Site is good and so far never had delivery problems. Mostly within a week. Now with parcelforce (?) expected delivery on the 19th and on the 24th still no delivery and according to site info still at... See more
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See what reviewers are saying
I am dissapointed because I've recieved the wrong color. I ordered: Castelli Competizione Kit Cycling Bib Shorts Black/Silver Gray/Fi XL But I've recieved the Black/white/red XL. Now the sh... See more
Advertising next day delivery but no mention of extra cost. Once I noticed the +1 week delivery time there was no option to cancel the order. Returning the items cost a shitload (12 euro on a 50 eur... See more
Nice pricing with interesting discounts. Shipments (and returns) are not great since Brexit...
Company details
About Wiggle.nl
Written by the company
Stuur enige vragen naar ons op via ons contactformulier: http://www.wiggle.nl/ContactUsForm.. Onze klantenservice helpt u graag verder.
Openingstijden: maandag tot vrijdag 8:00 tot 16:30 (Engelse tijd)
U kunt Wiggle ook schrijven op het onderstaande adres. (Let op: het is voor onze klanten niet mogelijk om hier bestellingen af te halen of artikelen terug te brengen.)
Wiggle Ltd
1000 Lakeside, Suite 310, Third Floor N E Wing
Portsmouth
PO6 3EN
UK
Contact info
1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3EN, Portsmouth, United Kingdom
- www.wiggle.nl
People also looked at
Prima website en snelle levering.
19 May 2018
Unprompted review
Shipments not according to spec
I am a first hour platinum customer.
I am pleased about high speed overseas delivery to the Netherlands.
However it remains difficult for Wiggle to ship requested items according specification. It is now the second time I get my jockey wheels for my MTB, in a fully different part number. It doesn’t even fit. The paper work gives the right article number, but the parts themselves as well as all the identification on the parts and labels are fully different. Be omes very expensive to return parts I have not asked for. Wiggle get your logistics in order !
21 April 2018
Unprompted review
nice price and good quality
17 March 2018
Unprompted review
Super product
Super product, super levering, alles is heel vlot gegaan!
28 February 2018
Unprompted review
Only English costumor service
Only English costumor service, no Dutch.
Did not send me the right return address in the Netherlands. I kept telling that it is not the right address. It is not Tilburg but it is Venlo. They just dont know I guess, because there was no response on my last email.
13 February 2018
Unprompted review
Reply from Wiggle.nl
We're sorry to hear this.
Our customer services sent you several emails, the last of which was sent on the 8th of February.
Unfortunately it has so far proven impossible to find a suitable candidate to take care of our Dutch customers as we are based in the UK. Do note that all the help pages on the Dutch website are correct and up to date. All information on returns and the local returns address in the Netherlands can be found here: http://www.wiggle.nl/h/option/ReturnsProcedure
Kind regards,
Good assortment at very competitive …
Good assortment at very competitive pricing levels. However, overall experience was negatively impacted by Wiggle's logistical partner: had to wait for almost two weeks before my ordered items were delivered
30 January 2018
Unprompted review
Reply from Wiggle.nl
We're sorry to hear this.
Parcels should take no more than 6 working days to be delivered by the post. We hope that we can offer you a better service next time.
Kind regards,
Very good and quick service!
19 January 2018
Unprompted review
Reply from Wiggle.nl
We're sorry to hear this.
Our customer services department will look into this and send you an email when they hear more from ParcelForce. If have you have any other questions or concerns, please contact us on wiggle.co.uk/ContactUsForm.
Kind regards,
Still nothing received after 8 days …
Still nothing received after 8 days after the expected delivery date.
Used to be very positive about wiggle, but this is the last time I have ordered something at wiggle
13 December 2017
Unprompted review
Reply from Wiggle.nl
We regret to hear this. Customer Service will contact Parcelforce again to make sure your package gets delivered and then contact you to keep you up-to-date.
De service is ver te zoeken!
Verzending loopt erg traag en hun antwoord is:
Hello Sache
Thanks for your email, sorry to hear you are still yet to receive your order.
Please bear with me whilst I contact our courier to investigate this delay further.
I will let you know as soon as I have heard back from them; your patience in the meantime is appreciated
Dit antwoord krijg ik de sfgelopen 18 dagen
8 December 2017
Unprompted review
Reply from Wiggle.nl
Het spijt ons om dit te horen. Volgens e-mails van onze klantenservice aan u heeft men met ParcelForce gesproken en wachten ze verder antwoord af. Zodra men meer weet, wordt u op de hoogte gebracht. Het spijt ons dat dit langer duurt dan gebruikelijk. Zou uw pakket onverhoopt kwijt zijn, dan zult u de keuze krijgen uit een terugbetaling van het betaalde bedrag of een nieuwe verzending.
Met vriendelijke groet,
Wiggle: bad service
Wiggle tells the client that it is rare that a product is lost by the delivery service and then does nothing to recover. The client has to repeatedly ask for the status. In the end Wiggle gets truely rude when it is asked if it can resend the product once it is returned to the sender. It just says: case closed and we will not respond to any future messages from your part?!
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It should be clear that the customer whom orders a product wants the actual product. Not a refund. The refund it self would offer a solution if only the customer does not have to repeatedly ask for it and keeps having to repeat his order number. Beïng put off every time (you have to be patient, we have our procedures) does not help at all. The payment process goes swift, after that it's not the problem of Wiggle it anymore it seems.
8 November 2017
Unprompted review
Reply from Wiggle.nl
We're sorry to hear of this. Unfortunately, you have not left an order number. This means we cannot look into this for you, unless you provide the order number in a reply.
On a general note, please be aware that if there is a problem with the delivery address and the postal service has to return an item to sender, our returns department will issue a refund, rather than a replacement.
Thank you,
Ordered 25 of October
Ordered 25 of October. Delivery date should be nov 2nd, up until today no delivery. Can’t reach people on the phone. Order number :6227612507
7 November 2017
Unprompted review
Reply from Wiggle.nl
We're very sorry to hear this. As we wrote to you in our email on the 2nd of November, we will now check this with the postal service and we trust that you have already checked with your neighbours whether a parcel has been left. Our customer services department will be in touch with you shortly.
Kind regards,
For in stock advertised items
For in stock advertised items, they are the best for price in most cases, and shipped free. I've not yet had any problems with Wiggle.nl, so can't speak to their resolution process.
6 November 2017
Unprompted review
As long as I am choosing the right …
As long as I am choosing the right gear, there's no reason to give it an extra star.
18 October 2017
Unprompted review
Most products couldn't be delivered and were cancelled
Ordered several times mostly 3 out of 4 items were cancelled and couldn't be delivered. Bad communication, no apologies or attempt to create customer satisfaction.
17 October 2017
Unprompted review
Reply from Wiggle.nl
Thanks for your review. We can see that 3 out of the 4 orders you placed with us were sent without any problems and without any missing items.
Sadly, in September we had to cancel a part of 1 order because of stock issues as a result of website maintenance and a warehouse move. We believe you have been in contact with our customer services. Again, our apologies for what happened with your 2nd order in September.
Kind regards,
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