I called into the Peterborough branch of Wickes today to purchase items for a utility room and had a fantastic experience. I was assisted by a lovely member of staff, Pamela, who was incredibly h... See more
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Excellent customer service from Steve the Manager at the Peterborough branch, he personally dealt with my complaint regarding some wickes products (The first complaint about wickes products after... See more
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Went to the Wickes Peterborough branch today, to enquire about some Dulux paint, I was served by Colin, he was outstanding, what a nice chap and he was very informative Genuinely Peterboroug... See more
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Waited for an email to confirm an appointment and be able to send some pictures what I would like as she has promised to email after home measurements. Very disappointed after second meeting in store,... See more
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Company details
About Wickes - Peterborough
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Forty Acre Road, Peterborough, Cambridgeshire, PE1 5PS, United Kingdom
- +441733342937
4.6
Excellent
147 reviews
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Customer experience shambles
Bathroom fitter Mark, can’t fault him.
Showroom planner at Peterborough, Jason can’t fault him. He designed a lovely bathroom for us.
Customer “experience” centre, utter shambles.
Arranged one fitter to come out to survey, he didn’t turn up. Contacted him, made another arrangement and didn’t turn up again.
Gave us a new fitter Mark, outstanding tradesman.
Delivered the entire Bathroom weeks before it was being fitted, without notice it just turned up very early in the morning meaning we had an entire bathroom in our living room for weeks. With the exception of the shower….that’s another story. The shower didn’t turn up at all, the day before the bathroom was finished, we had to source our own shower and pay extra for it to be delivered urgently. Weeks after the bathroom had been finished, we still weren’t refunded for the shower which still hadn’t turned up. The customer “experience” centre hadn’t even noticed that it was out of stock and not available. Too many floor tiles were ordered (they didn’t take into account the huge shower tray) and trying to get them to take them back was a fight in itself.
Now then, we are STILL waiting for the customer shambles centre to call us back to discuss this. Promises of being called back aren’t fulfilled. Alistair was our allocated rep supposed to be looking after us, almost impossible to get hold of and failed to take any responsibility or grip the issues we had.
In short, bathroom good. Fitter good. Organisation, customer care and experience an utter shambles.
22 August 2024
Unprompted review
Reply from Wickes - Peterborough
Hi Stuart,
Thank you for taking the time to leave your Trustpilot review. We are truly sorry to hear about the issues you have experienced regarding the service you received from our customer experience centre, this is not the level of service we aim to provide for our customers. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB
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