It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I... See more
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Review summary
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Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to hel... See more
Company replied
Rich and Mark B delivered and set up my chair expertly. They were polite and personable and knew each persons role . It took them 20 mins from arriving to leaving. We received two phone calls con... See more
Company replied
The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... See more
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Company details
Written by the company
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Contact info
Mercury House, WR9 0QH, Droitwich, United Kingdom
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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"Now I can sleep easier" It was a great experience because my…
It was a great experience because my issue was resolved by Sarah she explained everything and she took steps to look into the query thoroughly. Sarah is very professional, patient and kind and now my issue is sorted.
18 June 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that Sarah was able to resolve your issue and provide such clear and thorough support. Taking the time to fully understand and address each query is very important to us.
It’s especially lovely to hear your kind words about her professionalism, patience, and kindness , we’ll be sure to pass this on.
Thank you for choosing Willowbrook, we truly appreciate your feedback.
Appalling company
WILLOWBROOK Mobility Direct
Appalling company
I purchased an adjustable bed from the company Nov 2024 however a few weeks later I was in bed when it collapsed ( I weigh 8 stone 7lbs)
Engineer called to repair bed however should have been replaced as 3 year warranty for the bed ! Engineer noticed one of the drawers was not fitted correctly so another visit from engineer to fix the drawer. I called the company today to inform them that the screws fitted to repair the drawer were too big and had wrapped the velour material over the last 14 months causing unsightly damage to the drawer
However i was told because I didn't report the damage when the drawer was fitted they would not resolve the problem! I am not a carpenter or a materials expert however i do know that friction damage does not show up immediately ! I am now left with a very unsightly drawer on a very expensive bed
DO NOT USE THIS COMPANY THIER GAURENTEE IS NOT WORTH THE PAPER ITS WRITTEN ON
They do not guarantee drawers that you pay extra for unless damage is reported immediately after the engineer had to come out to fix the drawer that had not been fitted correctly on delivery abd assembly of the bed
Following the above review i contacted customer services as advised by willowbrook I am happy to say the drawer is bieng replaced and the lady who dealt with the situation ( Charlotte) was helpful professional and efficient in solving the problem unlike the lady yesterday who i suggest has a refresher course in customer service
18 June 2026
Unprompted review
Reply from Willowbrook
Good Afternoon Ms Kenny,
Thank you for your review and we are sorry to hear that you are not happy with the look of your drawer. We are really keen to understand what happened so we can put this right for you. Please reach out to our customer service department who will be happy to discuss this further.
Kind Regards
Customer Services
delivery on time lawrence&steve very…
delivery on time lawrence&steve very helpfull and informative
17 June 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind review.
We’re delighted to hear that your delivery arrived on time and that Lawrence and Steve were so helpful and informative.
Providing a smooth, punctual, and well‑explained service is exactly what we aim for. We’ll be sure to pass on your kind words to them.
Thank you for choosing Willowbrook, we truly appreciate your feedback.
Konrad and Chris delivered and set up…
Konrad and Chris delivered and set up my mum's adjustable bed today, and took away her old one, they were very polite and professional, I would recommend them to anyone
17 June 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind review.
We’re delighted to hear that Konrad and Chris provided such a polite and professional service when delivering and setting up your mum’s adjustable bed, as well as taking away the old one.
It’s great to know they made the whole experience smooth and stress‑free, we’ll be sure to pass your lovely comments on to them.
Thank you for your recommendation and for choosing Willowbrook, we truly appreciate your support.
Cannot fault
Very pleasant experience from ordering my bed to delivery and set up
15 June 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely feedback.
We’re delighted to hear that you had such a pleasant experience from ordering your bed right through to delivery and set up. Making the whole journey smooth and stress‑free is exactly what we aim for.
Thank you for choosing Willowbrook, we truly appreciate your kind words and hope you enjoy many years of comfort with your new bed.
Friendly and Helpful
Friendly, helpful staff. I had everything explained and described by the specialist demonstrator. I was going to mention him as he was so helpful, but I see I'm not supposed to use names. I thought that, having a dog, I really should choose leather, but I don't like leather. So he suggested the Guardsman Protection Plan and I then had to decide which fabric. He again had helpful advice and this enabled me to narrow down my options to suit my personal colour preference and also tone in with my living room colour scheme. The two delivery men arrived twenty minutes before their estimated time and had my chair set up within about 10 minutes. I then sat down and was guided through all the functions on the remote control. I am most impressed by the entire process, from first contact to delivery, and would thoroughly recommend Willowbrook for riser recliner chairs. I bought their Hanbury Deluxe with fabric Northwood - Oatmeal.
16 June 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful and detailed feedback.
We’re delighted to hear that you found our team friendly and helpful throughout, and that the demonstration gave you a clear understanding of all your options. It’s great to know the advice you received helped you feel confident in choosing the right fabric to suit both your lifestyle and your home.
We’re especially pleased that the Guardsman Protection Plan gave you peace of mind and that you were supported in narrowing down your choices — it’s all about finding what works best for you.
It’s also fantastic to hear that our delivery team arrived promptly, set everything up quickly, and took the time to guide you through all the chair’s functions.
We’re so pleased that you’re impressed with the entire process and that you’re happy with your Hanbury Deluxe in Northwood Oatmeal, a beautiful choice.
Thank you for your recommendation and for choosing Willowbrook, it truly means a great deal to us.
Excellent product & service
The whole process from enquiring, home demonstration and installation was seamless.
Neil & Jibrell who installed the chair were friendly, cheerful and knowledgeable.
Excellent service, wonderful rise & recline chair
15 June 2026
Unprompted review
Reply from Willowbrook
We’re delighted to hear that the whole process — from your initial enquiry through to the home demonstration and installation — was seamless.
It’s great to know that Neil and Jibrell were friendly, cheerful, and knowledgeable while installing your chair, ensuring everything was just right for you.
We’re especially pleased that you’re so happy with your rise and recline chair, providing both excellent service and wonderful products is exactly what we aim for.
Thank you for choosing Willowbrook, we truly appreciate your kind words.
Lovely helpful guys
12 June 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind words!
We’re so pleased to hear our team were helpful and made a positive impression. We truly appreciate your feedback and are glad you had a good experience.
If there’s anything else we can assist you with, please don’t hesitate to get in touch!
Terrible
Terrible. I was not made aware that the bed would be sprayed with chemicals to which I am highly allergic to. Even when the awful smell wears off it will still have the chemical embedded, so I will never be able to use it. Ive had to move out of my bedroom and have wasted nearly £4K . I cannot return so I am left heavily out of pocket . Be very wary if you have any allergies.
Further to your reply. The awful smell has not worn off and I will never be able to use the bed.i need to get it moved asap. You now want to charge me £180 to move the bed which is outrageous.
I never received the cool topper as ordered and still not got it.
I am at my wits and. Absolutely awful Customer service.
Would not recommend.
12 June 2026
Unprompted review
Reply from Willowbrook
Hello,
Thank you for your review, we are sorry to hear that you are unhappy with the smell of the bed, but pleased to hear that this has now worn off. As with all new items there will be an element of a smell but this should not be of a concern and will soon disappear. We do not use harmful chemicals.
Thank you
Customer Services
Great company excellent service
Ian came to demonstrate a bed for us from Willowbrook, wow what a great service so informative for customers. The beds are made to a very high standard and they are a British company. The adjustable bed was amazing it will be so helpful to both of us and make getting in and out a breeze. Willowbrook have been so helpful and supporting thank you very much to Vicky and all at Willowbrook. We would highly recommend this wonderful company. Best wishes Mrs Round.
11 June 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful and detailed review, Mrs Round.
We’re delighted to hear that Ian provided such an informative and helpful demonstration, and that you were impressed with both the service and the quality of our beds.
It’s fantastic to know that the adjustable bed will make such a positive difference for you both, particularly when it comes to ease of use and comfort. That’s exactly what they’re designed for.
We’re also very pleased to hear your kind mention of Vicky and the wider team — your feedback means a great deal to all of us.
Thank you for your recommendation and for choosing Willowbrook. Best wishes to you both.
Very informative
Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to help us choose the right bed. We would definitely recommend this company.
11 June 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that Rob provided such an informative, helpful, and polite service, taking the time to show your parents all the available options and answer every question honestly.
It’s especially nice to know that his genuine, no‑pressure approach helped you feel confident in choosing the right bed, that’s exactly the experience we aim to provide.
Thank you for your recommendation and for choosing Willowbrook, we truly appreciate your kind words.
It was simon who visited and…
It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I am sure tjis will aid my mobility following a stroke. I would reccomend Simon as a salesman who was friendly, polite and professional. I havevpurchased a chair. I am sure this goingis going to be an amazing comfortable chair.
11 June 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful and detailed feedback.
We’re delighted to hear that Simon provided such a friendly, polite, and professional service, taking the time to demonstrate the rise and recliner chair and find the best possible option for you.
It’s fantastic to know how highly you rate the quality of the product, and we’re especially pleased to hear that you feel it will support your mobility following your stroke — that’s exactly what our chairs are designed to do.
Thank you for your recommendation, and for choosing Willowbrook. We hope your new chair brings you outstanding comfort and support for many years to come.
The ordering and delivery of my bed was…
The ordering and delivery of my bed was second to none thank you Neil and James for a very efficient delivery and job well done good instructions how to use my bed
10 June 2026
Unprompted review
Reply from Willowbrook
We’re delighted to hear that your ordering and delivery experience was second to none. It’s great to know that Neil and James provided such an efficient service and took the time to explain how to use your new bed clearly.
We’ll be sure to pass on your kind words to them, they’ll really appreciate it. Thank you for choosing Willowbrook, and we hope you enjoy many years of comfort with your new bed.
Sarah was absolutely amazing
Sarah was absolutely amazing! She spent an hour on the phone with me for my elderly nan to sort out an engineer for her chair and for a staff member who said she was new, I never would have guessed as she was so knowledgeable and helpful. Thank you, Sarah, for peace of mind and organising everything so perfectly.
10 June 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear about your experience with Sarah. Spending that extra time to ensure everything is arranged properly , especially for your elderly nan, is exactly the level of care we strive to provide.
It’s fantastic to know that Sarah showed such knowledge, professionalism, and genuine helpfulness. We’ll be sure to pass on your lovely comments, she’ll be thrilled to read them.
Thank you again for your kind words and for choosing Willowbrook.
At every stage of the purchase of my…
At every stage of the purchase of my adjustable, things went very smooth and efficiently. All staff that I dealt with were friendly and very helpful.
10 June 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that everything went smoothly and efficiently at every stage of your purchase. It’s great to know that all the team members you dealt with were friendly and helpful throughout the process.
Thank you for choosing Willowbrook, we truly appreciate your support and your lovely comments.
Gary demonstrated and explained the bed…
Gary demonstrated and explained the bed options to a very high standard. Would recommend him and Willowbrook highly
10 June 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that Gary demonstrated and explained the bed options to such a high standard. Taking the time to ensure everything is clear and tailored to each customer’s needs is something we pride ourselves on.
Thank you for your recommendation of both Gary and Willowbrook, we truly appreciate your kind words.
Absolutely brilliant
Absolutely brilliant. We were fully informed. Everything was first rate. Fully recommend Gary as the demonstrater..
Thankyou.
Lesley
10 June 2026
Unprompted review
Reply from Willowbrook
Thank you very much for your wonderful feedback, Lesley.
We’re delighted to hear that you found everything first rate and that you felt fully informed throughout the experience.
It’s especially great to know that Gary delivered such a brilliant demonstration, we’ll be sure to pass on your kind words to him.
Thank you for your recommendation and for choosing Willowbrook, we truly appreciate it.
Sales and actual delivery service (neil…
Sales and actual delivery service (neil and dean) were great. The only issue we had was getting the delivery organised.
5 June 2026
Unprompted review
Reply from Willowbrook
Thank you for your feedback.
We’re really pleased to hear that you were happy with both the sales experience and the delivery service from Neil and Dean — we’ll be sure to pass on your kind comments to them.
We’re sorry to hear that organising the delivery wasn’t as smooth as it should have been. We understand how important clear and timely communication is, and we’ll take your comments on board to help improve this part of the process.
Thank you again for choosing Willowbrook and for taking the time to share your experience — we truly appreciate it.
Not comfortable
Bought this chair as I have issues with my lumbar region and mobility. The chair took 6 weeks to arrive and it has to be the most uncomfortable chair I have ever sat on. The seat is very hard, the lumber support is more like thoracic and there is no support at all for the cervical spine. An engineer came out to replace the casters as the ones fitted where wrong. I mentioned the support issues and they reported that back and told me to contact Willowbrook and he would come back to take it away and give me a loan chair while that is being adjusted. Another engineer came out not realising he was to bring a loan chair so he left. The problem could not be fixed on site!! So still waiting to have a chair I can sit in. They are very quick to make the sale get your deposit then couldn't care less. Total waste of money £3860 a rip off and because it is bespoke I am stuck with it. Would not recommend.
4 June 2026
Unprompted review
Reply from Willowbrook
Hello Ms Jackson,
Thank you for your review, we are sorry to hear that you are unsatisfied with your purchase. We understand that it can be disappointing when something does not meet your expectations and we will ensure feedback is given to those that require it. Our priority is for you to have a chair that you are comfortable in and would ask you to reach out to our customer service department to see what options are available for you.
Kind Regards
Customer Services
Rob came to demonstrate an adjustable…
Rob came to demonstrate an adjustable bed and the service was fantastic
He took time to explain everything and made sure the bed met my needs
Would highly recommend and looking forward to a good nights rest
4 June 2026
Unprompted review
Reply from Willowbrook
Thank you for your fantastic review.
We’re delighted to hear that Rob provided such excellent service during your adjustable bed demonstration. Taking the time to explain everything clearly and ensure the bed meets your individual needs is exactly what we aim for.
It’s wonderful to know you’re feeling confident in your choice — and we hope you enjoy many comfortable and restful nights once your bed arrives.
Thank you for your recommendation and for choosing Willowbrook.
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