Paid for Wiggle+ circa January 2023 but it seems the company picks and chooses when express delivery is available whenever they like. This not being available on holidays is understandable b... See more
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I literally deal with Wiggle from the opposite side of the Earth (NZ) and have done so for about 8 years by my guess. I always try Wiggle first for what I want. My reasons are a) I'm more sensitive to... See more
Wow, couldn't be happier. Ordered some Keen shoes 12 days ago and here they are! And this is with NZ post taking longer than normal due to a backlog. The products are so much cheaper than in New Zeala... See more
I am writing this review based on 10 orders in just under 2 years. My orders have always arrived super quick from the UK to New Zealand, never more than 2 weeks and most times within a week. Only on... See more
Company details
About Wiggle.co.nz
Written by the company
Having sold online bike parts and accessories for more than 10 years and having a deep history and passion for cycling, it's no wonder we are the one of the top global online cycle shops. Our expertise lies in offering incredible deals on a superb range of top quality road bikes, mountain bikes, bike parts and cycle accessories to buy, available with free delivery to New Zealand.
Contact Information
You can direct your query by this form: http://www.wiggle.co.nz/ContactUsForm.
Otherwise address any correspondence to our registered office address (There are no facilities for customer personal collections at this address.)
Wiggle Ltd 1000 Lakeside, Suite 310, Third Floor N E Wing Portsmouth PO6 3EN
Contact info
United Kingdom
- www.wiggle.co.nz
4.3
Excellent
1k reviews
No recent history of asking for reviews
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Avoid Wiggle to improve your life
Paid for Wiggle+ circa January 2023 but it seems the company picks and chooses when express delivery is available whenever they like. This not being available on holidays is understandable but then they choose to turn it off for me when they say they are doing maintenance on their website.
So what did I pay £9.99 for if you chose to switch it off and not provide me any form of compensation? None you provided me when I enquired as you said I ordered when it was switched off for everybody.
Aside from the new website problems, which is an extremely long list, there are also delivery delays constantly for every order, problems with the gift vouchers my work colleague sent to me and poor quality products which need to be sent back by me travelling to a shop miles from my house to post the item back and then wait days sometimes even weeks for the refund to be processed.
Your new and "improved" website is truly a downgrade from the old 1 and do not see how this got the green light to be passed as ready to launch with its 100+ existing problems.
I don't care about my Platinum loyalty status for my account anymore. Done with Wiggle and will warn everybody I talk to to do the same.
Wiggle is so bad right now at serving its customers it does not deserve to earn any money until it fixes its problems which never seem to end
1 May 2023
Unprompted review
Reply from Wiggle.co.nz
Hi Sang,
Thank you for taking the time to provide us with this feedback. We're sorry that your Wiggle+ subscription isn't currently working, and you have been unable to benefit from the subscription that you have paid for. We have been made aware of a couple of accounts that Wiggle+ isn't currently working on, however, this has been confirmed to have been fixed, so Wiggle+ should now appear in your account.
If you can update your review with the order number that did not benefit from Wiggle+ we'll be more than happy to look into what has happened here.
We're actively working on site improvements to enhance your shopping experience, and we are also working with our couriers to ensure that we can deliver on time.
We're sorry for the disapointment and inconvenience that this has caused you.
Kind Regards,
The Wiggle Customer Experience Team
Great product (fluro swim/safety buoy)…
Great product (fluro swim/safety buoy) and service. Ordered from New Zealand. Received package several days before the expected delivery date.
4 April 2023
Fast shipping to delivery.
29 March 2023
Fast and efficient.
28 February 2023
thought prices were in my local currency
thought prices were in my local currency and was charged USD
22 January 2023
Reply from Wiggle.co.nz
Thank you for taking the time to leave us your feedback, Chris.
We can very much understand your frustration here and please accept our apologies for the changes we had to make. We reviewed your previous conversation with us and have to confirm that we are still making technical upgrades to our site, and we now only support the currencies you can see online for your chosen delivery country. The currency can be amended when clicking on the little flag icon on the top right hand corner of the page.
Kind regards,
Your Wiggle Customer Service Team
Just an awesome company to deal with
Just an awesome company to deal with, great prices and fast delivery
1 February 2023
Never had a problem with any order
Great is a bit of an overstatement. However, I placed my order, and it arrived, safely, in full with no mistakes at a price I am happy with.
So I suppose if you think that is great .... well that's Great.
26 January 2023
The products I got were exactly what I…
The products I got were exactly what I wanted. The only issue I have is that Wiggle has removed the $NZ translation and the purchase was in $US. Even though I tried to change t to $AU earlier the website keeps reverting back to $US.
31 December 2022
Timely delivery and proper package
The order was delivered ahead of the expected time despite of announced delay due to the timing towards the end of the year. The package was included in a box and the pieces of clothing packed individually in plastic bags so they arrived clean and neat.
9 December 2022
Why wouldn't it be 5/5?
Great prices, excellent service and fast shipping. What's not to like?
30 November 2022
Really easy and quick
5 October 2022
Always out of stock
Wiggle is becoming more a click bait website. Very fast to come up in search engines and provide links to products but these are frequiently encountered with a out of stock message.
Super frustrating.
5 November 2022
Unprompted review
Reply from Wiggle.co.nz
Thank you for taking the time to leave us your feedback, John.
We can very much understand how frustrating it can be, when you search for an item and after you finally found it online, it is no longer in stock. Especially at this time of the year, we are very busy and our customers place more orders than at any other time of the year. But still, we want to help you out and please may we kindly ask you to get in touch with us via chat or email and we will try to find an alternative for you, so you don't have to miss out.
Kind regards
Your Wiggle Customer Service
I paid extra for the freight upgrade…
I paid extra for the freight upgrade and was glad that I did and I was pleased with my order
15 October 2022
Excellent value for money
Good range of clothing products and pricing excellent. Delivery to New Zealand took less than a week!
11 November 2022
The courier costs appear to be high
17 October 2022
Always happy with wiggle service
Always happy with wiggle service. Cannot complain about occasional out of stocks in the current environment. There has not been much of that that has impacted me.
19 September 2022
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