Wiggle.fr Reviews 10,061

TrustScore 3.5 out of 5

3.6

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Rated 3 out of 5 stars

Since UK exit from EU, delivery takes ages. Not sure I will buy again from Wiggle... That's a pity, I was a regular customer.

Rated 2 out of 5 stars

I’m a long term wiggle customer living in SW France. My latest order turned up this morning around 1 week later than promised. The issue is that all stock is dispatched from the U.K. via Parcelforc... See more

Company replied

Rated 5 out of 5 stars

An Englishman in France. Ordered lights and some Crud mudguards. Took a bit longer than I hoped for wrt postage and the online tracking was a bit strange with handoff to handoff to handoff, but it... See more

Rated 5 out of 5 stars

Living in France have used the Wiggle.Fr site for a number of purchases and have found in all cases that the delivery has been both accurate and fast. Particularly like the ability to use collection p... See more

Company details

  1. Bicycle Shop

About Wiggle.fr

Written by the company

Vous pouvez nous contacter par l’intermédiaire de notre formulaire de contact au lien suivant : http://www.wiggle.fr/ContactUsForm.


Sinon, vous pouvez nous écrire à l’adresse suivante :

Wiggle Ltd
1000 Lakeside, Suite 310, Third Floor N E Wing
Portsmouth
PO6 3EN
Royaume-Uni


Contact info

  • 1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3EN, Portsmouth, United Kingdom

  • www.wiggle.fr

3.6

Average

TrustScore 3.5 out of 5

10K reviews

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Rated 1 out of 5 stars

dissapointed with Wiggle UK......

I’ve previously been very happy with Wiggle UK service (in that I’ve never had to contact them re. a problem with product / delivery) which is why I continue to place further orders.
This time I have needed to contact them to report unacceptably slow (non) delivery of a 25 Jan order to SW France…… and I find a very different Wiggle, more of a slow WRIGGLE, with tardy and inadequate predictable 2015 “blahblahblah /empty apology/ if there’s anything else we can help you with” copy/paste response.
Really a “you’re on yer own pal ……… delivery nothing to do with us guv”.
Looking at the 5 star reviews and the 1 star reviews on here, one wonders whether the people at Wriggle are too busy stuffing jelly-babies into boxes in order to elevate their ratings whilst neglecting to address the occasions when something does go wrong.
Very disappointed.
Incidentally, I also ordered some bits – not listed by Wiggle - from BikeDiscount (Deutschland) on 25 Jan. These arrived nine days ago (28 Jan).

6 February 2015
Unprompted review
Rated 3 out of 5 stars

Not enough instructions

The bike was delivered quickly and very well packed (box damaged though). There were not enough bike specific instructions for mounting the dérailleur etc and so this proved very difficult.

19 January 2015
Unprompted review
Wiggle.fr logo

Reply from Wiggle.fr

Nous sommes vraiment désolés de ce désagrément.

Vos remarques seront transmises aux services compétents.
Veuillez prendre contact avec le service client si vous ne parvenez toujours pas à monter votre vélo.

Veuillez nous excuser pour la gêne occasionnée.

Rated 1 out of 5 stars

not happy

I do not receved the order yet after 2 weeks

3 January 2015
Unprompted review
Wiggle.fr logo

Reply from Wiggle.fr

Nous sommes vraiment désolés que vous n'ayez pas reçu votre commande.

Il semblerait que nous ayons rencontré des difficultés avec notre transporteur pendant les fêtes de fin d'année.
Le service clientèle est actuellement en train de prendre en charge votre problème.
Veuillez nous excuser pour la gêne occasionnée

Rated 4 out of 5 stars

size problem

Depending on the mark, I can be 28" waste, or 30" or 32".
It would be nice to have additional information in the size charts (eg based on customer feedback) to indicate whether the manufacturer

20 December 2014
Unprompted review
Rated 4 out of 5 stars

Quick delivery, good packaging, good prices

I bought two bikes and they were very well protected by the packaging in which they arrived. Mostly they were set up well, though one cable needed to be disconnected and re-routed before the handlbars could be fitted. Fairly simple to set up but some experience with bikes is needed, ideally.

12 November 2014
Unprompted review
Rated 4 out of 5 stars

F A N T A S T I C......!!!!!

le BLACK short Adidas = Super...!! lignes bleues Brillantes..!!
le reste épouse bien la forme des cuisses ...!
Congratulations to your WIGGLE TEAM...!!!!
................marc

9 October 2014
Unprompted review
Rated 5 out of 5 stars

Do you remember the first time...

An Englishman in France. Ordered lights and some Crud mudguards. Took a bit longer than I hoped for wrt postage and the online tracking was a bit strange with handoff to handoff to handoff, but it all arrived today after 9 working days. Fitted following Crud's video clips and it's all perfect. Lights look excellent. Charged them at work and just wating for the sun to go down now...

Thanks a lot!

2 October 2014
Unprompted review
Rated 1 out of 5 stars

still waiting for delivery after 2 weeks

extremely poor service,will not order anything from you again and will not recommend you to friends

5 September 2014
Unprompted review
Wiggle.fr logo

Reply from Wiggle.fr

Nous sommes vraiment désolés pour ce retard.

Le service client va prendre votre demande en charge afin que vous soyez livré dans les plus brefs délais.

Veuillez nous excuser pour la gêne occasionnée.

Rated 4 out of 5 stars

Easy, quick and cheap

First time I purchased something on wiggle. The parcel arrived on time with some sweets inside. Good price, good service. Will buy again on this website.

28 June 2014
Unprompted review
Rated 4 out of 5 stars

A good wetsuit,slips through the water,comfortable and warm.

Good value for money, easy to slip on but difficult to zip up, leaves freedom of movement.
The only draw back, I find the size a little too small, a very tight fit. I weigh 73 kgs,measure 1m 86cm tall and 104cms round the chest, I looked at your guide and chose size 8. I can't image someone weighing 89kgs fitting into that size as your guide says.At first I felt a slight strangling effect round the neck and compression on the chest which eased off once in the water.I used the suit for the Defi Monté Cristo race 1klm and was placed 39th in the catorgary without flippers so I'm quite pleased as I'm now 65 years old.

23 June 2014
Unprompted review
Rated 1 out of 5 stars

goody goody

good job fantastico

5 June 2014
Unprompted review
Wiggle.fr logo

Reply from Wiggle.fr

Merci pour vos commentaires.

Nous restons à votre disposition,

Cordialement,
Le Service Clients

Rated 4 out of 5 stars

Fast service, but packing a little light.

Just to say the service provided was fast and efficient but the carton used wasn't really solid enough because it arrived damaged in one corner. Perhaps the fact that the products ordered, a U lock and saddle were moving around inside the box didn't help the solidity of the carton. In any case all goods were received in one piece. If the product had been electronic I may have refused delivery. The reception note was signed with the mention carton damaged. I should say that due to amount of my order delivery was free. Perhaps next time I should ask and pay for better packing.

14 May 2014
Unprompted review

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