff were able to help you find the items you needed, providing great customer service. Thank you again for your valuable feedback. - Scott H
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