Wickes - Preston Reviews 

I was at the Preston store today. Was helped by Gillian. She was extremely helpful and was efficient in what she did. Excellent customer service with a smile. Keep it up!

I was served by Gillian & she was so helpful, polite & pleasant - Well done Gillian you are a credit to the store!

We were served by Gillian and a manager and they were both very helpful.
We bought a hedge trimmer and wasn’t sure about an offer advertised for a free battery.
Even though the offer didn’t apply to our product they kindly gave us a 10% discount.
Excellent service by Gillian thank you 👍

We were served by Gillian and she was friendly and professional, explaining exactly what we were getting. She was also very efficient getting our purchase out to the store very quickly.

This is our 3rd kitchen from wickes over 20 years and once again an excellent kitchen along with excellent service especially from Neil on design. Great communication at all times. Thank you jayne

Service. and pleasant helpful staff Gillian very happy to serve us

Ordered a new kitchen delivery was fine, builder, plasterer and electrician all great apart from I didn't get a bill with a breakdown for extra work done. Several problems with the order wrong colour plinths, extractor fan didn't fit in cupboard designer came round and told fitter to put two pieces of wood behind cabinet and he would send a new and panel I asked could nothing else be done he no and seemed more concerned that he would have to stand the costs. I would have expected him to know that the extractor was not suitable for cupboard? I was also sold four lengths of splashback which I was advised this was far to much, in the end I didn't use and returned to Wickes, customer service said they don't normally give refunds but after all the issues I had they did refund.I had quartz worktop and upstands which looked perfect when I signed them off but there's a small gap at the back of hob I assume due to the weight of the hob.
A little disappointed in the reply from Wickes in my opinion the issues were more than hiccups!!!
It is now 8th July and Wickes have now said the problem with the upstands/ worktops is not covered on the warranty and It would be up to me to fix the problem by adjusting the leg's on the unit and reseal myself? I used their fitters and specialists stone company who fit the upstands/worktops.

Always staff members available to show you where things are ,very very friendly staff and specially Gill on counter , what a wonderful lady to be served by on a sat morning . Full of energy , smiling .

Had to make a few trips and Gillian in particular was a fountain of knowledge and helped me with some expert advice in selection of my purchases

Wickes is the place I go to first if I need anything . They are very helpfull and good prices on items. "Priceman' and "Gillion" are very nice members of staff.
Thank you

Excellent customer service from Gillian. This is how customer service should be.

We would just like to thank Ray at the Preston store for such a wonderful customer service. Ray designed our dream kitchen; after being told by other kitchen designers that what we wanted wasn’t possible (due to measurements, space constraints), he was able to make this work without compromising on quality. Ray was really attentive and understanding of our design taste, style and the vibe we were wanting to achieve, incorporating this throughout the whole process. Really informative and helpful with good salesmanship, without being overly pushy and pressuring like most!

Would highly recommend!

Thanks for all the help Ray

Beth and Kieron

Good customer service, Gillian was happy to help and had a very cheery disposition. She is a credit to Wickes.

I dealt with several members of staff,who were all very friendly,helpful & knowledgeable. One member of staff Gillian went out her way to make sure I had ordered & purchased everything I need. Excellent service

Very nice and jolly person very helpful very perlite

Especially Gillian for extra miles service very helpful I am very satisfaction customer

Gill at Vickes was very friendly and helpful. Great customer service. Cheered me up this morning.

I made an appointment online for the day after to have a ensuite designed. We met with Neil after having a bathroom designed from a different supplier. We sat down for just over an hour and designed a ensuite that was to our style. He gave us options on what would look better with different items in the bathroom and took us around the showroom showing us some inspirations and ideas. He was very experienced and the process was very smooth. We are awaiting the installer getting in touch and are eagerly awaiting our new bathroom. We were also able to get 20% of the install which is a bonus.