Wickes - Preston Reviews 

151
TrustScore 4.5 out of 5

4.3

1 Aqueduct Street, Preston Lancashire, PR1 7RF, GB


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Rated 5 out of 5 stars

Will is always so helpful from helping me find things to wheeling heavy goods out for me. Wickes Preston is a very friendly store which makes shopping there much nicer.

Company replied

Rated 5 out of 5 stars

Came in today clueless about which plaster to buy. The workers were all great and helpful. Ended up that 25kg is what I needed but was finding it difficult to carry so Alistair stepped in to help and... See more

Company replied

Rated 1 out of 5 stars

I was short of time trying to find something at the Preston branch today and when I couldn't, I approached a member of staff for help. Sarcastically she said 'Didnt you see it on the first isle?' and... See more

Company replied

Rated 5 out of 5 stars

Went into Wickes Preston looking for a brand new bathroom suite, really didn’t know where to start! Thankfully Neil Wadsworth helped us to choose everything we needed, right down to the plug for th... See more

Company replied


Company details

  1. Hardware Shop
  2. Bathroom Supply Shop
  3. Kitchen supply shop
  4. Solar Energy Company

About Wickes - Preston

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 1 Aqueduct Street, Preston, Lancashire, PR1 7RF, United Kingdom

  • +441772556487

4.3

Excellent

TrustScore 4.5 out of 5

151 reviews

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4.3

All reviews

(151)

13,951 reviews in the last 12 months

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Rated 4 out of 5 stars

I would like to thank Ray he talk to us…

I would like to thank Ray he talk to us very calm and friendly about are kitchen he was very helpful with getting the thing we would like in are new kitchen he walk round showing the thing we would be getting in are kitchen and advise us very well he was very professional.When ray came to are home he explained everthing that he was doing.
Thank you ray

27 July 2024
Unprompted review
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Reply from Wickes - Preston

Hey Michelle, thanks for your wonderful review regarding the service you received from Ray in our Preston store. It makes us proud that he was very friendly and helpful and advised you very well! - Dylan

Rated 5 out of 5 stars

Kimberley the Wickes design gem!

Just wanted to say a massive thanks to the lovely Kimberly in the Kitchen design team at Preston Wickes - what a true example of customer care & service.

She spent a thorough 2 hours with my daughter and I helping to create a beautiful kitchen for her very first home. She was knowledgeable, personable, kind and enthusiastic. She knew we had a very tight budget and worked to get us the best products at the best prices, advising where we could make savings and improve layout. Wickes is very lucky to have such a true professional working for them, she made the whole kitchen design process seemless and pleasurable, and we can’t recommend her enough if you are looking for a designer who cares about the client & the end result.

25 June 2024
Unprompted review
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Reply from Wickes - Preston

Hey Laura, thanks for your five-star review, and I'm glad to learn that Kimberly was first class throughout your kitchen design, and I'm proud to learn that you're happy with the end result. Enjoy your new space! - Dylan

Rated 3 out of 5 stars

Miserable / grumpy lady staff at…

Miserable / grumpy lady staff at counter - all don’t want to be there. They should get training from B&Q.

1 July 2024
Unprompted review
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Reply from Wickes - Preston

Hey Ayub, thanks for your valuable feedback, and I'm really sorry you didn't have the best of time in our Preston store. I will ensure to pass this on so we can improve on this going forward. - Dylan

Rated 5 out of 5 stars

Excellent customer service

Just wanted to say a big thank you to Gillian Smithson of Wickes, Preston, for being so helpful and informative when we were making initial enquiries about our new kitchen. Gillian was very friendly and knowledgeable about our options and kindly arranged an appointment with a kitchen design expert to progress our ideas and designs. Her customer service was excellent and she is a credit to the team at the store.

6 July 2024
Unprompted review
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Reply from Wickes - Preston

Hi Lance, Thanks for taking the time to leave us your review on our Preston branch, I'm glad to learn that Gillian was very friendly and knowledgeable about all the options available to you and kindly arranged an appointment with the experts in kitchen design with some excellent customer service skills. - SF

Rated 5 out of 5 stars

Very slick process from start to finish,excellent kitchen fitter

Ray lythgoe was most helpful in coming to my house and design my new kitchen,it was a slick process from start to finish,Ian ,the kitchen fitter was excellent,very experienced and knowledgeable,he left no mess and ensured I could use my appliances everyday,I would highly recommend wickes for a new kitchen,
From
Susan from ribble valley

22 May 2024
Unprompted review
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Reply from Wickes - Preston

Hey Susan, thanks for your wonderful feedback and I'm delighted that Ray was able to help you with your new Wickes kitchen. It makes us proud that you're happy with the end result, and also that you would recommend us going forward. Enjoy your new space! - Dylan

Rated 5 out of 5 stars

Bathroom = Fantastic

Ive been to wickes twice now and both times ive had the joy of having kim take on my bathroom design. She was fantastic and new how to make it look to our requirements. She helped out at any possibility and didnt push anything.
She appointed nick and his team as the bathroom fitters who did a great job answering any queries and asking ourselves questions on how we wanting things or recommendations on modifications to the design and especially installing the painful job of herringbone tiles. The finish has been fantastic and will definitly use all of them again.

27 May 2024
Unprompted review
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Reply from Wickes - Preston

Hi Freddie, thanks for taking the time to share this feedback, we are pleased to hear that Kim, nick and the team done a great job from start to finish with your recent Bathroom project, we are also pleased to hear that the finish is fantastic, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Malmo bathroom order

We visited Wickes Preston and met Kim who was very helpful on the bathroom and kitchen department. We were given a comprehensive brochure and shown some examples of the different ranges in-store.
A week later we went back to visit Kim armed with our requirements and she facilitated our ideas with ease,knowledge and professionalism, so that we could order our new bathroom.
Well done Preston Wickes!

22 June 2024
Unprompted review
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Reply from Wickes - Preston

Hi Mr Ashworth, thanks for taking the time to share this feedback, we are pleased to hear that Kim was very helpful and able to facilitate all of your needs, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

From start to finish Kim was there to answer any questions

Kim was great from the initial design consultation until the very end when she came to collect surplus tiles to refund them for us! The delivery was mixed at first but it was resolved quickly and didn't affect the original timescale of the bathroom fitting. All of the fitters from JQ Plumbing and heating were excellent, polite left the area they worked in each day clean and tidy, I can't really fault anything other than the initial delivery issue but feel it would be harsh to give 4 stars.

3 June 2024
Unprompted review
Wickes - Preston logo

Reply from Wickes - Preston

Hi Andrew, Thank you for taking the time to leave your Trust pilot review. We're glad to learn about your experience with Kim your design consultant who was very helpful and even came to collect your surplus of tiles personally so that she could refund them for you. It's great to see how pleased you are with the service you received from all the fitters who kept your property clean and tidy throughout. We are sorry to see you had issues with the delivery but are glad that you are overall happy with your experience. We greatly appreciate this feedback. - Flynn

Rated 5 out of 5 stars

Fantastic kitchen designer Neil in the Preston store

Our kitchen was designed by Neil Wadsworth at the Preston store. Neil has lots of industry experience and came up with a great design. His after sales support was excellent and we are extremely happy with our finished kitchen.

12 January 2024
Unprompted review
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Reply from Wickes - Preston

Hello Sarah, thanks for your five-star review regarding the service you received throughout your kitchen design experience. I'm glad to learn that Neil was first class, and it makes us proud you're happy with the end result, enjoy your new space! - Dylan

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