Wickes - Peterborough Reviews 

173
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TrustScore 4.5 out of 5

4.7

Forty Acre Road, Peterborough Cambridgeshire, PE1 5PS, GB

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Rated 5 out of 5 stars

Very good experience, bought some kitchen cupboards and the whole process was simple, Andrea was also very helpful and friendly. Would recommend this store, also much cheaper than the alternative DIY... See more

Company replied

Rated 5 out of 5 stars

Came in to order kitchen tiles and flooring for our kitchen ( which is being designed and installed by Wickes). Both Sarah and Sally were extremely helpful in ensuring we got the right amount of tiles... See more

Company replied

Rated 5 out of 5 stars

I always buy my compost for summer bedding plants and later in the year for winter pansies from Wickes in Peterborough. It isn’t just the price thats attractive, but whenever I’ve used click and colle... See more

Company replied

Rated 1 out of 5 stars

Once the order had been placed and paid for, the communication from the in store design team was very poor. Emails and phone calls were left unanswered, we had to chase on more than one occasion for s... See more

Company replied


Company details

  1. Hardware Shop
  2. also in
  3. Bathroom Supply Shop
  4. Kitchen supply shop
  5. Solar Energy Company

About Wickes - Peterborough

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Forty Acre Road, Peterborough, Cambridgeshire, PE1 5PS, United Kingdom

  • +441733342937

4.7

Excellent

TrustScore 4.5 out of 5

173 reviews

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4.7

All reviews

(173)

14,656 reviews in the last 12 months

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Rated 5 out of 5 stars

Met a member of staff Steve was…

Met a member of staff Steve was extremely helpful, helped me get everything sorted what I came in for.
Nice to meet a good and helpful guy.

5 September 2026
Unprompted review
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Reply from Wickes - Peterborough

Thank you for taking the time to share your review with us. We're really pleased to hear that Steve was extremely helpful and assisted you with everything you needed. -AK

Rated 5 out of 5 stars

A Brilliant Bathroom Transformation from Start to Finish

We are absolutely delighted with our new Wickes bathroom. From the very first design, Catherine was fantastic — her ideas, advice and attention to detail were excellent, and she was always incredibly helpful throughout the whole process.

Igors then did an outstanding job installing the bathroom. His expertise, care and attention to detail were second to none. He was friendly, helpful and clearly took great pride in his work, never hesitating to make sure every little detail was finished to the highest standard.

The end result is fantastic and has completely modernised our main bathroom. We couldn’t be happier with it.

We would thoroughly recommend Wickes, and in particular Catherine and Igors, to anyone considering a new bathroom. A brilliant experience from start to finish!

24 June 2026
Unprompted review
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Reply from Wickes - Peterborough

Hi Keith, We are absolutely thrilled to hear how delighted you are with your new bathroom! It's wonderful that our designer Catherine provided such fantastic ideas, advice, and attention to detail throughout the process. We're also so pleased that the installer delivered outstanding expertise and care, ensuring every detail was finished to the highest standard. Your satisfaction with the modernised bathroom means a great deal to us. - Sean

Rated 5 out of 5 stars

Visit to Peterborough wickes today

Visit to Peterborough wickes today, very good experience as usual, however was today made extra special by Pamela who was on check out, an absolute credit to the company, very friendly and professional, can't fault service at all, thank you Pamela

30 August 2026
Unprompted review
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Reply from Wickes - Peterborough

We're so happy to hear about your positive experience and that Pamela made your visit extra special, John. We appreciate you sharing this wonderful feedback. - Andrew

Rated 5 out of 5 stars

Friendly staff

Good store with helpful, friendly staff. Colin was very helpful and helped me find the item I was looking for.

26 August 2026
Unprompted review
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Reply from Wickes - Peterborough

We're so pleased to hear that our team was helpful and friendly during your visit. It's wonderful to know that Colin assisted you in finding the item you were looking for! -AK

Rated 5 out of 5 stars

What a pleasant surprise!

What a pleasant surprise! It was a pleasure to talk with this polite, helpful and knowledgeable member of staff. It is rare these days to find someone who actively goes out of their way to assist customers. A great help.
Thank you Colin. (Peterborough).

20 August 2026
Unprompted review
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Reply from Wickes - Peterborough

Hi Tim, We're so pleased to hear about your excellent experience. It's wonderful that Colin was polite, helpful, and knowledgeable, actively assisting you. Thank you for your kind feedback. - Sean

Rated 5 out of 5 stars

Utility room purchase.

I called into the Peterborough branch of Wickes today to purchase items for a utility room and had a fantastic experience.

I was assisted by a lovely member of staff, Pamela, who was incredibly helpful and friendly. Not only did she take the time to listen carefully to what I needed, but she also offered some really useful advice on the products I was purchasing.

It was refreshing to receive such excellent customer service, and Pamela is a real credit to Wickes. Thank you for making my shopping experience such a positive one!

18 August 2026
Unprompted review
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Reply from Wickes - Peterborough

Hi Robert, We are absolutely thrilled to hear about your fantastic experience at our Peterborough branch. It's wonderful that Pamela was incredibly helpful and friendly, taking the time to listen and offer useful advice. We appreciate you highlighting the excellent customer service received. - Sean

Rated 1 out of 5 stars

Bought pvc deluxe flooring

Bought pvc deluxe flooring. Terrible!!! It's NOT AT ALL AS THEY SAID IT IS. WE NOW NEED TO CHANGE THE FLOOR. NO ONE TAKES ACCOUNTABILITY FOR IT. I GUESS AS THEY SELL, AH? TERRIBLE !!!!

14 August 2026
Unprompted review
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Reply from Wickes - Peterborough

We're truly sorry to hear about your dissatisfaction with the PVC deluxe flooring and the issues you've encountered. We understand your frustration regarding the product not meeting your expectations and the need for a replacement. Thank you for bringing this to our attention, we will pass this onto the relevant team(s) to look into further. -AK

Rated 5 out of 5 stars

Pavels was a great help

Pavels was a great help. He kept asking me if there was anything else and reminding me to buy other items I needed, with great rapport.

4 August 2026
Unprompted review
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Reply from Wickes - Peterborough

Hey Mark, thank you for your feedback, and I'm glad you enjoyed the service from Pavels in our Peterborough store! - Dylan

Rated 5 out of 5 stars

Pav was a top man

Pav was a top man! Great help and amazing work

19 June 2026
Unprompted review
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Reply from Wickes - Peterborough

Thanks for the great feedback! We’re so glad Pav was such a big help. -AK

Rated 5 out of 5 stars

Pavel was great help very attentive and…

Pavel was great help very attentive and patient

19 June 2026
Unprompted review
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Reply from Wickes - Peterborough

Thank you for your kind feedback! We’re so pleased to hear Pavel was attentive, patient, and able to help. -AK

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from Steve the Manager at the Peterborough branch, he personally dealt with my complaint regarding some wickes products (The first complaint about wickes products after many years of using numerous products) .
I would just like to add that I always find all the staff very friendly and the store well stocked and organised.

Thank you
Duncan

14 June 2026
Unprompted review
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Reply from Wickes - Peterborough

Hi Duncan, thanks for taking the time to leave your 5star review. We're glad to hear our manager Steve at the Peterborough branch provided excellent service in resolving your complaint. We appreciate your kind words about our friendly staff and well organized store. -LR

Rated 5 out of 5 stars

Available,knowledgeable and friendly…

Available,knowledgeable and friendly staff. Cathrine listened and produced a beautifully planned kitchen.

27 May 2026
Unprompted review
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Reply from Wickes - Peterborough

Hi, Thank you for taking the time to share your review with us. We're really happy to see that, Catherine, was knowledgeable and friendly during your design appointment. Please do keep us update on your project. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Went to my local Wickes peterborough…

Went to my local Wickes peterborough saturday 22nd May and all I can say is Steve was a breath of fresh. Spent a while helping me set up a traders account and ordering what I was after as was not in store. Thanks again sir. !!

22 May 2026
Unprompted review
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Reply from Wickes - Peterborough

We're so glad to hear that Steve provided such excellent service, Michele! We appreciate you sharing your positive experience with us. - AB

Rated 5 out of 5 stars

Great service from Daniel

Great service from Daniel from Peterborough store. Listened and gave us expertise advise. Thank you

12 May 2026
Unprompted review
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Reply from Wickes - Peterborough

We appreciate you sharing your experience Altaf. We're happy to hear that you received great service and expert advice from Daniel at the Peterborough store. - Andrew

Rated 5 out of 5 stars

Bethany the planner was very helpfull…

Bethany the planner was very helpfull from start to finnish couple of items were missing but soon sorted out the fitters where great got the job done but didnot rush things all went smoothly very happy all the way through would recommend them again

6 April 2026
Unprompted review
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Reply from Wickes - Peterborough

Hi Stephen,

We're delighted to hear that Bethany was helpful, and the fitters were great. We're also glad those missing items were quickly sorted out. We appreciate your positive feedback -Ellysse

Rated 5 out of 5 stars

Just wanted to thank Sally for the…

Just wanted to thank Sally for the excellent personal service given to me this morning.
I was looking for something and she went above and beyond to find it and close the sale.
Many thanks.

29 April 2026
Unprompted review
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Reply from Wickes - Peterborough

We're happy to hear that you received excellent personal service! We appreciate you acknowledging Sally who went above and beyond to assist you. Thank you for your feedback. -AK

Rated 1 out of 5 stars

No words can describe how poorly run…

No words can describe how poorly run this branch is and how inept the management and so called design consultants are.
So are you going to pick up these shower screens you have sent wrong like everything else on the order

27 April 2026
Unprompted review
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Reply from Wickes - Peterborough

Hi Chris, Thank you for your further post. If you wish to direct message us with the specifics of your complaint we can certainly investigate these for you.

Rated 5 out of 5 stars

Good selection of parts and opening hours suit my work life.

Handy, especially at weekends and late at night after being at work. Great opening times for the busy DIY person.

25 April 2026
Unprompted review
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Reply from Wickes - Peterborough

We're happy to hear that our opening times are helpful for your busy DIY schedule, especially after work and on weekends. Thank you for your feedback! -AK

Rated 5 out of 5 stars

This is what great customer service looks like

I would just like to say a huge thank you to Steve for being so helpful and going above and beyond to help me with my purchase ( railway sleepers and accessories) Steve couldn't have been more helpful with helping me load the sleepers, choosing the right accessories that I need to complete the boarder and then to help me load them all into my car. This is what great customer service looks like and Steve is an asset to Wickes.

Anyone reading this should ask for Steve when you next go in.

25 April 2026
Unprompted review
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Reply from Wickes - Peterborough

Hi Will, Thanks for taking the time leaving your review. We appreciate your kind words regarding the assistance you received from Steve during your purchase. It's great to know that the help with loading and selecting the right accessories was beneficial. Thanks again for the kind feedback. -JL

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