I wrote an earlier review in which I praised the shoes but complained that I had been overcharged. Wild Earth immediately responded and advised me to contact Hayden, who sorted out the issue promptly... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Elderly active traveller. Previously had disastrous results buying shoes online. Googled "Best Women's Lightweight Waterproof Walking shoes"; as my current shoes started leaking in the rain on... See more
Company replied
Have ordered off Wild Earth a few times. Every time the products have arrived on time (Or even earlier than expected) & have been in good condition - one shipping box was a little beaten up but the... See more
Company replied
I had a great experience at Wild Earth Gold Coast and wanted to give a special shout-out to Jake. His product knowledge was outstanding and he genuinely took the time to understand what I actual... See more
Company replied
Company details
About Wild Earth
Written by the company
About us
HIKE | CAMP | CLIMB | TREK | TRAVEL
Your favourite brands.Our expert knowledge. Adventure is Here!
AUSTRALIAN OWNED. EXPERT OUTDOOR STAFF. FAST FREE SHIPPING*. EASY RETURNS. BEST BRANDS & PRICES. ADVENTURE GEAR SPECIALISTS.
Wild Earth is Australia’s outdoor store for people who truly crave adventure. With more than 130 leading outdoor brands from Australia and around the World, including; Sea to Summit, Osprey, Deuter, Tatonka, Marmot, Camelbak, Thermarest, Jetboil, Vango, Scarpa, Darche and Sahara, and many others, to ensure we provide you with a huge range of high quality, reliable products, at our special everyday low prices
Adventure is in our blood, so whether your planning your next big trip, adventure race, climbing route, or through hike, our staff have the real-world experience to help you choose the right gear.
And we are just as passionate about our customer service. Shop in-store, or online, and if you have a question about anything we do, please don’t hesitate to call us on 1800 841 847, or email us at service@wildearth.com.au We are here to help you plan your next big adventure.
Contact info
25 Central Drive, 4220, Gold Coast, Australia
- 1800 841 847
- service@wildearth.com.au
- www.wildearth.com.au
4.8
Excellent
19k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always fantastic experience shopping…
Always fantastic experience shopping online or in store @wildearth. Experienced and knowledgeable staff assist with any questions on product range and suitability.
15 February 2025
Reply from Wild Earth
Hi Ross, thank you so much for taking the time to share your experience with us!
We strive to provide our customers with exceptional service and a memorable experience, so it's great to know that we have met your expectations.
Happy Adventuring,
The Wild Earth Team
Reply from Wild Earth
Hi Elaine, thanks for the review.
Excellent stuff! We are glad your order was delivered quickly.
Kind regards,
The Wild Earth Team
Fast delivery & good followup on a…
Fast delivery & good followup on a query i made to them about shipping
20 February 2025
Reply from Wild Earth
Hi Terry, thanks for taking the time to review our service.
It's great to hear that the customer service team was able to resolve any queries you had.
Have a good day!
Kind regards,
The Wild Earth Team
Fabric so thin had to give vest away to…
Fabric so thin had to give vest away to the opp shop - hopeless
20 February 2025
Reply from Wild Earth
Hi Edward, thanks for your feedback.
I'm truly sorry to hear that the vest didn't meet your expectations due to the fabric's thinness. Your feedback is important to us, and we strive to ensure that our products meet the highest standards of quality.
We have passed this feedback onto the brand.
Kind regards,
The Wild Earth Team
Great service with a smile!
20 February 2025
Reply from Wild Earth
Hi Michael,
Thank you so much for your kind words! It's wonderful to hear that our team's cheerful service made a positive impact on your experience. We always aim to bring a smile to our customers' faces, and your feedback is truly encouraging.
Kind regards,
The Wild Earth Team
Hiking Umbrella
Wild Earth had the specific Hiking Umbrella the I needed and were able to fulfil my order straight away. They then shipped it, interstate to WA, the next day with it arriving within the week. Thank you for a very efficient service.
17 February 2025
Reply from Wild Earth
Hi There, thank you for your review!
We are thrilled to hear that you are satisfied with both our service and product.
Our team works hard to ensure that we deliver high-quality products and excellent customer service, so it is always great to hear when our efforts have paid off.
Happy Adventuring,
The Wild Earth Team
Pretty fast delivery
Fast delivery to our Gembrook, Victoria, post office. Great service.
20 February 2025
Reply from Wild Earth
Hey Trevor and Kim, thanks for sharing your thoughts with us!
Our ultimate goal is to get you out into nature and experiencing outdoor adventures as soon as possible, so we're stoked to hear that your order arrived so quickly!
Happy Adventuring,
The Wild Earth Team
Sales lady was a pleasure to deal with
Sales lady was a pleasure to deal with. Click and collect could be much more efficient
20 February 2025
Reply from Wild Earth
Hi Marcus,
Thank you for sharing your experience with us. It's lovely to hear that our sales lady was a pleasure to interact with. We truly value your feedback about the click and collect process and are committed to finding ways to make it more efficient in the future.
Kind regards,
The Wild Earth Team
i ordered wrong size and send back the…
i ordered wrong size and send back the item . but unfortunately i paid for the return shipment ..
20 February 2025
Reply from Wild Earth
Hi Nathaniel, thank you for sharing your experience with us.
We will pass this feedback on to our team so we can improve out services.
Kind regards,
The Wild Earth Team
Great product and delivered on-time
Great product and delivered on-time. Would recommend.
20 February 2025
Reply from Wild Earth
Hi Trent, thanks for the review!
I'm sure we will see you again in the near future.
Kind regards,
The Wild Earth Team
Reply from Wild Earth
Hi Michael, thanks a bunch for your kind words.
We're thrilled you had a seamless experience and I'm sure we will see you again in the near future!
Kind regards,
The Wild Earth Team
Prompt delivery- earlier than expected
Prompt delivery- earlier than expected. Great product.
19 February 2025
Reply from Wild Earth
Hey Astrid, thanks for sharing your thoughts with us!
Our ultimate goal is to get you out into nature and experiencing outdoor adventures as soon as possible, so we're stoked to hear that your order arrived so quickly!
Happy Adventuring,
The Wild Earth Team
Customer service in store is fantastic!
Customer service in store is fantastic. I've been a long term customer and in my 20+ visits never had a negative experience. Great sales that match and sometimes beat the sales of the brands they sell.
My only feedback for their online story is that sometimes their sales/clearance section is littered with items that are only a few dollars off retail.
19 February 2025
Reply from Wild Earth
Hi Jack, thank you for your review!
We are thrilled to hear that you are satisfied with both our service and product.
Our team works hard to ensure that we deliver high-quality products and excellent customer service, so it is always great to hear when our efforts have paid off. We certainly take all feedback on board.
Happy Adventuring,
The Wild Earth Team
Reply from Wild Earth
Hey VS, thanks for sharing your thoughts with us!
Our ultimate goal is to get you out into nature and experiencing outdoor adventures as soon as possible, so we're stoked to hear that your order arrived so quickly!
Happy Adventuring,
The Wild Earth Team
Reply from Wild Earth
Hi Tom, thanks for the review.
Excellent stuff! We are glad your order was delivered quickly.
Kind regards,
The Wild Earth Team
Reply from Wild Earth
Hi Natalie, thanks for the review.
We are glad the ordering process was quick and easy and that your parcel was delivered so fast!
Kind regards,
The Wild Earth Team
Reply from Wild Earth
Hi Abbi, thank you for your review!
We are thrilled to hear that you are satisfied with both our service and product.
Our team works hard to ensure that we deliver high-quality products and excellent customer service, so it is always great to hear when our efforts have paid off.
Happy Adventuring,
The Wild Earth Team
Fast, easy transaction - what's not to love?
Good website, easy to navigate and everything worked as expected. Product shipped quickly. Happy customer!
19 February 2025
Reply from Wild Earth
Hi Karen, thanks for the review.
We are glad the ordering process was quick and easy and that your parcel was delivered so fast!
Kind regards,
The Wild Earth Team
good price good gear quick delivery
19 February 2025
Reply from Wild Earth
Hi David, thanks for the review.
Excellent stuff! We are glad your order was delivered quickly.
Kind regards,
The Wild Earth Team
Reply from Wild Earth
Hi Steven, thanks for taking the time to review our service.
We are glad you were able to find the right products for your needs, and at an affordable price.
Have a great day!
Kind regards,
The Wild Earth Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.