Our wightfibre installer Lester was excellent. He arrived on time, listened to our requirements and made the necessary adjustments going around our borders rather than through the middle of the lawn... See more
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Review summary
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Had for some five months now and has worked flawlessly at 100% speed all the time. No faults, no glitches. Installation was extremely neat with the guys going out of their way to install in our prim... See more
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I cannot Fault the excellent customer care service that I have received from Wight Fibre. Despite their best efforts they were unable to connect me due to not being enough capacity on the BT Owned tel... See more
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The greatest thing about WightFibre is that they answer the phone and its possible to have a conversation with a real human being who is really intelligent as apposed to the barriers faced when deal... See more
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Company details
- #51 of 97 best companies in Telecommunications service provider
- #20 of 50 best companies in Internet provider
Written by the company
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Written by the company
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Contact info
Communications House, 56 Love Ln, PO31 7EU, Cowes, United Kingdom
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4.6
Excellent
4k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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All good thank you.
28 June 2026
Engineers came out on a Sunday to fit…
Engineers came out on a Sunday to fit the broadband. Very quick and efficient. Minimum of mess or upheaval.
We’ve had the broadband drop out a few times since we had it fitted at the end of June 2026 but no where near the amount of times we didn’t have it with our previous provider.
28 June 2026
excellent sevice by real humans
25 June 2026
Reply from WightFibre
Hello Martin,
Thank you for your 5-star review! ⭐
We're delighted to hear you received excellent service from our team. Providing friendly, knowledgeable support from real people is something we take great pride in, so it's wonderful to know that made a difference to your experience.
Thank you for taking the time to leave your feedback and for choosing WightFibre.
The WightFibre Team 💙
Your staff worked really hard
Your staff worked really hard, sorted out everything, as I have a funny shape house. Explained everything I needed to know and connected me too my phone and tablet no problem. Well done 2 your staff
23 September 2026
Unprompted review
Reply from WightFibre
Hello Richard,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that our team worked hard to get everything set up for you, especially with the challenges of a uniquely shaped home. It's great to know they took the time to explain everything clearly and help connect your phone and tablet too.
We'll be sure to pass your kind comments on to the team, they'll really appreciate the recognition.
Thank you for choosing WightFibre and for taking the time to share your experience!
The WightFibre Team 💙
Reply from WightFibre
Thank you for your review. We're pleased to hear you received very good service and appreciate you taking the time to share your feedback.
Best regards,
The WightFibre Team
They showed up on time
They showed up on time, the technician were very knowledgeable and explained everything they were doing and set up all equipment
After install all mess was cleaned up
Great job by all from calling into the office to technicians
23 June 2026
Reply from WightFibre
Thank you for your fantastic review. We're delighted to hear that the installation went smoothly and that our technicians took the time to explain everything, arrived on time, and left everything tidy. It's great to know you had a positive experience from your first call through to installation.
Best regards,
The WightFibre Team
Had Lester out yesterday to install my…
Had Lester out yesterday to install my wifi, really friendly, great service.
20 September 2026
Unprompted review
Reply from WightFibre
Thank you for your review. We're delighted to hear you received such friendly service and had a great installation experience. We'll be sure to pass your kind feedback on to Lester.
Best regards,
The WightFibre Team
We switched from BT to Wight Fibre and…
We switched from BT to Wight Fibre and wished thst we had been in a position to do so earlier (due to contract with BT). We would recommend to family and friends.
27 April 2026
Reply from WightFibre
Hello Sue,
Thank you for taking the time to leave us a 5-star review! ⭐
We're delighted to hear that you've made the switch from BT and that you're so pleased with the service. It's especially rewarding to know that you wish you'd been able to join us sooner! Thank you for recommending WightFibre to your family and friends, it really does mean a lot to us.
We appreciate your support and look forward to keeping you connected for many years to come.
The WightFibre Team 💙
Takes so long to answer the phone
I am a new customer why does it take so long for a Company to answer the phone.
Over 20 minutes and no answer when ringing
01983 240240
Not impressive, hence my low score of 1 Star☆
Come on WightFibre you can do better!
19 September 2026
Unprompted review
Reply from WightFibre
Hello,
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating it can be when you're unable to get through to us quickly.
We pride ourselves on delivering excellent customer service, so we're disappointed to hear that you waited over 20 minutes without an answer. While there can occasionally be busier periods, this is not the level of service we aim to provide.
Our Customer Service team is available Monday to Friday, 8:00am to 8:00pm, and Saturdays 9:00am to 6:00pm and Sundays 10:00am to 6:00pm on 01983 242424. If you're unable to reach us by phone, you can also contact us via email at help@wightfibre.com or through the contact options available on our website and social media channels. You can also chat with us on WhatsApp.
We'd love the opportunity to investigate what happened and ensure any questions or concerns are addressed. If you're happy to do so, please get in touch and we'll be glad to help.
Thank you for taking the time to share your feedback. It helps us identify areas where we can improve.
The WightFibre Team 💙
I joined wightfibre mainly for tv
I joined wightfibre mainly for tv. However, I keep loosing the signal and have to go through the rigmarole of turning off the puck, and resetting to get the channels back. It has happened five times already, and I've only been with wightfibre since June. It's not worth the hassle of having to reset all the time. I am seriously thinking of terminating my contract.
18 June 2026
Reply from WightFibre
Hello John,
Thank you for your review. We're sorry to hear about the frustration you've experienced with your TV service since joining us.
Recently, some customers using Freely experienced issues that were caused by a third-party platform rather than the WightFibre network itself. We completely understand that having to repeatedly restart equipment and restore your channels is inconvenient, and we're sorry for the disruption this has caused.
We appreciate your patience while the issue was being resolved and would welcome the opportunity to look into your setup to ensure everything is now working as expected. Please contact our Customer Service team on 01983 242424 with your account details and we'll be happy to help.
Thank you for your feedback, and we hope we can restore your confidence in the service.
The WightFibre Team 💙
They have helped me to get tv working…
They have helped me to get tv working again along with my recording box and organised my printer to print with my iPads
I had to wait three months for cables to be laid. In the road but it. Was made worth while I had three months green what else can I say. Very very acceptable.
22 May 2026
Reply from WightFibre
Hello Mrs Pilbeam,
Thank you for your wonderful review. ⭐
We're delighted to hear that our team was able to help get your TV, recording box and printer working with your iPads again. It's also great to know that, despite the wait for the network cables to be installed, you feel the service and the three months free broadband made it worthwhile.
We really appreciate your patience and your kind words. Thank you for choosing WightFibre and for taking the time to share your experience. 💙
Reply from WightFibre
Thank you for your review. We're delighted to hear you found our staff friendly and helpful. We really appreciate your feedback and your support.
Best regards,
The WightFibre Team
Excellent work.
17 September 2026
Unprompted review
Reply from WightFibre
Thank you for your review. We're pleased to hear you were happy with our service and appreciate your feedback.
Best regards,
The WightFibre Team
I cannot Fault the excellent customer…
I cannot Fault the excellent customer care service that I have received from Wight Fibre. Despite their best efforts they were unable to connect me due to not being enough capacity on the BT Owned telegraph Pole. They had 2 separate teams out to try and connect my address. They lent me a 4G router while trying to install my broadband and even when they couldn't install it they said I could use it until BT have installed the broadband. Tom kept me up to date with all the progress. This is above and beyond customer service especially in todays world where everyone is so busy. I am disappointed that I cannot have wight fibre but wanted them to have a five star review. So a big Thank You all at Wight Fibre especially Tom. Jan
11 September 2026
Unprompted review
Reply from WightFibre
Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that you received excellent customer service and that our team kept you updated throughout the installation process.
Your kind words mean a great deal to us, and we truly appreciate your support and recommendation.
Best regards,
The WightFibre Team
The greatest thing about WightFibre is…
The greatest thing about WightFibre is that they answer the phone and its possible to have a conversation with a real human being who is really intelligent as apposed to the barriers faced when dealing with other so called communications companies.
The second greatest thing is that the engineers know what they are doing and are also good at communicating with customers
The products offered can be taylored to meet the customers needs. The terms and conditions are reasonable and fair and it all works reliably! Thanks
16 June 2026
Reply from WightFibre
Thank you for your fantastic review!
We're delighted to hear that our team, from our customer service advisors to our engineers, provided the level of support and communication you expect. It's also great to know that our services have been tailored to your needs and are working reliably for you.
Best regards,
The WightFibre Team
Reply from WightFibre
Thank you for your review. We're pleased to hear you're happy with the service.
Best regards,
The WightFibre Team
Wightfibre
I'm very pleased with Wightfibre. The connection doesn't falter. Customer service is great, polite and helpful and will go the extra mile to solve any problems .
15 June 2026
Reply from WightFibre
Hello Judith,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you're pleased with your WightFibre service and that your connection has been reliable.
It's especially rewarding to know that our customer service team has made such a positive impression. We pride ourselves on being friendly, helpful, and always willing to go the extra mile to support our customers.
Thank you for taking the time to share your experience and for choosing WightFibre. Your kind words mean a lot to the whole team. 💙
Excellent service
Excellent broadband connection. Reasonable monthly charge. Caring, efficient installation team. Exemplary customer service. Well done!
15 June 2026
Reply from WightFibre
Hello Marguerite,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you're enjoying a reliable broadband connection, great value for money, and excellent service from our team.
It's wonderful to know that our installation team provided a caring and efficient experience, and that our customer service met your expectations. We’ll be sure to pass on your kind words to everyone involved.
Thank you for choosing WightFibre and for taking the time to share your feedback. Your support means a lot to us! 💙
Very good service
14 June 2026
Reply from WightFibre
Thank you for your 5-star review! ⭐
We're delighted to hear that you've received very good service from our team.
Providing excellent service is at the heart of what we do, so it's wonderful to know we've met your expectations. We really appreciate your feedback and thank you for choosing WightFibre. 💙
The installers were very knowledgeable…
The installers were very knowledgeable and helpful and great customer service from the office team
17 May 2026
Reply from WightFibre
Hello,
Thank you for your wonderful review! ⭐
We're delighted to hear that both our installation team and office staff made such a positive impression.
Providing knowledgeable advice, helpful service, and a great customer experience from start to finish is what we strive for, so it's fantastic to know we delivered. We really appreciate you taking the time to share your feedback and thank you for choosing WightFibre. 💙
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