Wildash London Reviews 

372
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Hello, I made an online purchasee of sheepskin on Aug 3/2026. When I was checking out online, your web asked me another similar product. I thought it is the one I selected, but it was not, it was an... See more

Rated 5 out of 5 stars

Was looking for something to rejuvenate my year old sheepskins that adorn our dining table chairs. They get a lot of wear and was keen to refresh them. The Woolies Restorative Spray smells lovely and... See more

Rated 5 out of 5 stars

Another wonderful product from Wildash. We've had 2 fantastic Icelandic rugs from them. Ordered these 2 seat covers on special offer. They are very comfy. One has corner stitching though, so we have... See more

Rated 4 out of 5 stars

Beautiful long sheepskin chair pads. I'm absolutely over the moon with my products! Wonderful products and great value! Ordered Sunday and delivered Thursday. The only reason I didn't give 5 stars... See more

Company replied

Company details

  1. Sheepskin and Wool Products Supplier
  2. Fashion accessories shop
  3. Homewares Shop

Written by the company

Luxury, sustainable, design-led home accents and fashion accessories. Specialists in beautiful large sheepskin rug and fur throw production for beautiful homes. Quirky and delightful personalised products including the inimitable ruler height chart and...


Contact info

3.7

Average

TrustScore 3.5 out of 5

372 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(372)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One amazing business

The sheepskin I had was far superior to others I had . packaged beautifully too
They have great products at reasonable price's I was back ordering another on Christmas day

22 December 2022
Rated 4 out of 5 stars

No response from Wildash/UPDATED REVIEW

After quite a few weeks and after asking when I would receive my order, it was eventually delivered. I had been sent the wrong colour. I contacted them and was told I would be issued a returns label. That was 11th Dec. I have heard nothing since. I have emailed numerous times with no response. Especially as there’s lots of mention of “please reach out to us with any questions” etc Just very very poor. I ordered and paid for my order on 7th Nov. Still waiting to get it sorted. Thanks Wildash and please stop sending me “rate us” emails. I hate to put down small business that are trying hard, but not even responding to emails is not acceptable.
UPDATED REVIEW 11th Jan 2023.
After a bit of a mess to start Wildash got their act together and resolved the problem and turned it round. Am always happy to re-review if companies genuinely attempt to rectify a situation, which they most definitely did. Hopefully they will be a bit quicker of the mark in future with response for emails when things go wrong. However they attempted and then did sort this out so happy to re-rate and hence a re-review.
Thanks again

7 November 2022
Rated 2 out of 5 stars

Great proposition & products, non-existent post sales when things go wrong

Love the proposition, extremely responsive & customer centric in upgrading the wood used when the original selection was unavailable. Defect on delivery & despite multiple emails & calls they remain unresponsive. A real shame.

27 November 2022
Wildash London logo

Reply from Wildash London

Hello Damion - I am sorry to hear you have not had a response from our team. I have just followed up with you by email so we can get this issue resolved for you!

Rated 4 out of 5 stars

The rug was considerably smaller than…

The rug was considerably smaller than shown in picture on website. Quality is quite good. Delivery good.

10 December 2022
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Reply from Wildash London

Hello Vonbo - I am sorry to hear you were disappointed with the size of your sheepskin rug. We measure our sheepskins from top to bottom diagonally and our large sheepskins measure between 100cm-110cm in length. I will reach out by email to ensure you've got the correct size there. I am pleased you like the quality and service!

Rated 1 out of 5 stars

If I had read these reviews instead of…

If I had read these reviews instead of their gushing ‘cherry picked’ reviews on their website. I WOULD NEVER HAVE ORDERED FROM WILDASH LONDON. I CANNOT BELIEVE THEY HAVE THE AUDACITY TO ASK ME FOR FEEDBACK. THIS COMPANY HAS LIED ON NUMEROUS OCCASIONS AND 14 WEEKS ON I STILL HAVE NOT RECEIVED MY REFUND.

17 September 2022
Unprompted review
Rated 2 out of 5 stars

Communication!

Wildash need to learn to communicate. When ordered, delivery was supposed to be about a week. They didn't let me know that there would be quite a delay in despatching. However the items themselves are lovely - better late than never!

26 November 2022
Rated 5 out of 5 stars

Gorgeous!

Gorgeous!
Sumptuously furry throw for my guest bed, however I might just steal it back for myself!
Speedy delivery, nicely bagged for storage & so soft to the touch.
Thanks Wildash! Mrs W

7 December 2022
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Reply from Wildash London

Dear Mrs W - we are so pleased to hear you are happy with your order. If I were you I would probably steal it back, too... it's cold outside and your throw is so warm and cosy!

Wishing you a most fabulous and joyous Christmas season!

Rated 5 out of 5 stars

Floor cushion

Floor cushion really lovely and soft really pleased with it thks

7 November 2022
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Reply from Wildash London

So pleased you are happy with your order! I wish you a wonderful holiday season :)

Rated 1 out of 5 stars

Slow to deliver and slow to refund

I ordered a pet rug back in October. I understand there is disruption in royal mail but website stated at the time 3-5 days for delivery to myself. On 26th November I asked for a refund as I felt I had waited for long enough. I was told money would be refunded and it would take 3-5 banking days for refund to show in account. Now on day 7 and still NO refund. Maybe their rugs are super but the customer service certainly isn't

6 December 2022
Unprompted review
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Reply from Wildash London

I am so sorry about the delay you experienced with us in getting your order shipped to you. We have faced some unfortunate issues we hadn't expected due to the Royal Mail strikes which delayed our consignments. I have double checked your refund and it has indeed been processed through PayPal which was your original payment method. You may have to go into your PayPal account just to double check and possibly accept the refund. If you have any further issues please don't hesitate to get in touch!

Rated 1 out of 5 stars

Unbelievable

The service and customer care I have supposedly received from WILDASH as been worse than diabolical…what a dreadful company to have dealings with,I have received nothing but duff information,untruths andI am still waiting for my order to be full filled/refunded!! Don’t go near them!!

26 September 2022
Rated 1 out of 5 stars

7 weeks without delivery, no refund issued!

Ordered an item and did not receive for 7 weeks. Multiple emails sent, each giving different excuses as to why the goods had not been dispatched. Said they would provide a refund but did not. Now needing to raise dispute via my bank to recover the >£200 they owe me.

2 December 2022
Unprompted review
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Reply from Wildash London

Hello Matthew - first of all, I would like to sincerely apologise for the extended time you had to wait. Our made to order products do generally take 2-3 weeks to make and ship. We faced a few production delays in this case as well as issues with transport from our atelier in Europe into the UK (due to these frustrating strikes). I can assure you we strive to always deliver the highest quality product and within the delivery time. I am immensely sorry we couldn't meet this promise. We have provided a full refund back to the original payment method. I wish you a wonderful holiday season.

Rated 1 out of 5 stars

Item not received…

I placed an order in September costing £170 and still not received it. Shouldn’t even get a one star!!!!
Asked for refund and not received one!
What more can I say

3 December 2022
Rated 1 out of 5 stars

Order at your own risk

Do not recommend. Absolutely do not in any way recommend this online shop. Really poor on every level. Can’t comment on the goods themselves because they have never arrived despite requests for updates. Staff experts at fobbing customers off. You will get no further updates or info. No replies to emails and impossible to get through via phone. Don’t be fooled by the fancy website and promises made. A total waste of money. I will try to get a refund but don’t feel hopeful about that either. Wildash show themselves to be everything horrid about online shopping. Order at your own risk. Buyer beware.

24 November 2022
Unprompted review
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Reply from Wildash London

Hi Little Brambles - I am sorry to hear you have not received your order. If you could send us over your order number I will have this looked into immediately!

Rated 5 out of 5 stars

A very customer centred company that is…

A very customer centred company that is good to buy from.

23 November 2022
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Reply from Wildash London

Hello Richard - thanks so much for your feedback. We really appreciate hearing from happy customers. We work really very hard at providing our customers with a great service and I hope you continue to enjoy your order for many years to come!

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