Wickes - Widnes Reviews 97

Great experience at wickes today , linzie was really polite and helpfull , she explained the whole process very clearly and made choosing everything so simple. 😊

A nightmare !!
Do not buy a made to measure kitchen from wickes. We have had nothing but trouble since we bought one. The sales assistant hayley at widnes branch came out twice to measure up and when the kitchen arrived it was to small. A made to measure kitchen she measure twice was small!! She has no empathy for us and tried to say it wasnt her mistake. Also the delivery company appalling delivered our kitchen and dropped the island and cracked both my flooring and worksurface the driver said I should keep it as it was only a crack no apology for cracking both my flooring and island. He also had cracked the sink which we later found out and also it did not matter as when we went to see if the sink fitted it did not so she measured that completely wrong. The service from a large company has been awful. I only gave one star as customer service have been helpful. We went to wickes as we had headed good things but I wpuld never recommended them to anyone stay away

Wickes WIDNESS Branch are a total bunch of (Please insert the most foul profanity word you can think of here).
An order was placed for delivery and money taken.
Delivery arrived with only 1 sheet if wood. The stud timber was not delivered. This is the 2nd time in a week WIDNESS has screwed up with delivery's. There was NO e mail or text message letting me know of the missing items of which the sheet of wood was no use without the stud wood. Delivery was refused and driver took away the one sheet of wood. CCTV recorded this as evidence. I called the customer complaint number and after 20 minuets wait got through to them. Customer service then had to call the Widness Branch to find out what was going on.
Having called them once last Sunday & twice on Monday and once on Tuesday earlier this week with the first order having been messed up. I hope she has better results than I did. (That's if she can wake them up!)
I have requested a refund of the full amount and after the customer service rep got through the branch she came back and stated a FULL refund will be given.
I don't know how bad other branches of Wickes are but if possible A V O I D Widness!

I did a click and collect order and overbought some tiles. It was just over a month when I took the extra back for a refund and thought I’d call first to check it wasn’t too late. Albie answered and was very friendly and helpful, offered to double check for me before I made my way to the store. When I entered the store he remembered our conversation and dealt with it for me. Great customer service

We have recently had some renovation work done on our kitchen. We asked a number of kitchen suppliers to provide a design for us. We were amazed at the design Lyndsey Matthews, kitchen designer provided at Wickes in Widnes and so we decided to go with it. Lyndsey listened to everything we asked for and included it all in her design. We are absolutely delighted with the end results.

From the start of the project until completion nothing has been too much trouble for Lyndsey who has answered any queries we have had. Wickes customer services have also been very professional and organised, keeping us informed of deliveries etc. along the way.

We used Wickes installation service to fit the kitchen and Arthur and his team have done a great job, completing the fit earlier than expected.

The quality of the kitchen is great and we are so happy with the clean fresh look.

If you are considering having a new kitchen I would highly recommend going to Wickes and talking to Lyndsey Matthews, kitchen designer.

Looking for a plumbing fitting, asked Tom and he said he wasnt very knowledgeable but came anyway. Kept looking and hubby found item number. Tom looked and found position but the item was wrong size he then removed front item and found the correct item behind. Would not have done that. Although he knew nothing about plumbing he stayed and was able to sort us out. Many young people would have walked away. Kudos to him.

Wickes I have the text message stating you'll deliver my order between 9am and 1pm today

1pm has come and gone I have not gone, and nothing has arrived

Checking my order online states your delivery driver has arrived at your Widnes store at 1.03pm to collect my order - there is 4 hour's you have wasted of time today no update's from you whatsoever I could of done other thing's this morning but as your text message stating 9am - 1pm you seriously need to give someome there P45

Called into the Widnes store today for some help with my kitchen units. Kevin the manager was very helpful and sorted it no problem. I use the store a lot and always find staff helpful. Kevin is outstanding for customer care. If you have an issue, ask for Kevin.

Hands down the best Wickes store I’ve ever been to. Friendly and helpful staff, well kept and clean store, lovely atmosphere.

Special shout out to Albie who served me at the till and Alex who helped me find what I needed for my front gate installation-both of these guys are assets to your store and great ambassadors for your company!

Ben designed the kitchen and was excellent at advising us on it. We had the hob, oven and cooker hood provided in the cost. The fitters fitted the kitchen in 2.5 days. They were excellent. The gas and electrician people came within the fitting period and were excellent. I will advise anyone to use Wickes as I had no faults within the whole process, and it will be the first place I look if needing this service in the future. Thank you Ben.

I came into wickes Runcorn store , I needed to buy 6bags of top soil . Great member of staff helped me put them in my car . I then went back into the store to purchase a garden leveller and the same man went to the trouble of finding the item and again kindly put it into my car . Great service , very friendly and cheerful member of staff helped,

When we met Lyndsey Matthews in October last year she helped us design our dream kitchen Lyndsey used her experience to guide and help us with throughout our journey .

Needed advice in ordering new worktops. Adam walked me through, taking time to select all the components I needed to get the best results. Excellent service!

Ben was really helpful- he came out to take measurements and talk us through the process, and then we went in store to go through some options, and see a drawing of the kitchen. He was very knowledgeable and always took the time to answer our (many) questions!

I visited the Widnes store this evening and was supported in finding a window sill by a very helpful team member called Saul. Credit to the team!

Well what a disaster from start to finish. Items were delivered minus plans and quite a few parts. Driver assured us he had checked it off and everything was there. Once the fitter come it was evident that a number of items were missing. Not a problem you'd think. They can just be sent out. We'll think again. Items were apparently ordered but never turned up after waiting 7 days. On 4 occasions. Items came damaged. Spent a long time chasing customer services. Items eventually all came approx 6 weeks after initial delivery. Fitter had done the days hed quoted us for so needed another date to finish off. Wickes attitude is we shouldn't of instructed a fitter until all Items delivered and accounted for and therefore were lucky to be offered a £200 compensation to cover the £420 cost plus all of the inconvenience and stress. On a plus the units are lovely now in. Im my opinion it wasn't worth the hassle of trying to get the parts we paid for and the sheer incompetence of wickes customer services. I won't even go onto the design mistakes from the widnes branch. Really poor customer service and bang average design service

I ordered a new kitchen which has been a long journey but the staff at Wickes and in particular Ben SC have been great in helping update my Kitchen.

Great service from the Widnes team as always! Cheers for the pick Albie I think we must’ve had you all over the place! See you again soon!

We are now into the 7th week from having our kitchen completed and l regret deciding to go with wickes. We still have issues with the completion. We have an extractor fan that does not work and have had 2 weeks of promises that it would be resolved. Customer service are of no help as they have closed our job. We had to get the fitter back for numerous issues..light not working, incomplete grouting, untidy sealent, panels missing, damaged grill on extractor, gap in coving , leak under the sink. We have had to pay a joiner to sort out the kick boards . Basically it has taken the whole enjoyment from having a new kitchen. I wish we had done more research and read reviews before we decided to go with Wickes.

We cane to the Widnes store to look at laminate flooring and was approached by Brian who was absolutely amazing, friendly and very very helpful. He is an asset to the company and embodies exactly what customer service should. The man deserves a pay rise and employee of the month in our opinion. Thank you Brian we will definitely make wickes Widnes our go to store now just because of your customer service.