Since UK exit from EU, delivery takes ages. Not sure I will buy again from Wiggle... That's a pity, I was a regular customer.
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I’m a long term wiggle customer living in SW France. My latest order turned up this morning around 1 week later than promised. The issue is that all stock is dispatched from the U.K. via Parcelforc... See more
Company replied
An Englishman in France. Ordered lights and some Crud mudguards. Took a bit longer than I hoped for wrt postage and the online tracking was a bit strange with handoff to handoff to handoff, but it... See more
Living in France have used the Wiggle.Fr site for a number of purchases and have found in all cases that the delivery has been both accurate and fast. Particularly like the ability to use collection p... See more
Company details
About Wiggle.fr
Written by the company
Vous pouvez nous contacter par l’intermédiaire de notre formulaire de contact au lien suivant : http://www.wiggle.fr/ContactUsForm.
Sinon, vous pouvez nous écrire à l’adresse suivante :
Wiggle Ltd
1000 Lakeside, Suite 310, Third Floor N E Wing
Portsmouth
PO6 3EN
Royaume-Uni
Contact info
1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3EN, Portsmouth, United Kingdom
- www.wiggle.fr
BIEN = Favorable...!!
BIEN = Favorable...!!! rapport QUALITE / PRIX 17/20...B R A V O...!!
20 April 2020
Unprompted review
Nickel rien à dire merci.
10 April 2020
Unprompted review
Product delivered with wrong type electrical cable, no offer to correct the problem.
I ordered an 800€ home trainer from the FRENCH website wiggle.fr and it was delivered with a UK electrical cable / plug which is not compatible in France and I could not use it during this time of confinement. This problem could have been easily avoided if it were at least written in the product description on the site, which it is not.
I contacted the support team and they told me it was normal because it is a UK company and I should just buy an adapter.
Absolutely unacceptable response for such an expensive product. Either write it in the description (and let the buyer decide) or deliver the product with a 5€ adapter included to avoid negative experiences and comments like this one.
Order # 6241603802
31 March 2020
Unprompted review
Reply from Wiggle.fr
Hello John, thanks for leaving us your review.
We are sorry to hear that you are not satisfied with your order because it didn't include a French plug.
As an UK based company, we only provide UK plugs with electronic products and an adaptor must be purchased separately if needed. Please note that the website ending by .fr is here to help our french speaking customers, however we do not have a warehouse in France.
Information regarding the plug you will receive with our products can also be found on our website, in the delivery section:
https://www.wiggle.fr/h/option/delivery_international
We are sorry for any disappointment this may cause and we hope you have a nice day.
Site très performant
20 March 2020
Unprompted review
Très mauvais site en cas de problème…
Très mauvais site en cas de problème avec un produit n'espérez pas avoir de réponses précises. Plus de deux mois après le renvoi de mon produit on ne m'a proposé aucune solution et donné aucune information sur l'avancement de ma garantie. Les réponses sont vagues on vous demande d'attendre... Je déconseille vivement!
Very bad site in case of problem with a product do not hope to have precise answers. More than two months after returning my product, I was not offered any solution and no information was given on the progress of my warranty. The answers are vague, we ask you to wait ... I strongly NOT recommand
4 March 2020
Unprompted review
Reply from Wiggle.fr
Bonjour, merci de nous avoir laissé votre avis.
Nous sommes navrés d'apprendre que vous rencontrez des soucis sur la prise en charge de votre garantie.
Afin de pouvoir vous assister, merci de mettre à jour votre avis avec votre numéro de commande.
Dans l'attente de votre retour.
très bon site
3 March 2020
Unprompted review
Excellent service
Excellent service. Good communication and on time deliveries. Recommended
19 January 2020
Unprompted review
Super service client
7 January 2020
Unprompted review
The best company for cycling
Wide range of products for cycling and competitive prices.
I have been buying from Wiggle for 5 years.
Fast delivery service.
2 January 2020
Unprompted review
As always.!
Hello.!
As Always very good products, reasonnable pricing and on time delivrey.
14 November 2019
Unprompted review
Delivery date for more speedy delivery…
Delivery date for more speedy delivery did not match announced date. However, Wiggle reimbursed the additional fees that were paid.
3 October 2019
Unprompted review
Didn't accept to alligne price with…
Didn't accept to alligne price with other price pushed to buy from a concurrent. Policy of best price not respected
24 August 2019
Unprompted review
Reply from Wiggle.fr
Hello, thank you for taking the time to leave us your review.
We are sorry to hear that you didn't receive the price match requested.
We have looked into this further and can confirm that your price match request has been declined as the items you wanted to price match were out of stock
As per our terms and conditions, we cannot price match an item out of stock. Please find our terms and conditions below:
https://www.wiggle.co.uk/h/option/productpricing
We hope you have a nice day.
Bonjour, merci de nous avoir laissés votre avis.
Nous sommes navrés d'apprendre que vous n'avez pas reçu l'alignement de prix demandé.
Après vérification, nous vous avons confirmé en réponse à votre demande d’alignement de prix que votre demande ne pouvait être acceptée car les produits que vous souhaitiez aligner sont en rupture de stock.
Conformément à notre politique d'alignement de prix, nous ne pouvons nous aligner avec notre concurrent si un produit est en rupture de stock. Vous pouvez retrouver ces conditions générales en suivant le lien ci-dessous:
https://www.wiggle.fr/h/option/price_match
Nous vous souhaitons une bonne journée.
Excellent service !
3 August 2019
Unprompted review
Lots of us are big (ie fat) guys and…
Lots of us are big (ie fat) guys and gals...even if cycling is supposed to make us thin haha. So do what Fat Lad at the Back does and you'll sell more - provided the prices are not as ridiculously high as theirs!
1 August 2019
Unprompted review
Still pleased wih Wiggle services.
23 May 2019
Unprompted review
Good value products delivered quickly but poor packaging
Good value products delivered quickly - but REALLY poor packaging! Every parcel has to be repackaged by La Poste or the Carrier.
16 April 2019
Unprompted review
Reply from Wiggle.fr
Thank you for taking the time to leave this comment.
We apologise for the inconvenience this has caused for you.
We're constantly working to improve to ensure issues like this don't happen in the future.
We've sent you an email in order to resolve this.
We hope to turn your review into a 5 star review in the near future
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