Wickes - Stafford Reviews 

114
TrustScore 4.5 out of 5

4.6

Foregate Street, Madford Retail Park, Stafford Staffordshire, ST16 2QY, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I went in representing Gnosall Men's Shed and asked for a donation of a belt sander, they were only too keen to help and also threw in a bix of assorted sanding belts. THANK YOU VERY MUCH. As a small... See more

Company replied

Rated 5 out of 5 stars

We were absolutely delighted, start to finish, with the assistance given us by Deb Mason. She had brilliant knowledge of the products, gave great advice, accurately measured everything and made suitab... See more

Company replied

Rated 5 out of 5 stars

We’ve spent almost a year trying to choose a kitchen. The one big stumbling block was working out how to project manage the whole thing, at what point do we have to remove old units, flooring, re-pla... See more

Company replied

Rated 1 out of 5 stars

The appointment on Sunday did not take place as the design consultant rang me 2 days before to ensure I book the bathroom installation with Wickes before she can confirm her visit. Also I was warned a... See more

Company replied


Company details

  1. Hardware Shop
  2. Bathroom Supply Shop
  3. Kitchen supply shop
  4. Solar Energy Company

About Wickes - Stafford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Foregate Street, Madford Retail Park, Stafford, Staffordshire, ST16 2QY, United Kingdom

  • +441785242833

4.6

Excellent

TrustScore 4.5 out of 5

114 reviews

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4.6

All reviews

(114)

14,640 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kitchen design with Deb

Kitchen design with Deb, just brilliant, knowledge, ideas, communication completely faultless.

17 May 2025
Unprompted review
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Reply from Wickes - Stafford

We are so pleased to hear that you had a positive experience with Deb. We strive to provide our customers with the best possible service and we are happy to hear that Deb met your expectations-GS

Rated 5 out of 5 stars

Debs was Brillant

Debs was Brillant, wouldn’t go anywhere ever again for a kitchen! Very attentive, friendly and trustworthy. Thanks again!

17 May 2025
Unprompted review
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Reply from Wickes - Stafford

We're so happy to hear you had such a positive experience! We strive to provide excellent customer service and appreciate your kind words about Debs. We're thrilled you're happy with your new kitchen-GS

Rated 5 out of 5 stars

Customer help brilliant

Recently called into store to look at kitchens and was helped by a lovely lady deb who was extremely helpful and knowledgeable and is a credit to your company, I look forward to the planning and design, would highly recommend a visit

11 May 2025
Unprompted review
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Reply from Wickes - Stafford

Thank you for your kind words about our team member. We are delighted to hear that you found her helpful and knowledgeable. We are committed to providing our customers with the best possible service and we are glad that she was able to meet your expectations. We look forward to helping you plan and design your dream kitchen. TW

Rated 5 out of 5 stars

Stafford store deb mason bathroom

Went to wickes for a new bathroom and was so fortunate to looked after by deb mason, made the whole process easy from start to finish. Brilliant personality meant we had a giggle along the way and her in depth knowledge made the whole journey enjoyable which was totally unexpected as we weren’t sure what we wanted and how to configure bit not a problem deb sorted it for us and understood what we wanted before we did did brilliant experience

25 April 2025
Unprompted review
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Reply from Wickes - Stafford

We appreciate you taking the time to share your positive experience. We're thrilled to hear that you had such a great time working with our team member. It's wonderful that they were able to guide you through the process and make it enjoyable, even when you weren't sure what you wanted. We're glad you're happy with the outcome-GS

Rated 5 out of 5 stars

Excellent staff

I came in last minute, and the staff were great and helped me find precisely what I needed, and I was out in a flash.

9 May 2025
Unprompted review
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Reply from Wickes - Stafford

Hey Jason, thanks for your five-star review, and I'm glad you enjoyed the service in our Stafford store! - Dylan

Rated 5 out of 5 stars

Excellent customer service from Nathan

Had issue with product I wanted to purchase and Nathan very pro active and sorted very quickly.

10 May 2025
Unprompted review
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Reply from Wickes - Stafford

Hey Chase, thanks for your positive feedback, and I'm glad you enjoyed the service from Nathan in our Stafford store! - Dylan

Rated 1 out of 5 stars

Over two years and it's still a mess

In late April 2023 we paid £1200 for a small bathroom to be fitted(iam on here somewhere from then). They sent what can only be described as a cowboy to do a terrible job and wreck the house. The after sales is a minus star,they don't care,and the people you talk to one week,has moved on the next,starting the whole process back to the start. We've had several people out,all giving us start dates only to leave the company and nothing to become of it. The latest was a penciled in total refit for next week only to be told yesterday it's now august! Two and a half years waiting to stop the leaks and actually fix what was the absolute basics. Iam sure there's happy bathroom customers...somewhere...but iam not one of them,they knew the fitter was a shambles,but they backed him and it's so bad that the job still isn't signed off. I don't know how much compensation I should have off them,but I'll take the 12 grand back and get a professional in

10 May 2025
Unprompted review
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Reply from Wickes - Stafford

We understand your frustration with the delays and the quality of work you've experienced. We sincerely apologize for the inconvenience and disappointment this has caused. We value your feedback and are committed to improving our service. We are working hard to address the issues you've raised and ensure that our customers have a positive experience. TW

Rated 5 out of 5 stars

Great Service

Popped into Wickes today, the staff in store were friendly and great help

7 May 2025
Unprompted review
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Reply from Wickes - Stafford

Thank you for your kind words! We're thrilled to hear you had a positive experience with our team. TW

Rated 5 out of 5 stars

Excellent store

Excellent store, staff were friendly and helpful. Nathan was especially helpful a credit to the store

1 May 2025
Unprompted review
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Reply from Wickes - Stafford

We appreciate you taking the time to share your feedback. We are delighted to hear that you had a positive experience with us and that you found the staff to be helpful. TW

Rated 5 out of 5 stars

Fantastic store

Came in on a busy bank holiday Monday and the staff were available to help, I found the paint and decorating bits I needed, was served promptly at the tills

5 May 2025
Unprompted review
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Reply from Wickes - Stafford

Thank you for your positive feedback! We're delighted to hear you had a smooth and helpful experience on a busy day. We appreciate you taking the time to share your thoughts. TW

Rated 5 out of 5 stars

Kev looked after us really well.

Kev looked after us really well.
Great experience shopping at Wickes on Bank Holiday Monday.

5 May 2025
Unprompted review
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Reply from Wickes - Stafford

We're so glad to hear you had a great experience shopping with us on Bank Holiday Monday. We appreciate you taking the time to share your positive feedback about our valuable team member-GS

Rated 5 out of 5 stars

Excellent design & planning

Well what can we say, from the onset Deb (Mason) Stafford store, was fantastic designing our kitchen.
Deb is so knowledgeable and helpful. Excellent ideas alongside planning a great design. Thank you.

5 May 2025
Unprompted review
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Reply from Wickes - Stafford

Hey May, thanks for your five-star review, and I'm delighted that you enjoyed the design experience from Deb in our Stafford store, enjoy your new space! - Dylan

Rated 5 out of 5 stars

The Wights new kitchen

Can't thank Lisa enough for designing our new kitchen.
Very approachable,knowledgeable and professional and knew what we wanted from the home visit,even down to my Wife wanting her swishie tap!!!
Even the dog had a nice time in the shop🤣🤣

4 May 2025
Unprompted review
Wickes - Stafford logo

Reply from Wickes - Stafford

We're thrilled to hear about your positive experience with Lisa. It sounds like she truly understood your vision for your new kitchen, and we're delighted that she was able to create a space that you love. We appreciate you taking the time to share your feedback. TW

Rated 5 out of 5 stars

Fantastic staff.

The staff especially Dan were very helpful.

24 April 2025
Unprompted review
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Reply from Wickes - Stafford

Thanks for your five-star review! We're glad you had a positive experience and appreciate your kind words about our staff-GS

Rated 5 out of 5 stars

Deb Masan

Deb, was absolutely brilliant in the Stafford store, she knew exactly what I wanted in my kitchen, she is highly experienced and organised in what she does.
Exceptional customer service with a can do attitude, Deb was far above expectations and would recommend her to anyone.

Fantastic sense of humour!!

24 April 2025
Unprompted review
Wickes - Stafford logo

Reply from Wickes - Stafford

Thank you for taking the time to leave your review. We're thrilled to hear about your positive experience with Deb in our Stafford store. We appreciate your kind words about her expertise, organization, and friendly demeanor. We're glad that she exceeded your expectations and helped you create your dream kitchen. TW

Rated 5 out of 5 stars

Kitchen Planning

Lisa was extremely helpful, very professional, listened to what I had to say while designing my new kitchen, and adapted her suggestions accordingly. She took a great deal of care to ensure that I got what I wanted. I was impressed by her knowledge and skill, when she came to my house to measure up my kitchen and then her computer skills in producing the plans to my requirements. I was very pleased.

21 April 2025
Unprompted review
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Reply from Wickes - Stafford

Hi Jean, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lisa in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Simply the best for me as a tradesman!

As a tradesman I use Wickes in Stafford very regularly and honestly can not fault the store or staff. They always go above and beyond and are a genuine asset to me and my business!

17 April 2025
Unprompted review
Wickes - Stafford logo

Reply from Wickes - Stafford

Thank you for your kind words! We're thrilled to hear that you find our Stafford store and staff so helpful. We appreciate your business and are glad to be a valuable resource for you and your business!
-AF

Rated 5 out of 5 stars

Great appointment visit to Wickes

We went to Wickes last week to look at the kitchens , the sales lady Deb Mason helped to book a home visit to measure up , she arrived on the day we chose and she gave us ideas we had never thought of and we had the appointment the following Monday to choose our kitchen. Deb Mason was so lovely and friendly and very professional and we came away knowing we had chosen the right place to buy and have our kitchen installed. Thank you Deb as you made our experience very informative and your ideas and experience are very appreciated , we cannot wait to have the kitchen installed

14 April 2025
Unprompted review
Wickes - Stafford logo

Reply from Wickes - Stafford

Thank you for your kind words about your experience. We are thrilled to hear that you had such a positive experience with Deb. We are so glad that you found the process informative and that you are happy with your decision. We appreciate your feedback and look forward to seeing the finished product.
-AF

Rated 5 out of 5 stars

Deb Mason Stafford Store

Deb Mason from the Stafford store designed my kitchen. She really impressed me how she listened to what I required and recommended lots of options that I hadn’t thought about. A very friendly lady who went above and beyond. I’m so impressed with the service Deb provided and I’m over the moon with my new kitchen. Also thanks to Mark the kitchen fitter would was superb and lessened any anxieties I had.

9 April 2025
Unprompted review
Wickes - Stafford logo

Reply from Wickes - Stafford

Hi Harris, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Deb in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great Service

From first booking our appointment with Deb Mason at the Stafford branch everything was handled really well. Our kitchen plan was sorted very quickly and we soon got a date for the installation. The fitter was great (Enzo), kept us informed and was polite and tidy and extremely professional. Would definatley recommend

8 March 2025
Unprompted review
Wickes - Stafford logo

Reply from Wickes - Stafford

Thank you for your kind words. We're delighted to hear that you had a positive experience from your initial appointment to the installation. We're proud of our team and appreciate your recognition of Deb, Enzo, and their dedication to providing excellent service.
-AF

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