Since UK exit from EU, delivery takes ages. Not sure I will buy again from Wiggle... That's a pity, I was a regular customer.
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I’m a long term wiggle customer living in SW France. My latest order turned up this morning around 1 week later than promised. The issue is that all stock is dispatched from the U.K. via Parcelforc... See more
Company replied
An Englishman in France. Ordered lights and some Crud mudguards. Took a bit longer than I hoped for wrt postage and the online tracking was a bit strange with handoff to handoff to handoff, but it... See more
Living in France have used the Wiggle.Fr site for a number of purchases and have found in all cases that the delivery has been both accurate and fast. Particularly like the ability to use collection p... See more
Company details
About Wiggle.fr
Written by the company
Vous pouvez nous contacter par l’intermédiaire de notre formulaire de contact au lien suivant : http://www.wiggle.fr/ContactUsForm.
Sinon, vous pouvez nous écrire à l’adresse suivante :
Wiggle Ltd
1000 Lakeside, Suite 310, Third Floor N E Wing
Portsmouth
PO6 3EN
Royaume-Uni
Contact info
1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3EN, Portsmouth, United Kingdom
- www.wiggle.fr
safety first for my husband
I like Wiggle - good fast service, excellent products and competitive prices.
10 February 2017
Unprompted review
Politique de retour inacceptable
WIGGLE est peut-être un bon site si votre colis n'est pas fragile et qu'il à été bien emballé!!!
Car sinon, a part vous renvoyé un nouveau colis (après avoir reçu l'ancien envoyé a vos frais en attente de remboursement!!!) ce qui fait des délais très long!!!
Donc même si vous garder la pièce défectueuse (reconnu par WIGGLE!!!) ils ne font aucun geste (hormis un remboursement des frais de port a valoir sur une prochaine commande!!!).
JE NE RECOMMANDE DONC PAS CE SITE et J'EMET UN DOUTE SUR LA VERACITER DES AVIS PUBLIER!!!
case-ea3754f11502 case-ea3754f11502
Merci d me répondre.
Le problème pour le retour est qu'il vous faut obligatoirement recevoir le retour de la pièce avant de retourner la nouvelle (ce qui fait environ 15 jours!)!
De plus, le problème n'est pas dû au transporteur, mais dû à l'emballage (ce qui fait que la nouvelle seras peut-être pire!)
C'est pour cela que je préfère garder la première que j'ai refaite tant bien que mal, plutôt que de vous la renvoyé et dans recevoir une 15 jours plus tard peut-être encore plus abimé!
C'est pour ces conditions que j'ai réclamé un dédommagement (en effet je vous fait gagné du temps et de l'argent, et moi j'ai fait l'effort de garder une pièce "récupérable" mais plus "vendable"!)
Serait-il possible, tout simplement, que vous m'envoyé une nouvelle avec un bon de retour pour pouvoir vous renvoyé la plus abimée!
WIGGLE is perhaps a good site if your package is not fragile and it has been well packed !!!
For otherwise, apart from you returned a new parcel (after receiving the former sent to your expenses waiting for refund !!!) which makes delays very long !!!
So even if you keep the defective part (acknowledged by WIGGLE !!!) they do not make any gesture (except a refund of the postage costs on a next order !!!).
I DO NOT RECOMMEND THAT SITE AND I MISS A DOUBT ON THE VERACITE OF NOTICE PUBLISH !!!
case-ea3754f11502 case-ea3754f11502
Thank you for answering me.
The problem for the return is that you must necessarily receive the return of the piece before returning the news (which is about 15 days!)!
Moreover, the problem is not due to the carrier, but due to the packaging (which makes the new seras perhaps worse!)
That's why I prefer to keep the first one that I redone better or worse, rather than you sent it back and in receiving a 15 days later maybe even more damaged!
It is for these conditions that I claimed a compensation (in fact I saved you time and money, and I made the effort to keep a piece "recoverable" but more "sellable"! )
Would it be possible, simply, that you send me a new one with a return voucher to be able to send you the most damaged!
23 January 2017
Unprompted review
Reply from Wiggle.fr
Merci d'avoir pris le temps de nous laisser ce commentaire.
Comme expliqué précédemment dans nos emails échangés avec vous, nous sommes désolés que votre rondelle interne USE 30.9 soit arrivée endommagée.
Ce n'est certainement pas notre intention d'envoyer des produits qui vont s'endommager pendant la livraison et vous pouvez être sûr qu'une enquête sera lancée avec le transporteur pour que ce genre de chose ne se reproduise plus.
Cependant nous vous avons proposé plusieurs solutions à ce problème : vous renvoyer gratuitement une nouvelle rondelle interne ou vous rembourser de celle que vous avez reçue, et vous avons effectivement proposé en tant que geste commercial de vous rembourser vos frais de livraison pour une prochaine commande.
Vous avez refusé ces solutions et nous avez demandé de vous envoyez des produits gratuitement ce que nous ne pouvons faire.
Nous sommes désolés que vous ne soyez pas satisfaits de nos services mais ne pouvons vous proposer une autre solution.
En vous souhaitant une bonne journée.
Great!
Not my first purchase on Wiggle and not my last either... Awesome price - Fast delivery!
20 January 2017
Unprompted review
Delivery
Delivery takes far, far too long.
The tracking clearly shows that the product delivery starts from the UK not France. To call yourself Wiggle.fr is mis-leading to buyers located in France. .
25 December 2016
Unprompted review
Reply from Wiggle.fr
Hello Ray, thanks for taking the time to leave us your feedback.
Wiggle are a UK company, based in the UK and conducting all operations from the UK and we apologise if you find our delivery times to be too slow. While we have numerous domain names such .co.uk .com.au .fr and .es for example, we state our location in all correspondence and at the foot of every webpage to avoid any confusion.
The reason we have multiple domains is to cater for certain locales. For example in Australia, VAT isn’t applied and prices may differ to account for this as well as for shipping costs. While we have a .com.au shop front, this does not mean we are based in Australia, but you can expect all items on site to be shipped to Australia and at relevant prices.
For some territories, some products may be available, where in other locations the same product may not be listed. Each region is different and may have restrictions applied i.e. we can sell certain nutritional goods in the UK, but not the same goods to the USA and Canada.
There isn’t a dedicated domain for every country however as a lot of the same rules apply to each location. To tailor to your destination, the country can be selected on our website from a drop down menu, along with the appropriate currency. This will then give you an accurate cost for the good stuff.
This also applies to destinations such as Jersey. While located in the UK, there is not a dedicated site, but if selecting Jersey as the destination, VAT will be omitted from your invoice accordingly.
One more point of having multiple domains are our enviable promotions. Seasons differ across the continents and Team Wiggle want to make sure you get the best offers best suited to you. Australian customers don’t want wet weather gear in the summer and equally, UK customers don’t want wet weather gear in the summe...OK, so that rule is an exception!
We trust this answers your queries related to our available domains, but in summary we are a UK company catering to international needs!
Disappointing bike set up
Recently bought Felt Z95 disc. Delivery was a day later than expected. No problem there, it happens. Assembled the bike, very easy and straight forward. Great little tool kit included is all you need.
Front disc brake was rubbing. Required adjustments to mounting on forks and rear pad winding back.
Front derailleur would not move and was clamped on too high. This required fully resetting.
In with all the documentation there was a check list stating these had been checked fit for use. Does not give me confidence everything else on the list was completed.
With all this in mind, the bike is excellent, the delivery fast and the process great. Mistakes happen and things are missed. I was a bit put out I couldn't get out and ride straight away.
24 December 2016
Unprompted review
Reply from Wiggle.fr
Hello Carl, thanks for leaving us your comments regarding your recent experience with us.
We're sorry to hear that your bike arrived with a few issues and these needed to be sorted - all of our bikes are built, checked and sent out by our team of experienced and qualified mechanics and so any problems such as these are out of the ordinary.
If in future you do come across any issues please don't hesitate to contact our customer service team who'll be able to help you with any warranty related issues.
Prix - Qualité - Expedition - RAS
5 November 2016
Unprompted review
perfect
slightly longer than national shipment. when will you have a wharehouse in France?
12 September 2016
Unprompted review
Never again
Very disappointed. Never received my order, it seems to have disappeared. Impossible for me to contact the shipping company. No reply from the customer service despite several messages. Never again.
11 August 2016
Unprompted review
Reply from Wiggle.fr
We are sorry to hear that you are yet to receive your order.
I can see from our system that one of our customer service advisors is still in contact with the courier so as to know why your order still has not cleared customs.
Orders are usually delivered within the time specified, but there is the odd exception with Customs delays and this is out of our scope.
Once we have more information from the courier we will get in touch as soon as possible.
Thank you for your understanding, have a great day!
Very good shop
Large selection, correct prises, easy tracking, easy to send items back, many product reviews. In other words: all I want from a good web shop.
2 August 2016
Unprompted review
Fast and reliable delivery
Living in France have used the Wiggle.Fr site for a number of purchases and have found in all cases that the delivery has been both accurate and fast. Particularly like the ability to use collection points so I don't have to wait at home for a delivery. Sometimes surprised at the size of the delivery box and packaging used relative to the size of the article being delivered. May be Wiggle could re-look at their packaging environmental foot print
12 May 2016
Unprompted review
Great product, incredible price!
I've buying most of my bicycle parts online, and it's the first time and not the last, I'm very pleased to experiment and I will continue to shop at WIGGLE.
31 March 2016
Unprompted review
All is great except the delivery.
Good price and fast process but DHL left my big box on the front of my door even if I mentioned I don't want. Anyone can take it and left with....
25 March 2016
Unprompted review
Reply from Wiggle.fr
Merci d'avoir pris le temps de nous laisser votre avis.
Nous nous excusons pour le service de livraison de votre commande, DHL prend normalement bien en compte la note du client mais il arrive que des erreurs se produisent.
Nous leur avons fais suivre votre avis afin que cela ne se reproduise plus.
Nous nous excusons pour la gêne occasionnée.
L'équipe Wiggle
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