I've purchased 3 times from wigshe. Each experience has been great, the quality is outstanding. I've worn wigs for many years and nothing I've had before is as good as the wigshe human hair. They ar... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
About WigShe
Written by the company
WigShe is a professional online hair shop offering luxurious 100% human hair wigs, human hair toppers, custom lace wigs and custom hair toppers. All of our hairpieces are great hair solutions for thinning crown women. Whether you're struggling with a condition that causes hair loss or you simply don't feel like yourself with your natural style, we understand what it's like to want to change the length, texture, or color of your hair. With our hair collection, we offer a safe, easy way to change or enhance your appearance that guarantees a natural, authentic look.
SHOP HUMAN HAIR WIGS
SHOP HAIR TOPPERS
SUBMIT TICKET
Here to help you feel like YOU again!
Free shipping worldwide

Contact info
Hong Kong
- support@wigshe.com
- www.wigshe.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Misleading Product – Hair Is NOT 100% Human, Terrible Customer Service
I ordered a blonde wig from WigShe last year, which was advertised as 100% human hair. From day one, the quality was questionable. The wig tangled horribly especially at the nape, which fluffed uncontrollably- and had a synthetic texture that made it unwearable. I followed all care instructions and even gave it multiple conditioning treatments, but the hair behaved more like processed fibres or a cheap synthetic blend, not true human hair.
When I contacted WigShe, they denied any responsibility and tried to charge me $50 to “fix” it, even though the core issue was the quality of the hair itself not a styling error. They refused a refund or proper resolution, and the entire experience felt dismissive and exploitative.
To anyone considering buying from WigShe: save your money and sanity. There are better, more honest suppliers out there. I’ve since spoken to others with similar complaints, so I know I’m not alone. If this review helps even one person avoid the same mistake, it’s worth posting.

Reply from WigShe
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! THE WIG DOES NOT LOOK ANYTHING LIKE THE PICTURE! I RECEIVED A HORRIBLY COLORED WIG AND WAS SHORTENED BY 2”, which you pay $200 per each additional 2 inches. I ordered an 18” and received 16”. I had sent numerous emails and live chat with customer service persons that constantly argued with me and did not fully answer my questions and requests. I was also told that if I send the wig back to them and they don’t receive it they will not give me a credit back on my card. PLEASE PLEASE PLEASE USE ANOTHER COMPANY FOR WIGS AS THIS ONE IS HORRIBLE AND NOT HONEST!

Reply from WigShe
Beautiful wig! I think the human hair wig I ordered is…
I think the human hair wig I ordered is beautiful. The hair is soft, the lace is nearly invisible and the cap fits comfortably. I ordered the copper blonde colour and it is a bit more red tones than I thought it would be but it is still a nice colour. Change doesn’t come east to me so it may take a bit to get used to😊
Ordered the hat fall wig
Ordered the hat fall wig. This was supposed to be human hair. There is NO way it's real human hair! So disappointed and won't be buying from them again.
False advertising
*Edit: I have reached out to WigShe and they said they can't help me. The color and volume I received doesn't look like the picture and that's "normal". Lol! That's the definition of false advertising!
The wig I received looks embarrassing. Nothing like the picture nor it's the same color. I have alopecia and have been wearing wigs for 15 years and this has been the worst one so far. Don't fall for the false advertising. $500 wasted on wig I will never wear again.

Reply from WigShe
Great quality
This is a high quality, well designed wig. It is better than anything else I have ever ordered. The price is much lower than other name brands at this quality level. It took 38 days to arrive, which was about what the estimate was at the time. I have been wearing it for 3 months, 8 hours a day, and it is still looking beautiful. I will order more in the future from this company. I especially love that you can order it in different sizes, because I needed a small size, and it fits great.
Great experience
Great experience! Amazing wig! Shipped faster than expected and was ready to wear right out of the box
High quality
High quality, beautiful hair crowns for much less than other companies. I received my hair piece in about 5 weeks.
Feeling myself again.
I don’t have a lot of words to say except Wigshe helped me bring my confidence back. I went out for the first time today with no hat on. The wig felt so comfortable and fit so well I felt like my old self again. Thank you Wigshe.
My experience with Wigshe is always the…
My experience with Wigshe is always the best. Very reliable, great service and great wigs.
Definitely 5 stars
Definitely 5 stars! Every time I deal with Wigshe, I feel like I'm talking to someone who realy cares about outcome of our interactions. Wigshe is one of the best wig companies out there. Their service goes above and beyond what is usually sold.Emma is very helpful in helping me pick out a wig and is great ar explaining colors.
My order packaged very well
My order packaged very well. The wig was just as described. I will be shopping with Wigshe more often and have joined their FB group.
I love purchasing from Wigshe
I love purchasing from Wigshe. You are getting great quality wigs at a reasonable price. It's the only place I've ordered from the trust. The customer service it top notch, they'll do anything they can help. Highly recommend them both on wigs and customer service.
I love your wigs!
I love your wigs! I just purchased my second one and really didn’t need it yet due to my first wig being so fantastic. Thank you for making such a quality wig at such an affordable price.
Everything about Wigshe is amazing
Everything about Wigshe is amazing. The wig quality and customer service are top notch.
Terrible customer service
Terrible customer service. I believe all their other reviews are paid reviews. They make it impossible to return any items even though I thoroughly read the return policy. They are claiming that if I don’t spend $50 to return through their mailing service that “it’ll get lost at customs and I won’t get my refund” this company is a SCAM. Do NOT but from them!!!!
Shopping at Wigshe is a great…
Shopping at Wigshe is a great experience. Customer service is awesome and wigs purchased are just as described. It was well worth waiting for and I'm happy I waited. It is definitely a lovely wig.
I came across this company while I was…
I came across this company while I was searching online for quality human hair wigs. The whole process from start to finish was A+++. I ha a question that was quickly answered in the chat. It came just as expected. This was my first purchase, but won't be my last.
Emma was willing to work with me not…
Emma was willing to work with me not only help me to find the right color, but also the right size. This show that the company cares more about customer satisfaction than just selling wigs.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.