William Davis Homes Reviews 

321
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional approach, making the home-buying process smooth and stress-free. Many people highlight the outstanding customer service, with team members being knowledgeable, supportive, and always willing to go above and beyond to assist with queries and guide them. Consumers appreciate the personalized and efficient support received, describing the overall service as excellent. However, some customers noted concerns regarding home quality, citing issues like badly fitted doors, large snagging lists, and poor workmanship, which led to problems such as mould or creaking floors. A few people also mentioned that promised green spaces on developments were not maintained as advertised, appearing with dead trees and weeds.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, knowledge,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of the... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers highly recommending the builder for... See more

Location

Customers consistently note ambiguous experiences with location, with many expressing excitement about moving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well done William Davis! From day one of going to the house, to consider buying the sales team was brilliant, especially Amanda at the Castle Donington site. She was so helpful, and when we dec... See more

Company replied

Rated 5 out of 5 stars

Yvette has been absolutely lovely throughout our entire journey of buying our first home. She is incredibly caring, supportive, and always willing to help, no matter how small the question. She took t... See more

Company replied

Rated 5 out of 5 stars

Buying a house with WD was a breeze with Debby. Right from enquiry, to the last few weeks before completion. Debby has been really helpful and was patient and supportive with making choices of finishe... See more

Company replied

Rated 5 out of 5 stars

After a setback with a failed chain on another property, we opted to move to a new, William Davis home (after visiting it many times!!). The staff were always polite, happy & helpful and greeted us... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

As one of the best-loved housing developers in the Midlands, William Davis have been building new homes for over 90 years. As a 5 star rated housebuilder for ten years running we put quality and craftsmanship at the heart of everything we do. With an excellent choice of two to five bedroom homes, all beautifully designed inside and out. Our aim is to bring you the best buying experience, the best home, and the best address.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

321 reviews

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4.6

All reviews

(321)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy

We recently purchased a house from William Davis Houlton and are very pleased with the quality they have maintained throughout. While there have been a few minor issues—common with new homes—they have been resolved promptly. A special mention goes to Bev, who has been incredibly friendly, responsive, and thorough in her explanations whenever we raised any concerns. She has made the process very comfortable. Overall, we give William Davis Houlton a five-star rating. We're happy homeowners!

1 July 2024
Unprompted review
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Reply from William Davis Homes

Good Morning Kalpana,

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we will pass your comments onto Bev and the team at Houlton.

Kind regards,
William Davis

Rated 4 out of 5 stars

Over all a very good builder

Over all a very good builder. Very few faults or complaints excellent houses. Very pleasant helpful workforce.

9 September 2024
Unprompted review
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Reply from William Davis Homes

Hi John,

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive.

Kind regards,
William Davis

Rated 5 out of 5 stars

Houlton - new build

Recently purchased a house from William Davis, Houlton. We had excellent support from Bev and June throughout the process and the delivery plan was met as promised. The build quality is excellent. I will definitely recommend William Davis to my friends.

9 September 2024
Unprompted review
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Reply from William Davis Homes

Good Morning Santhosh,

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we will pass your comments onto Bev, June and the wider team at Houlton.

Kind regards,
William Davis

Rated 5 out of 5 stars

This is my partner & I’s first home…

This is my partner & I’s first home together, and we couldn’t be happier!

We looked at many new build developers but William Davis was the best in terms of quality & features, hands down. The ‘standard’ package and all it included e.g turf / tap outside etc - when you compare this to others, you realise it’s a rarity.

Bev & June supported our journey from the very start. We had endless questions & they helped and provided support in all ways possible. We reserved our plot and watched it get built over a 6 month period, and Bev provided picture updates & kept us posted on key milestones. We are very appreciative for the help we received!

Another shout out goes to Chris & Colm - from our 1st ‘meet the builder’ to now, they have been amazing with their support. With our minor snagging list, they actioned this quickly & always communicate with such a friendly & professional manner. They are a credit to the William Davis business!

We’ve now been in our house for 1 month and we love it. The standard of finish is amazing and made the moving in process so bliss.

For us, buying a William Davis home just felt right & we’re so happy with our decision. We’d recommend W.D to everyone!

5 August 2024
Unprompted review
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Reply from William Davis Homes

Good Morning Amy,

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we will pass your comments to Bev, June, Chris and Colm at Houlton.

Kind regards,
William Davis

Rated 5 out of 5 stars

Kelly Lace Fields

I recently purchased a home at Lace Fields in Ruddington. My experience with Kelly has been absolutely lovely. It made the whole experience so easy for me. She was always on hand and really informative, spoke highly of William Davis and knows her stuff. In a weird way I was a bit disappointed when everything was complete, because that meant I wouldn’t need any further dealings with Kelly!

22 July 2024
Unprompted review
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Reply from William Davis Homes

Good Morning Brent,

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we will pass your comments to Kelly at Lace Fields.

Kind regards,
William Davis

Rated 5 out of 5 stars

Marie Clitheroe Princes Place Radcliffe On Trent

We moved into Princes Place Radcliffe On Trent on 22nd of August, just a few days ago, we first met Marie the William Davis sales negotiator late February early March this year, we could not of moved in without all the hard work Marie has done for us, negotiating between Estate Agents, Solicitors and Builders on site, Marie went above and beyond her duties to solve a fair few issues we ran into, a true outstanding asset to the company, just a few days ago our vehicle broke down not far from Princes Place, in a dangerous position, unbelievably Marie stopped as she was on her way to work picked me up with my frozen goods which were starting to defrost and took me home, leaving my husband to wait for a recovery truck, Marie could of carried on going and thought not my problem however its just one example of the kind of person Marie is, we are just one home out of the hundreds she has sold and we are aware she does this to all. Thank you Marie, just to say we are loving our new home so thank you on site builders to.

30 August 2024
Unprompted review
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Reply from William Davis Homes

Good Morning Mrs Sleigh,

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we will pass your comments to Marie and the team over at Prince's Place.

Kind regards,
William Davis

Rated 1 out of 5 stars

Atrocious

Atrocious. Failed to correctly handover land surrounding our home when they sold it years ago and so they remain responsible for it, but they refuse to undertake any maintenance of it. They are both rude and inconsistent when making contact with them about it. Would steer clear of purchasing property they have responsibility for, nor or in the past, or property close to anywhere they have built. Currently the issues will prevent us selling our home and they couldn’t care less.

1 September 2024
Unprompted review
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Reply from William Davis Homes

Dear Holly,

Thank you for taking the time to leave a review. We are aware of the issues that you highlight which relate to a development which was completed over 20 years ago. We are working with the land registry and local authority to investigate and resolve the situation.

Kind regards,

William Davis

Rated 5 out of 5 stars

Our new build experience

When we were looking to move , at first we didn't entertain a new build . However, as our circumstances changed we visited William Davis Buttercup Fields development in Shepshed where we met Nicola Hewitt in the sales office. We were shown around 2 properties in our price range and have to say were blown away by the standard and quality of the building, externally and internally. In addition the kitchen and bathrooms were incredible and something we never thought we would get in a 3 bed house when downsizing from 5 beds. Included were Smeg appliances , floor coverings, hive heating, an alarm and a lawn to front and rear and more .
Our opinion was changed so we looked at other new developments in the area , they were not up to the standards in the William Davis homes.
Nicola was brilliant in guiding us through the process from first meeting and continuing after completion as well. She did not pressurise us and had extensive knowledge and clearly experience about the homes and the William Davis brand . And Nicola is also very easy to talk to. The foreman Tom also has to be mentioned as nothing is too much trouble and he clearly likes to get things done . Also, champagne in the fridge on move in day and huge bouquet of flowers a few days later. All round amazing experience .

26 July 2024
Unprompted review
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Reply from William Davis Homes

Hi Adrian,

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we will pass your comments to Nicola and Tom at Buttercup Fields.

Kind regards,
William Davis

Rated 5 out of 5 stars

5* Home and Service

I don’t really know where to start; other than saying a HUGE thank you to Site Manager Paul, Sales Consultant, June and Customer Services, Vicki!

We reserved our forever home at Hastings Green last August. June was fantastic, in answering all of our questions, going through plans and assisting us in choosing our options and upgrades. Since moving in, in March of this year, when onsite, June has checked in with us, to check we are settled in. Not only does this show excellent customer service, but the fantastic, friendly people WD employ.

Since reserving the home, Paul the site manager at Hastings Green has been excellent. Nothing was ever too much trouble. He accommodated multiple visits to our new home to show us the different stages of work, but also, to measure up for furniture, blinds and curtains. After moving in we had a very minor snag list. The standard and quality handed over to us on completion day was excellent. With the minor snags which needed rectifying, Paul ensured these were completed within the space of a couple of weeks of moving in. I believe this could’ve been done sooner; however, due to my maternity leave due to commence, he agreed to a time suitable and convenient for us. Thank you Paul!

Finally; Vicki at customer services has been so accommodating. Due to having a baby within a month of moving in, there were a few tweaks required - again I must be clear, nothing major! Vicki is quick with replying to emails and ensures any works are carried out within the week of contacting her. The work people who she has arranged to resolve minor issues have also been super friendly and helpful.

Thank you so much again! We are beyond happy in our forever home and what could’ve been a ridiculously stressful time being pregnant throughout, was made as easy and stress free as possible. We honestly can’t thank everyone enough.

If you are considering buying a William Davis home, go for it! You will never look back.

5 August 2024
Unprompted review
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Reply from William Davis Homes

Hi Becky

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we will pass your comments to June, Paul and Vicki.

Kind regards,
William Davis

Rated 5 out of 5 stars

Marie Clitheroe Wm Davis Buulders

Massive thanks to the amazing Marie Clitheroe sales consultant at Prince’s Place for the professionalism shown when assisting us in purchasing our forever home. We would always be kept upto date on the progress of our new build and she would help with any queries we had. We could not thank you enough Marie.
Wm Davis builders build quality homes to a top specification and would highly recommend them.

1 July 2024
Unprompted review
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Reply from William Davis Homes

Hi Jackie,

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we will pass your comments to Marie at Prince's Place.

Kind regards,
William Davis

Rated 5 out of 5 stars

Kirby Muxloe Hastings Green

Recently moved into a dream William Davis house at Hastings Green, Kirby Muxloe. The house looks amazing, build quality is very high, and we have received first class support throughout the process from June Hall, site manager Paul and the HQ team. Very impressed with June's assistance and calm, professional handling of often complex issues, liaising with agents, lawyers and the builders, and steering us expertly towards our purchase. We couldn't be happier.

19 July 2024
Unprompted review
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Reply from William Davis Homes

Hi Camino,

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we will pass your comments to June, Paul and the customer care team.

Kind regards,
William Davis

Rated 5 out of 5 stars

Its a Pleasure

I recently purchased a home from William Davis and couldn’t be happier. The quality of the build is outstanding, with only minor snags that were quickly resolved. The sales and aftercare teams were professional, responsive, and made the entire process smooth. I highly recommend William Davis Homes for their excellent service and high-quality properties.
A special Thanks to Bev who is there from our first step of viewing to coming to home she is very friendly nature made the experince very smooth and hassle free and became more than a friend, even need to thank June for her quick response to after sales small problems . June is so welcoming and so friendly too. Thank you

31 July 2024
Unprompted review
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Reply from William Davis Homes

Hi Nistala,

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we will pass your comments to Bev, June and the team over at Houlton.

Kind regards,
William Davis

Rated 5 out of 5 stars

Great house, Great people

We recently had the pleasure of purchasing a new home from William Davis at Houlton, and the entire experience was nothing short of outstanding.

A special mention must go to Bev James, whose dedication and attention to detail made a world of difference for us. Bev went above and beyond to ensure that we were completely satisfied with our purchase. Bev’s efforts to make us feel valued and well-cared for did not go unnoticed, and we are incredibly grateful for her support throughout the process.

We also had a few interactions with June, who was equally friendly and helpful.

Overall, we are absolutely thrilled with our new home and couldn't be more satisfied with the exceptional service provided by William Davis. Thank you to Bev, June, and the entire William Davis team!

27 July 2024
Unprompted review
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Reply from William Davis Homes

Hi Balu,

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we will pass your comments to Bev, June and the wider team at Houlton.

Kind regards,
William Davis

Rated 5 out of 5 stars

Excellent customer service.

An excellent experience of buying my new home. Pam and Faye in the sales office were always happy to help and answered any questions I had. There were only a few snags and all of these were sorted promptly.

28 June 2024
Unprompted review
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Reply from William Davis Homes

Hi Charlotte,

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we will pass your comments to Pam and Faye at Regency Park.

Kind regards,
William Davis

Rated 5 out of 5 stars

Great experience through sale

Great experience through sale, move in and after care

10 July 2024
Unprompted review
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Reply from William Davis Homes

Hi Antony,

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we hope you enjoy your new William Davis home for years to come.

Kind regards,
William Davis

Rated 5 out of 5 stars

Five star servive

Our dealing with William Davis since purchasing a new home in Kirby Muxloe are truly outstanding
We originally dealt with June in the sales office she provided a highly professional service nothing to much trouble better than the 5 stars given having moved in we dealt with Vicky after sales manager again totally professional everything dealt with promptly and efficiently
I would recommend William Davis their build their staff and their support to anyone Thank you

22 July 2024
Unprompted review
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Reply from William Davis Homes

Hi Bernard,

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we will pass your comments to June, Vicki and the wider team.

Kind regards,
William Davis

Rated 5 out of 5 stars

Sue was really kind and helpful

16 July 2024
Unprompted review
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Reply from William Davis Homes

Hi Visha,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will pass your comments to Sue.

Kind regards,
William Davis

Rated 1 out of 5 stars

Poor After-sales Services

I have been well settled in my current abode, in Prince's Place since 30.6.2023. In order to prepare for home removal to UK, I have gone back to my home country last October 2023 hoping to be back in a month time. Unfortunately, my partner was, all of sudden, suffered from a stroke and was in critical condition. It is very fortune that she is recovering after having been hospitalised for more than 3 months in my home country. Accompanying her to go through the crisis, we have been exhausted in our everyday living in particular to seek for proper treatment and rehabilitation. As such, we only started making our house removal in March and returned to UK in April this year. When coming back, we found that the internal glass of a window had a crack across it. Over the period, we are still heavily engaged in the daily rehabilitation exercises and treatment. In-between time, I have twice sent email to Willism Davis for repair service but in vain as the customer service repeated told me that it was not in the snag list and direct me to get a quote from a window company. I am totally disappointed for such a well established company being so stuck to its rules than looking into the issue, that a crack was found after a period of five months there was no one in the house. Furthermore, I wish to raise that I was being entertained to have rectification work to my house in early period last year only when I submitted an inspection report from a third party professional company even though I have submitted the standardised template much earlier. Now, I have been so exhausted that I did not prepare the snag list for the initial six months for its follow-up, and so disappointed to get no help.

13 July 2024
Unprompted review
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Reply from William Davis Homes

Hi Eric,

Thank you for taking the time to leave a review. We're sorry to hear that you're unhappy with your experience. We have passed your comments onto the management team.

Kind regards,

William Davis

Rated 5 out of 5 stars

Simple

Simple, uncomplicated experience dealing with William Davis. Pleased with new house. Some minor snagging was quickly sorted out by friendly efficient tradesmen. Idea of information folder covering every aspect of the house, even new lawn care, is brilliant. Marie at Prince’s Place was so helpful with advice, liaison and communication making the whole process smooth and efficient.

31 May 2024
Unprompted review
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Reply from William Davis Homes

Hi Jo,

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we will pass your comments to Marie at Prince's Place.

Kind regards,
William Davis

Rated 5 out of 5 stars

Skylarks Chesterfield

This is the first time we have bought a new build home so a little unsure of what to expect regarding the quality and the whole process, however from the first time of meeting Stephanie, she gave us the reassurance straight away and confidence we were making the right decision. She was always available if we had any queries and chasing the completion of our new home with our solicitors.
Stephanie even came in on her day off on our completion date!
Thank you Stephanie for all your help and support.
Once in our new home, any minor snagging items were dealt with quickly by both Jimmy and Jim.
We have been in our home over 6 months now and if we had any issues, Customer Services ensured they were dealt with quickly and resolved.
I would strongly recommend buying a new home through William Davis. A great team all round!

3 July 2024
Unprompted review
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Reply from William Davis Homes

Thank you for taking the time to leave a review, we really appreciate it!

We are pleased to hear that your experience has been positive and we will pass your comments to Stephanie and the rest of the team at Skylarks.

Kind regards,

William Davis

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