Wickes - Halifax Reviews 

126
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TrustScore 4.5 out of 5

4.5

Wade Street, Halifax West Yorkshire, HX1 1SN, GB

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Rated 5 out of 5 stars

I came into store to buy some tiles. I was greeted by Isabel. She saw me struggling carrying the tiles into the trolley and came to offer sone help. She then offered to have them delivered to my home... See more

Company replied

Rated 5 out of 5 stars

Had a number of items to order and wasn’t really sure which were the right products but the member of staff Jasim helped me a great deal and went through my list explaining each item and ordering it f... See more

Company replied

Rated 5 out of 5 stars

We had a Wickes kitchen a few years ago but decided to shop around to see if we could get what we wanted for a good price We went to two other kitchen suppliers but Wickes quality and price c... See more

Company replied

Rated 1 out of 5 stars

Absolutely shocking A 8 unit kitchen was told don’t bother coming to an appointment if not willing to spend £9,000 upwards I was like that’s crazy I thought you were affordable - no we have hug... See more

Company replied


Company details

  1. Hardware Shop
  2. also in
  3. Bathroom Supply Shop
  4. Kitchen supply shop
  5. Solar Energy Company

About Wickes - Halifax

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Wade Street, Halifax, West Yorkshire, HX1 1SN, United Kingdom

  • +441422330170

4.5

Excellent

TrustScore 4.5 out of 5

126 reviews

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4.5

All reviews

(126)

14,656 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking
A 8 unit kitchen was told don’t bother coming to an appointment if not willing to spend £9,000 upwards
I was like that’s crazy I thought you were affordable - no we have huge overheads and don’t see people spending under £9,000 i said but it’s not going to be that much it’s a simple plan - and only 8 units
Howdens were happy to help - well go there I was told
Halifax store 5pm Saturday was cancelled as apparently couldn’t go then , as the system double booked I wonder if just my budget and didn’t want a Saturday evening appointment filling
Funnily got this review for an appointment that didn’t happen

7 March 2026
Unprompted review
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Reply from Wickes - Halifax

Hi Hannah, Thank you for taking the time to share your feedback and bring this to our attention. This is not the experience we want to leave our customers with. I have passed this along to the relevant teams to avoid a reoccurrence of similar situations. Again I apologise for the inconvenience caused and lack of service provided. -SM

Rated 5 out of 5 stars

Halifax store staff the very best

I have been a trade customer for many years at the Halifax store.
I have got to know some members of staff quite well over the years.
I can honestly say that i have never met a more friendly, knowledgeable, and completely helpful team than the staff there.
Even if i have had to take some purchases back, there is never ever a problem.
Keep up the great work.
Thanks for all your help over the years

5 March 2026
Unprompted review
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Reply from Wickes - Halifax

Hi Duncan,

It's wonderful to hear you've consistently experienced friendly, knowledgeable, and helpful service from our team. We're glad you find our returns process easy. Thank you for your kind words! -Ellysse

Rated 5 out of 5 stars

CHFT Charity would like to say a huge…

CHFT Charity would like to say a huge thank you to Wickes for their generous donation of compost to our local hospitals.

It's so great to see a local store supporting local charities in this way, we really appreciate all their support!

27 February 2026
Unprompted review
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Reply from Wickes - Halifax

We're so happy to hear that our donation of compost could support your local hospitals. It's wonderful to hear of our stores supporting their local communities. Thank you for your positive feedback! -SM

Rated 5 out of 5 stars

Urgent issues - insist on a local fitter

My kitchen is now being fitted and there was an issue with the hot water over night. Whilst it wasn’t an issue directly related to the kitchen fit, Neville came within 30 mins to sort it out. I am so glad that he’s a local fitter and the ability to problem solve was there. I hadn’t thought about needing someone local ‘just in case’ but having been in this situation I would recommend going with a local fitter to your Wickes location.

4 March 2026
Unprompted review
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Reply from Wickes - Halifax

Hi Amy, Thanks for taking the time leaving your review. We are happy to hear that Neville was able to come out and fix the issue that had occurred with your hot water quickly due to being a local fitter. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Bradshaw Primary would like to say a…

Bradshaw Primary would like to say a huge thank you to the team at Wickes for their incredible support of our school. They have been extremely helpful, friendly and generous in providing us with tarpaulins to enhance our outdoor provision.
It is wonderful to see a local business investing in schools and supporting children’s experiences. We are very grateful for their generosity and would highly recommend Wickes for both their excellent customer service and their commitment to the community.

Thank you again to the whole team!

28 February 2026
Unprompted review
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Reply from Wickes - Halifax

Hi Kai, Thank you for sharing your experience with us. It is always wonderful to hear of our stores helping out their local communities! -SM

Rated 5 out of 5 stars

Vicki was super helpful and informative…

Vicki was super helpful and informative during my Wickes visit. And overall I had a really good experience at the Wickes at Halifax, I will definitely be back again!

11 February 2026
Unprompted review
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Reply from Wickes - Halifax

Hi JD,

We're delighted to hear that Vicki was super helpful and informative. It's great to know you had a good experience and will be returning! Thank you for your kind feedback. -Ellysse

Rated 4 out of 5 stars

Harry Fletcher was brilliant at…

Harry Fletcher was brilliant at designing our kitchen, helping us choose styles & making useful suggestions. The only reason I haven’t given the review 5 stars is that a piece was missing from the delivery. However, as soon as I contacted Harry he quickly sorted this for us and before he’d even confirmed he had sorted it, I’d received a delivery notice.
I definitely recommend Harry for helping with your Wickes kitchen purchase.

7 November 2025
Unprompted review
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Reply from Wickes - Halifax

Hi Eleanor,

We're glad to hear that the kitchen design process was brilliant and that helpful suggestions were provided by Harry. We're also happy the missing piece was quickly sorted for you. We appreciate you taking the time to leave us a review. -Ellysse

Rated 5 out of 5 stars

We recently had our Kitchen ordered…

We recently had our Kitchen ordered from Harry at Wickes in Halifax.
Before we met Harry we went to Wren, Howdens, Benchmarx and also Independent Store, We had numerous designs and quotes, Wickes was our last appointment and to be honest i was'nt overly confident that we would be getting our Kitchen from Wickes.
Harry gave us our perfect Kitchen, he managed to get us everything we wanted. He was always available by email on phone.
He is extremely knowledgeable, polite and very Professional. We are now waiting for our Kitchen to be delivered and will be sending some pics to Harry once fitted.

18 January 2026
Unprompted review
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Reply from Wickes - Halifax

Hi Iftekhar, Thanks for taking the time leaving your review. We are happy to hear that Harry was able to help you find your perfect kitchen and managed to get everything you wanted while always being available with any questions that you had throughout the process. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Needed a kitchen

Needed a kitchen. We went to Halifax store and Harry designed us a kitchen. What a star. I thought I knew what I wanted but after looking at the design Harry was absolutely right. He actually managed to save us a few quid too. He explained every question I had, even the stupid one's I asked. Harry was polite, professional and very helpful.
A far better experience than our visit to wren. You should be glad he works for you

11 January 2026
Unprompted review
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Reply from Wickes - Halifax

Hi Angela.

We're happy to hear that you had such a positive experience with Harry. We appreciate your feedback about the kitchen design and the savings that were achieved. We're glad you found the service helpful and professional. -Ellysse

Rated 5 out of 5 stars

Jasim very helpful and knows what hes…

Jasim very helpful and knows what hes talking about 5*

2 February 2026
Unprompted review
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Reply from Wickes - Halifax

Hi Tyler, Thanks for taking the time leaving your review. We are happy to hear that Jasim was able to help you with any questions you had. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Hi I went into wickes Halifax earlier…

Hi I went into wickes Halifax earlier today and I was very impressed with the service I received from jasim very helpful and and respectful employe thank you jasim

29 January 2026
Unprompted review
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Reply from Wickes - Halifax

Hi, Thank you for taking the time to share your feedback with us. It is wonderful to hear that you had a positive experience in-store with Jasim! -SM

Rated 5 out of 5 stars

Jasim excellent service very helpful.

29 January 2026
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Hi Yasir, Thank you for taking the time to share your feedback with us. It is wonderful to hear that you had a great experience with Jasim in store! -SM

Rated 3 out of 5 stars

Customer service

Purchased some items from Halifax wicks today , went to pay at the till , cashier acknowledged me said hello , however when I paid , said there’s the receipt, and walked away from the till , leaving me to remove the receipt from the till . All he had to do was pull the receipt out and say thank you , Customer service I don’t think so .

26 January 2026
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Hi Maureen, Thank you for taking the time to share your experience with us. We are sorry to hear that your experience did not meet your expectations and appreciate you sharing this with us. This is not the standard of service we aim to provide and will look further into this for you. -SM

Rated 1 out of 5 stars

No customer service, and no design experience just wanted us out as quick as possible…

The guy we spoke to had no customer service it was a Sunday and clearly did not want to work. First thing he said was he was cold and had his coat on because it was so cold in his office he did not offer to for us to take a seat asked us what we were there for in a rude town weeks explained and gave him a measurements and layout took one look and said it wasn't possible to do what we wanted and that was it. She kept repeating. It was not possible. Did not offer any suggestions or help when we offered suggestions and said we were flexible in what we were wanting just said it wasn't possible. We even had to repeat things three times because he was just not listening to what we were saying we were not even there 10 minutes he just wanted to get rid of it as quickly as possible. Absolutely disgusted with the service we received we know the design is possible as we have had two different workmen out to look and they both agreed that we had more than enough room for what we were wanting. Do not waste your time with this company.

25 January 2026
Unprompted review
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Reply from Wickes - Halifax

Hi Hayley Nash, We appreciate you bringing this to our attention. We're sorry to hear that the service you received did not meet expectations and that you felt unheard. We'll address your concerns to improve our customer interactions and service quality. Thank you for your feedback. -LC

Rated 5 out of 5 stars

Wickes Community Programme

We are indebted to Wickes for providing 3 fire door closers under the Community Programme. Sowerby Bridge Fire and Water is refurbishing a complex of former public buildings; the fire station, swimming pool and council offices. The provision of these items will help us to complete two areas that will be occupied by tenants which will therefore generate income for the not for profit organisation.

Especial thanks go to Gemma Leeming for her tenacity in chasing two of the items as only one was held in stock in Halifax.

20 January 2026
Unprompted review
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Reply from Wickes - Halifax

Hi Clare Nestor, We're happy to hear that the fire door closers are helpful for your project. We appreciate your acknowledgement of the Community Programme and are especially grateful for your kind words regarding Gemma Leeming's efforts to support you. Thank you for your positive feedback.

Rated 5 out of 5 stars

Made to feel very comfortable and dealt…

Made to feel very comfortable and dealt with by Harry very professionally. We had been to a few places before attending and our visit with Harry was by far the best. Explained everything well and went through all the different options for us

Thank you

17 January 2026
Unprompted review
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Reply from Wickes - Halifax

HI Kevin, Thanks for taking the time leaving your review. We are happy to hear that Harry was able to help you through everything and explained your different option you could get for your project. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Wickes Halifax

Wickes Halifax, West yorkshire.
I got my kitchen designed by a lad named Harry. Lovely lad. Keen eye for detail. Very professional. Got the Ohio kitchen in Blue, it hasn't come yet so can't comment on that, but as a kitchen designer I would give top marks. I went in store to design and he came out to my house to measure everything just to make sure it would all fit. Shout out to Harry. Thanks again

7 January 2026
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Hi Kodaza, Thanks for taking the time leaving your review. We are happy to hear that Harry was able to help design a kitchen that you are happy with and coming out to your home and measuring the space making sure the design would fit. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Very impressed

I attended for a kitchen design appointment at Wickes with Harry Fletcher. I had an idea of what I wanted but Harry was knowledgeable about Wickes products and was able to guide me in understanding the design. He was friendly and made sure I understood how each item would look and fit. He showed me the designs in store and could not have been more helpful. He explained the pricing and charges for installation etc. Before leaving he arranged an appointment to phone me a few days later to ensure I was happy and to see if I had any further questions. Very impressed from start to finish

21 December 2025
Unprompted review
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Reply from Wickes - Halifax

Hi Ann, Thank you for taking the time to share your feedback. It is great to hear that you had a great deign appointment with Harry and that he was able to guide you in the design and answer any question. -SM

Rated 5 out of 5 stars

Great experience

I made a special trip to this store this weekend as I needed a bathroom vanity top, this store was the nearest store with availability (just 1 in store) which we couldn’t locate so asked staff for help. They were extremely helpful, they needed to do some searching themselves and found it tucked away in the warehouse. They unpacked and fully checked the item to ensure it was good for us and what we wanted. Very helpful, kind and friendly. Obviously it isn’t our local store so won’t be revisiting but a great experience and well worth the trip 😃 Thank you to the staff at Wickes Halifax you were great 👍

20 December 2025
Unprompted review
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Reply from Wickes - Halifax

Hi Sandra, Thanks for taking the time to leave your review. We are happy to hear that the service you received at the store was very helpful and managed to locate the vanity unit that you needed and made sure that the item had everything in it and was in good condition. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

I ordered a kitchen on Saturday with…

I ordered a kitchen on Saturday with Harry Fletcher is was very friendly and knew everything about kitchens and helped me to decide what to go for. I changed my mind on worktops, he worked out pricing and wasn’t bothered that I changed my mind, very helpful young man

29 November 2025
Unprompted review
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Reply from Wickes - Halifax

We appreciate you taking the time to share your experience. We're happy to hear that Harry was helpful when you were buying your new kitchen, and that he provided useful advice. -AK

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