Wickes - Maidstone Reviews 

Kevin is a star, very helpful.

Jim at Maidstone made it easy for me to apply for a trade account. Thanks Jim

I recently had the pleasure of being assisted by Jim at Wickes, Maidstone and I couldn’t be more impressed with the level of service he provided.
He is a credit to the team at Wickes and I will definitely be returning thanks to the outstanding service he provided.

Highly recommended!

UPDATE 15 Oct 2025

I have updated the rating following a gas leak from the installed hob. It has been over 50 days since the gas leak and I have been without a kitchen hob. Wickes customer service continue to drag their feet with installing a replacement and providing the legally required electrical and gas certificates. The Maidstone store has tried to assist but to no avail. I do not understand why Wickes continue to tell me someone will contact me to arrange a date but no one does I continue to chase. Very disappointed and frustrated.
-------------------------

I was planning a major house update, which included new kitchen, bathroom, ensuite and downstairs cloakroom. I decided to make an appointment with Maidstone branch and Michael Girscher was my Wickes consultant. Michael was extremely helpful and at the house visit came up with a number of excellent suggestions to maximise the space and design. After I placed the order couple of issues occurred re delivery. Michael came to the house and made phone calls to resolve these problems and to reassure me. Excellent customer service. I would also like to mention Dan Starr and his installation team. They were brilliant and completed the projects ahead of schedule and to excellent quality. They were mindful of neighbours, the restrictions of the area and removed rubbish on a near daily basis. This was was extremely important. Well done to Michael and Dan. The finished projects look amazing and would recommend Wickes from my experience of the Maidstone team.

Jim kindly helped me purchase 5 bags of
Derbyshire Peakstone MIDI bags . Very heavy
Thank you for loading my trolley and putting them in my car. Great Customer Service Thank you
All done with a Smile.
St Peter’s St Maidstone

I popped into to get some paint and the worker Jadon was extremely helpful and attentive. I left very satisfied with my experience as he was full of advice while he mixed up my paint. He also let my child watch who was very excited about the process.

Jim at the Maidstone branch went way beyond customer satisfaction. We had a hired car and we bought timber for a pergola. Jim went to the warehouse and gave us some plastic sheeting for the car. He was an absolute gent and I’d highly recommend Wickes in Maidstone.

Had a fantastic experience. Was helped by a great gentleman called Jim. An expert in paint for over 4O years. Very polite and friendly service. Would highly recommend.

I recently order s door.wood and door fittings i received every thing but the door fitting had a very little help from customer services but got on to the opetationa manager at the Maidstone branch and I will praise him for his help in solving the problem very very helpful at this branch

Went into the Maidstone branch of Wickes and had a couple of questions about bathrooms, so asked a member of staff (Elaine) who was very happy to help. A couple of questions led to several more questions and Elaine was not only friendly and approachable but also very knowledgeable. Definitely a real asset to ur team, bent over backwards to help my mum giving her many different choices and advice. Many thx Elaine 😊

The lady was extremely polite, helpful and professional when I needed some help regarding purchasing an item. An excellent customer experience.

Excellent help today at Maidstone Wickes. Tracy could not have been more helpful. Purchasing mirror wardrobe doors helped finding the correct size and style answered all my questions. Service at its best. Thank you for your help today, Tracy.

We purchased and had our bathroom installed by Wickes, and I can confidently say I would never buy a bathroom from them again. The aftercare has been incredibly disappointing. We've had two separate issues, both of which took months to resolve. Once the installation is complete, they seem to take no further responsibility. I deeply regret choosing Wickes—especially since we had such a positive experience with Bathstore at our previous home. In hindsight, we should have stuck with what we knew worked

I have recently started to use Wickes, having lived overseas for many years - it has to be said that our local Wickes in Maidstone is an absolute pleasure to visit - nothing is too much trouble for any of the staff there. I always find everything I require for the refurbishment project we are undertaking on a recently acquired period property. Jim at checkout yesterday was particularly helpful as I passed through with my most recent purchases. - Keep up the great work, Wickes team, you are brilliant!

Jim was extremely helpful! Was very kind and patient with all my questions. 10/10!

I came into the store today looking for a shower curtain rail that I'd found online. In store, it was a slightly different price, so I questioned it with the first 3 lovely staff members that were working hard in the design studio. Tracy, Sam and Abbie.
They told me that I'd selected an upgraded product from the one I'd found online, hence the price difference. My fault!!
I had some questions about the product and they all went above and beyond to research it for me in able to answer my questions. They then went one step further and gave me an awesome 'hack', which will result in another purchase, up
selling ultimately.
Well done them!! I really can't thank them enough 😁

Jim gave to us best support, helps to find product for home decorating and advices for building.

St Francis Catholic Primary School would like to express sincere gratitude for the incredible support we received through the Wickes Community Project. This scheme is truly brilliant and so worthwhile for any organisation in need.

We desperately needed paint for our outdoor Early Years Foundation Stage (EYFS) area, which was looking tired and uninspiring. Thanks to Wickes, we received a generous donation of paint that will completely revitalise the space, making it vibrant, engaging, and a much more stimulating environment for our youngest pupils.

A special shout-out must go to Gemma, a staff member at Wickes, who was absolutely invaluable throughout the process. She was exceptionally helpful and always at the end of an email.

The positive impact on our school and, most importantly, on the children, will be immeasurable. This project demonstrates Wickes' genuine commitment to supporting local communities. We highly recommend other schools and community groups to explore the Wickes Community Project – it's a fantastic initiative that genuinely helps to make a difference.

Thank you, Wickes, and a huge thank you to Gemma! Our EYFS Team is incredibly grateful.

Great customer service from Jim today, who helped me locate product in store and load it into my car. Thank you

A big thankyou to Jim.
It’s nice to see professional and friendly assistance he gave us in choosing our paint.