Wickes - Widnes Reviews 

111
TrustScore 4.5 out of 5

4.4

Earle Road, Bowers Business Park, Widnes Widnes, WA8 0TA, GB


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Rated 5 out of 5 stars

I can’t thank Hayley enough for designing both our kitchen and bathroom, following through the process and coming and checking , when finished, if I was satisfied. Hayley never made me feel guilty whe... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent service from Ben at Wickes! We recently purchased our new kitchen from Wickes, and we couldn’t be happier with the service we received from Ben. From the very beginning, Ben... See more

Company replied

Rated 5 out of 5 stars

We recently had our kitchen designed by Hayley. She was so helpful and listened to exactly what we wanted and made some really useful suggestions. She was very patient and never flinched when I chang... See more

Company replied

Rated 1 out of 5 stars

Wickes I have the text message stating you'll deliver my order between 9am and 1pm today 1pm has come and gone I have not gone, and nothing has arrived Checking my order online states your del... See more

Company replied


Company details

  1. Hardware Shop
  2. Bathroom Supply Shop
  3. Kitchen supply shop
  4. Solar Energy Company

About Wickes - Widnes

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Earle Road, Bowers Business Park, Widnes, Widnes, WA8 0TA, United Kingdom

  • +441514338888

4.4

Excellent

TrustScore 4.5 out of 5

111 reviews

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4.4

All reviews

(111)

14,346 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Big thank you to Brian in the Widnes…

Big thank you to Brian in the Widnes store for all his help selecting wall mouldings - a credit to the Wickes business!

28 December 2025
Unprompted review
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Reply from Wickes - Widnes

Hi Mike, Thank you for telling us about your visit to the Widnes store and in particular how helpful you found our colleague Brian. Many thanks for leaving us a review. DG

Rated 5 out of 5 stars

Fantastic Design and Advice

Fantastic Design, advice and support from the team at Wicks in Widnes. Special shout out to Hayley B who provided superb advice and ideas for the design and installation and was always fully available to quickly resolve any issues encountered, absolutely superb service. We are very happy with the finished kitchen. Wicks take care of all aspects from design, delivery and installation, thoroughly recommend.

23 December 2025
Unprompted review
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Reply from Wickes - Widnes

Hi Charles.

We appreciate you sharing your experience. We're happy to hear that you received fantastic design advice and support from our team, and that any issues were quickly resolved. We're glad you are happy with your finished kitchen and the service provided.- PP

Rated 5 out of 5 stars

Very friendly, professional and listened.

My kitchen designer Hayley at Widnes was amazing. Very pleasant and really listen to what I wanted and worked with me to get my dream kitchen in the price I had set myself. I would definitely recommend Widnes store and Hayley for your kitchen design. Can’t comment on kitchen yet as it’s pending fitting. I will add review post fit. Many thanks 👍🏻

28 November 2025
Unprompted review
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Reply from Wickes - Widnes

Hi, Liz. Thank you for taking the time to share your review with us. We are delighted to see that, Hayley, your design consultant at our Wickes store in Widnes was able to work with you to create your dream kitchen, providing a pleasant design experience. Please do keep us updated on your project. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great staff at the Widnes branch

Great staff at the Widnes branch. . Customer service is amazing. . Thanks Ben! My new kitchen is beautiful and the fitters were excellent!

28 November 2025
Unprompted review
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Reply from Wickes - Widnes

Hi, Julie. Thank you for taking the time to share your review with us. We're delighted to see that your happy with the customer service provided. We are also pleased to see that your new kitchen is beautiful and that the installers were excellent. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Diy project

Angela from the widnes branch was brilliant helped me out greatly many thanks,

25 November 2025
Unprompted review
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Reply from Wickes - Widnes

Hi Stu, Thanks for taking the time leaving your review. We are happy to hear that Angela from the Widnes branch was able to help you out. Thanks for the kind feedback. -JL

Rated 1 out of 5 stars

I purchased a tin of paint £10 00…dip

I purchased a tin of paint £10 00 special offer ,however i have been charged £48 00 no one can resolve thus despite my bank telling me about the amount taken! I now have to go to the bank get a statement as proof of payments taken despite the fact I have all invoices on my phone .its not easy for me to get to a bank then go to a store so I would not recommend this store at all !

16 November 2025
Unprompted review
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Reply from Wickes - Widnes

Hey Rosemary, thanks for your valuable feedback, and I'm sincerely sorry to hear about your situation. If you can please reply back to the private message I've sent you on trustpilot we can look into this further for you. - Dylan

Rated 5 out of 5 stars

Very good

Very good. Employee named Alex was extremely helpful, I hope he gets his ton of biscuits!!

16 November 2025
Unprompted review
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Reply from Wickes - Widnes

Hey Nansy, thanks for your five-star review and I'm glad you enjoyed the service from Alex in our Widnes store! - Dylan

Rated 5 out of 5 stars

Thank you Kevin

In a hurry, weather dreadful. Kevin, Store Manager of Wickes Widnes, could not have been more helpful. Not only did he patiently help me to find the items I was looking for (a very specific number of paints, in particular size tins), but he helped me carry them out to the car, and then ensured they were stored securely in case of spillage. Very much appreciated.

12 November 2025
Unprompted review
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Reply from Wickes - Widnes

Hi Rachel, Thanks for taking the time to leave your review. I am glad to hear that Kevin in the Widnes store was so helpful and caring with assisting you with getting the correct items and for making sure they are secured safely in your car. Thanks again for leaving your review. -JL

Rated 5 out of 5 stars

In store design

Phil Jones at the new Southport store measured up our kitchen a couple of weeks ago then we visited him in store today. He listened to our ideas and made suggestions that we hadn't thought about. He showed us around the kitchen showroom to help us make decisions about the type of kitchen we wanted and helped us choose what would work for us. 2 1/2 hours later, we had printed pictures of what our new kitchen could look like together with a full breakdown of the costs. So far, we are very happy with the service we have received. We would highly recommend Wickes.

8 November 2025
Unprompted review
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Reply from Wickes - Widnes

Hi, Lesley. Thank you for taking the time to share your review with us. We are delighted to see that, Phil Jones, your design consultant at our Wickes store in Southport was great throughout, listening and taking onboard your ideas to bring your dream kitchen to life. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Brought stuff back we had over ordered…

Brought stuff back we had over ordered and gave us a gift card as the 30 day thing had expired. Very helpful and friendly

1 November 2025
Unprompted review
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Reply from Wickes - Widnes

Hi, Chris. Thank you for taking the time to share your review with us. We really appreciate your kind feedback. - Scott H

Rated 5 out of 5 stars

New Kitchen

From the first day we sat down at the Wickes store in Widnes with our kitchen designer Lyndsey Matthews everything has ran like clockwork.
Following some previous work that we had that was extremely poor Lyndsey assured us that this would not be the case and as she told us way back in February, she was involved every step of the way.
Our kitchen was installed in September and the two fitters Andy & Andy were excellent!! I would absolutely recommend Wickes and especially Lyndsey😊👌👌5 Stars for her and those two fitters she chose for us.

15 September 2025
Unprompted review
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Reply from Wickes - Widnes

Hi, We appreciate you sharing your feedback. We're happy to hear that everything ran smoothly from your initial consultation and that you were assured throughout the process. It's great to know you were pleased with the fitters and your new kitchen. -LG

Rated 5 out of 5 stars

Same day delivery

Ordered some flooring in store for same day delivery, it arrived at the customer's house half an hour after I got back there! 5 Stars!!!!!

22 September 2025
Unprompted review
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Reply from Wickes - Widnes

We're happy to hear that our same-day delivery service met your expectations! Thank you for your positive feedback and for taking the time to share your experience. -AK

Rated 5 out of 5 stars

New Kitchen

Went to Wickes in Widnes for our new kitchen and from the designer Lyndsey to the fitter Jordan, I would highly recommend them for such a fantastic job.

18 September 2025
Unprompted review
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Reply from Wickes - Widnes

Hi Nigel,

We appreciate you sharing your feedback. We're happy to hear that you were pleased with the service you received while designing your new kitchen. Thank you for your recommendation.

-Ellysse

Rated 5 out of 5 stars

Planned new kitchen …

We have been consulting with Ben regarding our new kitchen. With his help we now have an excellent design and are looking forward to installation. Communication has been excellent - even on his day off. Ben was very patient with our questions and decisions - he took the time to show us examples in the showroom, make suggestions and give advice.
Once the contracts were signed we have had next steps emails and texts in good time. We’re looking forward to having our new kitchen installed in time for Christmas.

15 September 2025
Unprompted review
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Reply from Wickes - Widnes

Hi Deb, we appreciate you sharing your feedback. We're happy to hear that our team member provided excellent support and communication while helping you design your new kitchen. We're glad they were patient and took the time to show you examples and provide advice. We hope you enjoy your new kitchen! -LG

Rated 5 out of 5 stars

Wonderful staff & products

Wonderful staff. The most polite, professional & knowledgeable staff. Every visit is a pleasure. There’s simply no alternative to this great store. Super range of products at excellent prices! A real gem!

15 September 2025
Unprompted review
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Reply from Wickes - Widnes

Hi Paul, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

We were served by Elise today who was…

We were served by Elise today who was lovely and so helpful! She got rapid delivery ordered for us and it was delivered within 2 hours. Thanks again Elise!

14 September 2025
Unprompted review
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Reply from Wickes - Widnes

Hi Alicia, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Elise in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Wicks Widnes great customer service.

We phoned up Widnes Wickes to ask if they had the Dulux Matt emulsion Timless in stock, it was on a great offer.
Aimee answered the phone on two occasions and was brilliant checking for stocks. She told us she'd call us back if the paint came in that day which she did then put three tins away for us to collect later. Big thanks to Aimee!

9 September 2025
Unprompted review
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Reply from Wickes - Widnes

Hi June, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Aimee and that they provided you with useful advice and the help you required. -AH

Rated 5 out of 5 stars

Ben was outstanding

Ben was outstanding! Top class service! Very helpful, gave us some brilliant hints and tips! Would definitely buy again!

8 September 2025
Unprompted review
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Reply from Wickes - Widnes

Hi Mike,

We're happy to hear that Ben was outstanding and helpful. Thank you for your positive feedback.

-Ellysse

Rated 5 out of 5 stars

Click and Collect

Managed to place my order and collect it within 10 minutes.

17 August 2025
Unprompted review
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Reply from Wickes - Widnes

Hi Harry, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us and your click and collect order. -AH

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