Wickes - Plumstead Reviews 

109
•
TrustScore 4.5 out of 5

4.5

94 Kings Highway, Plumstead London, SE18 2BG, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really happy with my purchase of acoustic wall panelling and paint got what I needed at a very good price, The staff member I interacted with at the Plumstead store (Mark) was very chatty, friendly an... See more

Company replied

Rated 1 out of 5 stars

Booked an in home visit at 14:30. Their rep (Paul) called 14 minutes before the appointment already sounding uninterested and with no intent of coming in. Wanted to see if they can get us to spend at... See more

Company replied

Rated 5 out of 5 stars

Wasn't sure what I needed spoke to one of the staff members Jay how was knowledgeable about all the products and assisted me me on choosing the right product.Jay was so helpful

Company replied

Rated 5 out of 5 stars

Samantha and her colleague - whose name I didn’t catch - were so, so helpful. I honestly had stopped going to this Wickes because I could never find anything or anyone to help. But this visit was comp... See more

Company replied


Company details

  1. Hardware Shop
  2. also in
  3. Bathroom Supply Shop
  4. Kitchen supply shop
  5. Solar Energy Company

About Wickes - Plumstead

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 94 Kings Highway, Plumstead, London, SE18 2BG, United Kingdom

  • +442082765500

4.5

Excellent

TrustScore 4.5 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(109)

14,656 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wasn't sure what I needed spoke to one…

Wasn't sure what I needed spoke to one of the staff members Jay how was knowledgeable about all the products and assisted me me on choosing the right product.Jay was so helpful

20 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

Hi D Fruvall, We're so pleased to hear about your fantastic experience! It's wonderful that a team member was knowledgeable about all the products and assisted you in choosing the right one. We truly appreciate your kind feedback. -LG

Rated 5 out of 5 stars

Another good visit to this store James…

Another good visit to this store James from the tills helped me place my delivery order

14 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

Hi Leslie, We're so pleased to hear you had another positive visit to our store. It's wonderful that James could assist you with your delivery order. Thank you for your kind feedback! - Sean

Rated 5 out of 5 stars

I could not find what i was looking for…

I could not find what i was looking for today and the store manager of all people was there to help me. I was looking at a wall of plumbing which is a lot different to the inches i used to work with but she was there to ensure i got the bits i needed. Thank you again

16 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

Hi Lee, We're so pleased to hear that a manager was able to assist you in finding the plumbing bits you needed. It's great to know our team can help with different measurements. - Sean

Rated 5 out of 5 stars

Great service as always from Plumstead…

Great service as always from Plumstead store, staff always so friendly and helped me with signing up for my trade member card

17 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

Hi, Andrew. Thank you for taking the time to share your review with us. We're really pleased to see that you always receive great customer service at our Wickes store in Plumstead. Thank you again for your kind feedback, and we look forward to welcoming you back again soon! - Scott H

Rated 5 out of 5 stars

Very helpful

Was in store today and was assisted by a lovely young man named Euan. He was very helpful. I’ll be back!

12 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

Thank you for taking the time to share your positive experience, I L. We're so pleased to hear that Euan was helpful during your visit. We look forward to welcoming you back! - Andrew

Rated 5 out of 5 stars

Good knowledge and service

I was looking for a type of paint for the bathroom. Mark helped me find the right one and also told me how much I needed. I found him very approachable and easy to talk to.

4 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

Thank you for taking the time to share your review with us, Richard. We're really pleased to hear that Mark was helpful and approachable, assisting you in finding the right paint for your bathroom. We appreciate your kind feedback. - Andrew

Rated 5 out of 5 stars

Amazing customer service

I was in the Plumstead store yesterday and I couldn’t find what I needed. Samantha was very helpful in helping me find everything I needed in store.

11 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

Thanks for your fantastic review, Kirsty! We're so glad to hear that Samantha was able to assist you in finding everything you needed in our store. - Andrew

Rated 5 out of 5 stars

Was helped by your colleague Jay today

Was helped by your colleague Jay today. Helpful and knows his stuff.

12 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

We're delighted to hear that Jay provided such helpful service and demonstrated excellent knowledge, Jackie. We truly appreciate your kind words! - Andrew

Rated 5 out of 5 stars

I went in to store and needed help with…

I went in to store and needed help with some items I wanted to buy and a lady called Samantha was so helpful and pointed me in the right direction for all the items I needed she was so kind and helpful service was amazing!

10 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

We're so pleased to hear about your fantastic experience, Toykan! It's wonderful that Samantha was so helpful and pointed you in the right direction for all the items you needed. We appreciate your kind feedback. - Andrew

Rated 5 out of 5 stars

Very happy lady

Very happy lady. Big shout out to Mark. Very helpful, managed to get the things that I needed to get to finish my project. Highly recommended.

9 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

Thank you for taking the time to share your positive experience with us, Terri. We're really pleased to hear that Mark was very helpful and assisted you in getting everything you needed for your project. - Andrew

Rated 5 out of 5 stars

Very helpful staff especially Mark who…

Very helpful staff especially Mark who guided me to the correct area

11 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

We're so pleased to hear that the team provided such helpful service, and we truly appreciate your kind words about Mark guiding you to the correct area, Tony. - Andrew

Rated 5 out of 5 stars

The person that helped me with my diy…

The person that helped me with my diy needs he’s name was mark very professional and knew he’s stuff very happy will definitely go back to wicked because of him

10 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

We're so glad to hear that Mark provided such excellent assistance with your DIY needs, Jason. We appreciate your kind words and look forward to your next visit! - Andrew

Rated 5 out of 5 stars

samantha was very helpful

samantha was very helpful

11 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

We appreciate you sharing your experience with us, Rosie. We are so glad to hear that Samantha was very helpful. - Andrew

Rated 5 out of 5 stars

Really happy with my purchase of…

Really happy with my purchase of acoustic wall panelling and paint got what I needed at a very good price, The staff member I interacted with at the Plumstead store (Mark) was very chatty, friendly and very helpful with my purchase he was able to answer all my question's I asked him quickly and satisfactorily, mark is a credit to Wickes store. 5 star service. Great staff, great parking, great store. highly recommended.

11 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

We are so pleased to hear about your positive experience at our Plumstead store, Rik RJ C! It's wonderful that Mark was chatty, friendly, and helpful, answering all your questions quickly and satisfactorily. We are delighted you found what you needed at a very good price. - Andrew

Rated 5 out of 5 stars

Samantha from the Wickes Plumstead…

Samantha from Wickes Plumstead store was super friendly, helpful and professional. Thank you so much for your help.

11 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

We are so pleased to hear that you had such a positive experience, FF. It's wonderful to know that Samantha was friendly, helpful, and professional during your visit. Thank you for your kind feedback! - Andrew

Rated 5 out of 5 stars

Thumbs up to Jay

Thumbs up to Jay. For locating the item I wanted which was not on the shelf.

11 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

Hi Parbat, We're so happy to hear Jay could assist you in finding exactly what you needed. We appreciate your kind words. - Sean

Rated 5 out of 5 stars

popped into Wickes and was struggling…

popped into Wickes and was struggling to find what I needed, Mark who worked there was a great help and ensured I managed to find everything I was looking for. Great guy, great member of staff.

8 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

Hello Michael, We're so pleased to hear about your fantastic experience! Its wonderful Mark was a great help and ensured you found everything you were looking for. -JG

Rated 5 out of 5 stars

Happy customer!

Was really happy with the service I received at wickes in plumstead. I was served by Jay who was really helpful and knowledgeable about the products in the store

10 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

Hi Jess, We're so pleased to hear that you received such great service at our Plumstead store. It's wonderful to know that Jay was helpful and knowledgeable about our products. - Sean

Rated 5 out of 5 stars

Came into the store around week ago

Came into the store around week ago, had trouble finding what i needed. Staff member named Jay helped me out. He was kind and polite and had good knowledge of what i needed!

5 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

Hi, Rene. Thank you for taking the time to share your review with us. We're really pleased to see that, Jay was able to help you find what you needed. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

I went in wickes today and I was…

I went in wickes today and I was looking for some parts for a new gate and I need some help so a member of staff called mark came over to help me and advise me what parts I needed

9 September 2026
Unprompted review
Wickes - Plumstead logo

Reply from Wickes - Plumstead

Hi Chanelle, We're glad to hear Mark provided helpful assistance with your gate parts. We appreciate you sharing your positive experience with us. - Sean

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look