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WigShe Reviews 129

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the outstanding quality of the human hair wigs, noting their natural appearance, softness, and realistic hairlines. Many appreciate the ability to customize orders, with the company effectively meeting specific needs regarding color, fit, and cap size. People frequently mention the excellent customer service, highlighting the helpfulness and attentiveness of the staff in ensuring satisfaction. The affordability of these high-quality wigs is also a significant positive for many consumers. Conversely, a small portion of people felt dissatisfied with their purchases, citing issues with product quality such as wigs shedding excessively, hair feeling like straw after washing, or not being true human hair. Some customers also noted discrepancies between the product received and the online photos, particularly regarding color and wig construction. There were also complaints about ill-fitting caps, incorrect lengths, and difficulties with the return process, including restocking fees and unresponsiveness from the company.

What people talk about most

Product

Consumers have mixed feelings about the product. Many reviewers praise the wigs for their natural look,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the exceptional... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers praise the affordability and good value,... See more

Order

Customers had ambiguous experiences with order. Many reviewers expressed satisfaction, praising the beauty of... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the exceptional and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

I've purchased 3 times from wigshe. Each experience has been great, the quality is outstanding. I've worn wigs for many years and nothing I've had before is as good as the wigshe human hair. They ar... See more

Rated 5 out of 5 stars

I loved the wig! Affordable human hair, that looks super natural. I asked for some urgency due to my chemotherapy treatments are making me getting bald and wigshe did not disapointed me! I’ll be... See more

Rated 5 out of 5 stars

Just ordered my 2nd wig from wigshe because I loved the first one so much, the quality, density and hairline is perfect. I get so many compliments wearing 035 in blonde. When it comes to wigs you rea... See more

Rated 5 out of 5 stars

My new wig arrived beautifully packaged and with a satin travel bag and grip velvet headband included. The color is just as pictured, and great quality. I did cut bangs to better suit my face, but lov... See more

Rated 5 out of 5 stars

I am beyond impressed with this beautiful human hair wig from WigShe-WigShe054. The quality is outstanding. The hair is so soft, has gorgeous movement, and the hairline looks incredibly natural. W... See more

Rated 5 out of 5 stars

The wig is beautiful! Customer service was excellent and responsive, and they made sure I was totally satisfied with all of my options before wig production began. I was told up to 50 days for product... See more

Rated 5 out of 5 stars

First, I absolutely love my WigShe hair, it’s really beautiful and silky soft. I had this one customized with cooler colors. Brunette with mushroom blonde neutral with cool blonde and money piece to... See more

Rated 5 out of 5 stars

I have bought 2 wigs from wigshe and I am super happy with both of them. I am very happy with the price and the exceptional quality. I have been wearing my 1st one for a year now and almost everyda... See more

Rated 5 out of 5 stars

Just received my order and it's absolutely beautiful. Good quality good hair, good price. I own few hd lace wigs and this is a good one . It came with a beautiful gift necklace too 😍! No xtra custom... See more

Rated 5 out of 5 stars

Excellent experience and product! The people over at wigshe are polite and very easy to work with. The wig itself was absolutely beautiful and true to the photo. The hair feels so healthy and luxuriou... See more

Rated 5 out of 5 stars

Wigshe is a great place to deal with. They let you personalize each wig by offering a note section where you can add more details about what you want. They contact you by email after you order and you... See more

Rated 5 out of 5 stars

I bought wig 087 in 120 density, 14" long, lightly bleached knots, and a large cap. I absolutely love it. My highlights are absolutely beautiful and the hair is great quality. I get tons of compliment... See more

Rated 5 out of 5 stars

Again I can’t say enough about wigshe taking care of me. Whenever I have a question for them they go out of their way to explain everything in detail and give me advices on any concern or tips. Tha... See more

Rated 5 out of 5 stars

It has been great experience every , the wig is gorgeous I ordered second one PreCoates The communication so much was perfect Keep it up you are doing great job Thank you

Rated 5 out of 5 stars

If I could give 100 stars I would! I have full alopecia totalis and purchased my wig in July 2024 with another enroute. I have NEVER bought a wig for this price and quality anywhere else - and gos... See more

Rated 5 out of 5 stars

Wigshe has the BEST customer service I have ever come across when buying wigs. My customer service rep was patient and really walked me through each step of the human hair wig buying process. She took... See more

Rated 5 out of 5 stars

I have been wearing WigShe wigs for years now. They are not only super affordable, but look so natural that no one will know you are wearing a wig. I get compliments on my “hair” all the time. WigShe... See more

Rated 5 out of 5 stars

I am extremely happy with my purchase. The fit is perfect! The color is beautiful and I finally feel like a woman again!! Thank you so much!!

Rated 5 out of 5 stars

Such a beautiful experience with Wigshe, affordable human hair wigs, hair so soft like your own bio hair. Recommend Wigshe.

Rated 5 out of 5 stars

I would like to express my deepest gratitude for both your exceptional product and the outstanding service I received from Lenny on your customer support team. My hair journey has... See more

Rated 5 out of 5 stars

I love this wig and so does my granddaughter. It looks so natural and normal. It feels great to the touch. Thank you for making her life so much easier. Carla

Rated 5 out of 5 stars

This is the best wig they customized the color. I cut bangs in it. No one knows its a wig. So natural looking.

Rated 5 out of 5 stars

FIVE-STAR REVIEW FOR WIG SHE! I had an absolutely wonderful experience with Wig She from start to finish. Here’s why I’m giving them a five star review.: Outstanding customer service: o... See more

Rated 5 out of 5 stars

I’ve had a great experience with WigShe! My second order arrived just as beautiful as the first. My first order was Wig094 and my second was Wig022. Both times I received excellent customer service an... See more

Rated 1 out of 5 stars

Wrong color, cap much too small ( Can not wear it this small) quality is like broken pieces of straw after one shampoo and conditioning treatment with 2 added leave in conditioners. Looks like the lo... See more

Rated 1 out of 5 stars

I recently purchased a wig from Wigshe Hair site and unfortunately, I'm quite disappointed with the quality and color. While the product photos looked promising, what arrived was far from what I exp... See more

Rated 1 out of 5 stars

The wig I ordered was not the same color as shown in the picture. Has a very small cap so is too tight. I notified the company and they were not helpful. I went ahead and shampooed and conditioned i... See more

Rated 1 out of 5 stars

The company is charging me a restocking fee for an item I haven’t received and have already canceled way in advance. This is not how a reputable company with integrity operates. I would have gladly pa... See more

Rated 1 out of 5 stars

I received a wig that was not well made, short return hairs that stood up, odd short piece on the front, sent pictures went to and fro. They 100% did not want to allow return & would not give a ret... See more

Rated 1 out of 5 stars

This company sends different quality wigs to their influencers or advertising associates.The wigs we receive, as common customers, are not of the same qualty.The color of the wig they sent me was not... See more

Rated 1 out of 5 stars

This is my second review of WIGSHE.COM. I am continuing to have issues getting any results on my former complaints regarding the wig I ordered. This company does not care or intend to make sure you... See more

Rated 1 out of 5 stars

I would leave zero if possible. I purchased wig which I did not like and wanted to return. I contacted them immediately after opening wig box and sent pictures as required. They will not provide me wi... See more

Rated 1 out of 5 stars

I’m absolutely beside myself with the experience I’ve had with WigShe. I spent nearly $800 on a human hair wig and received a unit that was not only cut completely unevenly, but also not the corr... See more

Company replied

Rated 1 out of 5 stars

I ordered a blonde wig from WigShe last year, which was advertised as 100% human hair. From day one, the quality was questionable. The wig tangled horribly especially at the nape, which fluffed un... See more

Company replied

Rated 1 out of 5 stars

Terrible experience. The wig I received looked nothing like the photos online - the highlights were huge and streaky. And the return process was a nightmare: 10% restocking fee + trying to force me to... See more

Rated 2 out of 5 stars

I ordered from this company last year and loved my wig. I ordered the same with this year but the knots did not look bleached and were noticeable. Then the lace ripped on my third wear and they wanted... See more

Rated 1 out of 5 stars

Disappointing Experience with Wigshe Wig I ordered a wig from Wigshe with confidence, thanks to their PayPal payment option and their stated return policy. However, my experience has been... See more

Rated 1 out of 5 stars

HI there -- the hair piece is too red -- unlike the picture -- and I have written Wigshe several times -- without response -- I need to return the topper hair piece -- my order number is nowhere to be... See more

Rated 3 out of 5 stars

This will be a 2 part review. I rated it a 3 because if I had the choice, I would give them 2 different ratings- a negative 100 and a 5 star. Let me explain. The good will be before the bad.... See more

Rated 2 out of 5 stars

I’ve always wanted a wig from here. It took me a long time to afford one because it’s double the price that I normally buy wigs for. I am extremely disappointed tons of shedding and the knots do not l... See more


Company details

  1. Wig shop
  2. Hair product shop
  3. Hair replacement service

About WigShe

Written by the company

WigShe is a professional online hair shop offering luxurious 100% human hair wigs, human hair toppers, custom lace wigs and custom hair toppers. All of our hairpieces are great hair solutions for thinning crown women. Whether you're struggling with a condition that causes hair loss or you simply don't feel like yourself with your natural style, we understand what it's like to want to change the length, texture, or color of your hair. With our hair collection, we offer a safe, easy way to change or enhance your appearance that guarantees a natural, authentic look. SHOP HUMAN HAIR WIGS SHOP HAIR TOPPERS SUBMIT TICKET

Here to help you feel like YOU again!

Free shipping worldwide

Free shipping worldwide
We offer premium human hair wigs designed for real life. With a focus on quality materials, inclusive sizing, and personalized support, we help you find the perfect fit for comfort and confidence. Thousands trust Wigshe for versatile, high-quality wigs.

Contact info

4.1

Great

TrustScore 4 out of 5

129 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Misleading Product – Hair Is NOT 100% Human, Terrible Customer Service

I ordered a blonde wig from WigShe last year, which was advertised as 100% human hair. From day one, the quality was questionable. The wig tangled horribly especially at the nape, which fluffed uncontrollably- and had a synthetic texture that made it unwearable. I followed all care instructions and even gave it multiple conditioning treatments, but the hair behaved more like processed fibres or a cheap synthetic blend, not true human hair.

When I contacted WigShe, they denied any responsibility and tried to charge me $50 to “fix” it, even though the core issue was the quality of the hair itself not a styling error. They refused a refund or proper resolution, and the entire experience felt dismissive and exploitative.

To anyone considering buying from WigShe: save your money and sanity. There are better, more honest suppliers out there. I’ve since spoken to others with similar complaints, so I know I’m not alone. If this review helps even one person avoid the same mistake, it’s worth posting.

11 September 2024
Unprompted review
WigShe logo

Reply from WigShe

Dear Joss,

Thank you for sharing your experience—we genuinely appreciate your feedback and deeply regret that your order did not meet expectations. At WigShe, we strive for 100% transparency and customer satisfaction, and we’re truly sorry we fell short in your case.

We’re unable to locate your order in our system, but our support team is ready to assist you. Please email us at support@wigshe.com with your order number or details, and we’ll prioritize your case.

All our human hair undergoes professional authenticity verification.
Regarding your question about hair testing: Yes, we conduct rigorous quality checks on all human hair products, including burn tests and microscopic analysis to verify authenticity.
How to Identify Human Hair vs. Synthetic Hair
1. Basic Methods (No Tools Required)
Burn Test (Most Reliable)
Human Hair:
Smells like burning protein (similar to fingernails)
Burns slowly with orange flame
Leaves black, crumbly ash that disintegrates easily

Synthetic Hair:
Smells like melting plastic
Burns quickly with blue flame and black smoke
Forms hard, bead-like residue

2. Physical Characteristics
Human Hair:
Strands vary in thickness (natural cuticle scales)
Soft, natural shine with slight texture when rubbed

Synthetic Hair:
Perfectly uniform strands
Artificial shine (plastic look), extremely smooth

Your satisfaction is our priority—please reply to this email or contact us directly at support@wigshe.com so we can assist you personally.

Warmly,
Emma
Customer Experience Team
Wigshe

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY! THE WIG DOES NOT LOOK ANYTHING LIKE THE PICTURE! I RECEIVED A HORRIBLY COLORED WIG AND WAS SHORTENED BY 2”, which you pay $200 per each additional 2 inches. I ordered an 18” and received 16”. I had sent numerous emails and live chat with customer service persons that constantly argued with me and did not fully answer my questions and requests. I was also told that if I send the wig back to them and they don’t receive it they will not give me a credit back on my card. PLEASE PLEASE PLEASE USE ANOTHER COMPANY FOR WIGS AS THIS ONE IS HORRIBLE AND NOT HONEST!

7 April 2025
Unprompted review
WigShe logo

Reply from WigShe

Dear Shanda,

Thank you for taking the time to share your thoughts with us—we truly value your feedback and want to ensure you’re completely satisfied.

Regarding the hair length, we measure from the top crown to the ends (not including the nape) for consistency. We also reviewed the color photos you shared, and while our team confirms the wig matches the standard shade shown online, we understand lighting and personal expectations can sometimes create discrepancies. As a hairstylist, you have a keen eye for detail, so we’d be happy to discuss this further or explore solutions together.

Your satisfaction is our priority—please reply to this email or contact us directly at [customer service link/email] so we can assist you personally.

Warmly,
Emma
Customer Experience Team
Wigshe

Rated 5 out of 5 stars

Beautiful wig! I think the human hair wig I ordered is…

I think the human hair wig I ordered is beautiful. The hair is soft, the lace is nearly invisible and the cap fits comfortably. I ordered the copper blonde colour and it is a bit more red tones than I thought it would be but it is still a nice colour. Change doesn’t come east to me so it may take a bit to get used to😊

2 April 2025
Rated 2 out of 5 stars

Ordered the hat fall wig

Ordered the hat fall wig. This was supposed to be human hair. There is NO way it's real human hair! So disappointed and won't be buying from them again.

31 March 2025
Unprompted review
Rated 1 out of 5 stars

False advertising

*Edit: I have reached out to WigShe and they said they can't help me. The color and volume I received doesn't look like the picture and that's "normal". Lol! That's the definition of false advertising!

The wig I received looks embarrassing. Nothing like the picture nor it's the same color. I have alopecia and have been wearing wigs for 15 years and this has been the worst one so far. Don't fall for the false advertising. $500 wasted on wig I will never wear again.

16 March 2025
Unprompted review
WigShe logo

Reply from WigShe

Dear Rana,

Thank you for sharing your experience with us—we sincerely appreciate your feedback and want to help resolve this for you.

We’re unable to locate your order in our system, but our support team is ready to assist you. Please email us at support@wigshe.com with your order number or details, and we’ll prioritize your case.

To clarify, our styled photos are meant to inspire and demonstrate the wig’s potential, but we recommend light styling (like a quick steam or trim) to personalize it for your perfect look. Many customers find our Styling Guide or YouTube Tutorials helpful for blending and customization.

Your happiness matters to us—please reach out so we can make this right.

Warm regards,
Emma
Customer Experience Team
Wigshe

Rated 5 out of 5 stars

Great quality

This is a high quality, well designed wig. It is better than anything else I have ever ordered. The price is much lower than other name brands at this quality level. It took 38 days to arrive, which was about what the estimate was at the time. I have been wearing it for 3 months, 8 hours a day, and it is still looking beautiful. I will order more in the future from this company. I especially love that you can order it in different sizes, because I needed a small size, and it fits great.

14 March 2025
Rated 5 out of 5 stars

Feeling myself again.

I don’t have a lot of words to say except Wigshe helped me bring my confidence back. I went out for the first time today with no hat on. The wig felt so comfortable and fit so well I felt like my old self again. Thank you Wigshe.

23 January 2025
Rated 5 out of 5 stars

Definitely 5 stars

Definitely 5 stars! Every time I deal with Wigshe, I feel like I'm talking to someone who realy cares about outcome of our interactions. Wigshe is one of the best wig companies out there. Their service goes above and beyond what is usually sold.Emma is very helpful in helping me pick out a wig and is great ar explaining colors.

15 January 2025
Rated 5 out of 5 stars

I love purchasing from Wigshe

I love purchasing from Wigshe. You are getting great quality wigs at a reasonable price. It's the only place I've ordered from the trust. The customer service it top notch, they'll do anything they can help. Highly recommend them both on wigs and customer service.

15 January 2025
Rated 5 out of 5 stars

I love your wigs!

I love your wigs! I just purchased my second one and really didn’t need it yet due to my first wig being so fantastic. Thank you for making such a quality wig at such an affordable price.

17 January 2025
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I believe all their other reviews are paid reviews. They make it impossible to return any items even though I thoroughly read the return policy. They are claiming that if I don’t spend $50 to return through their mailing service that “it’ll get lost at customs and I won’t get my refund” this company is a SCAM. Do NOT but from them!!!!

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Shopping at Wigshe is a great…

Shopping at Wigshe is a great experience. Customer service is awesome and wigs purchased are just as described. It was well worth waiting for and I'm happy I waited. It is definitely a lovely wig.

14 January 2025
Rated 5 out of 5 stars

I came across this company while I was…

I came across this company while I was searching online for quality human hair wigs. The whole process from start to finish was A+++. I ha a question that was quickly answered in the chat. It came just as expected. This was my first purchase, but won't be my last.

12 January 2025

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