It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I... See more
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Review summary
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Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to hel... See more
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Rich and Mark B delivered and set up my chair expertly. They were polite and personable and knew each persons role . It took them 20 mins from arriving to leaving. We received two phone calls con... See more
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The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... See more
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Company details
Written by the company
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Contact info
Mercury House, WR9 0QH, Droitwich, United Kingdom
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4.6
Excellent
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Comunication and installation of our…
Comunication and installation of our bed was excellent. Very friendly and hard working guys who installed it and explained how the mechanics worked, went the extra mile making sure we were happy and explained the warranty in full detail.
11 May 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that the communication and installation of your bed were excellent. It’s great to know that our team were friendly, hardworking, and took the time to clearly explain how everything works.
Going the extra mile to ensure you’re happy and fully understand the mechanics and warranty is exactly the level of service we aim to provide. Your kind comments mean a lot to us, and we truly appreciate you choosing Willowbrook.
Happy they called to let me know within…
Happy they called to let me know within the hour for delivery. Very friendly and helpful with explaining how to use the chair. Disappointed the chair did not come with heat as expected, but they reassured me I would receive a phone call shortly to get it sorted. Kate
11 May 2026
Unprompted review
Reply from Willowbrook
Thank you for your feedback, Kate.
We’re pleased to hear that you appreciated the advance call ahead of delivery and that our team were friendly and helpful in explaining how to use your chair.
We’re sorry to learn that the chair did not arrive with the heat function as expected — we understand how disappointing that must have been. However, we’re glad the team were able to reassure you and arrange for this to be looked into promptly.
Please be assured that we’ll do everything we can to resolve this for you as quickly as possible. Thank you again for bringing this to our attention and for choosing Willowbrook.
Dean and Flynn delivered and assembled…
Dean and Flynn delivered and assembled my bed and then explained it's operation
24 April 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind review.
We’re delighted to hear that Dean and Flynn delivered and assembled your bed so smoothly and took the time to clearly explain how it operates. Making sure everything is set up correctly and easy to use is very important to us.
Thank you for choosing Willowbrook, we hope you enjoy your new bed and the comfort it brings.
Dean and Glynn arrived good and early…
Dean and Glynn arrived good and early and set our sofa up, explaining everything and made sure we were comfortable with everything
7 May 2026
Unprompted review
Reply from Willowbrook
We’re delighted to hear that Dean and Glynn arrived early, set up your sofa efficiently, and took the time to explain everything clearly. Making sure our customers feel comfortable and confident with their new furniture is very important to us.
Thank you for choosing Willowbrook, we hope you enjoy your sofa for many years to come.
Dean and Glynn delivered a fantastic…
Dean and Glynn delivered a fantastic service and were very efficient
6 May 2026
Unprompted review
Reply from Willowbrook
Thank you for your great feedback.
We’re delighted to hear that Dean and Glynn delivered such a fantastic and efficient service. Providing a smooth, professional experience is always our aim, and we’ll be sure to pass your kind words on to them.
Thank you for choosing Willowbrook, we really appreciate your review.
I brought a double electric adjustable…
I brought a double electric adjustable bed back in the summer if 2023 We had a 3 year warranty on the bed. The head part that raises the metal rod snapped, we had 2 guys came out to look at the bed and told us we broke it, this was just before the warranty runs out. I am disabled and I fall quite a lot, but that wasn't the case it just snapped. It was still under a warranty but they said that don't cover due to us breaking it lol. So they said for them to repair the broken part it will cost £600
So if I did fell on it due to my disability I will still have to pay £600. They say they care for there clients... Rubbish they throw the bed onto you and you get on with it. I find this so annoying especially them saying we broke it, yes of course they would more money for this robbing firm. So anyone thinking of buying a adjustable electric bed. I would stop and think first by my mistake. I am so annoyed of how we was treated. If your disabled and happened to fall back on the head rest and brake the metal bar, your pay for that, trust me. Anyone that's just brought a bed like mine, just be aware.I really hope that this will never happens to you. Good luck.
6 May 2026
Unprompted review
Reply from Willowbrook
Good Morning,
We are sorry to hear of the issues that have been experienced, we completed an independent inspection of the item and this external company confirmed that the defect was as a result of pressure being applied to the head section of the bed which then broke the action.
Our customers have our products for many years without any problems, we do understand when accidents happen it can be frustrating, we would love the opportunity to find a reasonable resolution.
We look forward to speaking with you further.
Kind Regards
Customer Services
Information on delivery was correct
Information on delivery was correct. Delivery guys made sure everything was working and I knew how to work it. They were very efficient and pleasant.
30 April 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback.
We’re pleased to hear that the delivery information was clear and accurate, and that our delivery team took the time to ensure everything was working properly and that you felt confident using it.
It’s great to know they were efficient, pleasant, and thorough , that’s exactly the service we aim to provide. Thank you for choosing Willowbrook, and we hope you enjoy your new furniture.
Excellent service
The representative who came with a demonstration. Model was very helpful. He measured the height I needed from the floor, the depth of the seat I needed. The height of the head rest. He gave me confidence in the chairs,
25 March 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind and thoughtful review.
We’re delighted to hear that the demonstration was so helpful and that the representative took the time to carefully measure everything to ensure the chair was perfectly suited to you.
Providing that level of personalisation and helping our customers feel confident and reassured in their choice is extremely important to us, so it’s wonderful to know this was your experience.
Thank you for choosing Willowbrook, and we really appreciate you taking the time to share your feedback.
I ordered a riser recliner chair and…
I ordered a riser recliner chair and settee we had a few issues with the chair ie not working when delivered but Paige in customer service was very understanding and she did her up most to solve the problem they sent two engineers out to fix it Martin and Neil which they sorted it straight away they was very polite and helpful nothing was too much trouble top men well done once it was sorted Paige phone to make sure everything went well she a lovely telephone manner very polite
1 May 2026
Unprompted review
Reply from Willowbrook
Thank you for taking the time to share your experience.
We’re sorry to hear that there were initial issues with your riser recliner chair on delivery, we understand how disappointing that must have been. However, we’re very pleased to know that Paige from our customer service team was understanding, responsive, and did her utmost to resolve the situation for you.
It’s great to hear that Martin and Neil were able to sort the problem straight away and that they were polite, helpful, and nothing was too much trouble for them. We’re very proud of their professionalism and dedication.
We’re also delighted to hear that Paige followed up afterwards to ensure everything had gone well — providing that level of care and communication is extremely important to us. We’ll be sure to pass on your lovely comments to all involved.
Thank you again for your patience and for choosing Willowbrook. We truly appreciate your feedback.
My chair was just delivered and I am very happy 😊
My chair was just delivered and Ian and Scott were very friendly and helpful. They installed my chair and showed me how everything works. My chair feels and
looks very comfortable and I am going to enjoy sitting in it and using it...
30 April 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review 😊
We’re delighted to hear that you’re very happy with your new chair and that Ian and Scott made such a positive impression. It’s great to know they were friendly, helpful, installed everything smoothly, and clearly explained how the chair works.
We’re also pleased to hear how comfortable your chair feels and looks, knowing you’re already looking forward to relaxing and enjoying it really means a lot to us.
Thank you for choosing Willowbrook, and we hope your chair continues to bring you comfort for many years to come.
Installation of new bed.
Arrived exactly on time and very polite, efficient and helpful. Removed old bed, vacuumed. Explained very clearly how the bed worked , need to turn mattress , batteries etc Ian and Scott very helpful.
30 April 2026
Unprompted review
Reply from Willowbrook
Thank you very much for your kind review.
We’re delighted to hear that the team arrived exactly on time and provided such a polite, efficient, and helpful service. Removing the old bed, leaving everything clean and tidy, and clearly explaining how the new bed works is all part of the experience we aim to deliver.
It’s lovely to know that Ian and Scott were so helpful throughout. We’ll be sure to pass on your kind comments to them.
Thank you for choosing Willowbrook — we hope you enjoy many years of comfort with your new bed.
Really easy and helpful company from…
Really easy and helpful company from booking to selling and finding out what we need to delivery
29 April 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely feedback.
We’re so pleased to hear that you found the whole process easy and helpful, from booking and selecting the right product through to delivery. Making everything clear and straightforward for our customers is very important to us.
Thank you for choosing Willowbrook, and we truly appreciate you taking the time to share your experience.
Very new bedhelpful friendly and no pressure…
Very helpful friendly and no pressure to buy
29 April 2026
Unprompted review
Reply from Willowbrook
We’re really pleased to hear that you found our team helpful and friendly, with no pressure to buy. Making customers feel comfortable and supported is very important to us.
Thank you for choosing Willowbrook, we truly appreciate your feedback.
Dean and Billy were excellent.
Dean and Billy were excellent.
Delivered and installed the chair, despite struggling with the awkward lift here, and explained how to use the controls.
Thankfully they took away a nasty, cheap, old armchair.
27 April 2026
Unprompted review
Reply from Willowbrook
Thank you for your great review.
We’re delighted to hear that Dean and Billy provided such excellent service when delivering and installing your chair. Even with an awkward lift, they clearly went the extra mile to get everything set up properly and to explain how to use the controls.
We’re also pleased we could remove the old armchair for you, making the whole process as easy and hassle‑free as possible is important to us. We’ll be sure to pass your kind comments on to Dean and Billy.
Thank you for choosing Willowbrook, and we hope you enjoy many years of comfort with your new chair.
Adjustable Bed Purchase
Since meeting Simon the salesperson who was most helpful the experience has got better with Paige in particular going the extra mile in several conversations in helping to endeavour to get our new bed to us before I have surgery in May. To date an excellent level of service and support . Dave
27 April 2026
Unprompted review
Reply from Willowbrook
Thank you very much for your kind and thoughtful review, Dave.
We’re delighted to hear that your experience has been so positive, starting with Simon’s helpful guidance and continuing with Paige’s dedication and care. Going the extra mile for our customers, especially when timing is so important, is something we take great pride in.
We’re really pleased that you’ve felt well supported throughout and that our team has been able to help work towards getting your new bed delivered ahead of your surgery in May. We truly wish you all the very best with your upcoming surgery and recovery.
Thank you again for choosing Willowbrook and for taking the time to share your experience, it means a great deal to us.
I have to say I was very impressed from…
I have to say I was very impressed from beginning to end.
The representative turned up on time, showed us the bed, went through the brochure and patiently answered all our questions.
We can't wait to see the end product. We like it so much for our son, we want one for us now.
Thank you 😊
24 April 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely feedback.
We’re really pleased to hear that you were impressed from start to finish and that the representative arrived on time, explained everything clearly, and patiently answered all of your questions. Making sure our customers feel informed and comfortable throughout the process is very important to us.
It’s wonderful to know how much you like the bed for your son — and even more so that it’s made you consider one for yourselves too! We hope you’re absolutely delighted with the finished product when it arrives.
Thank you again for choosing Willowbrook 😊
Simon Williams arrived today to…
Simon Williams arrived today to demonstrate an adjustable bed. It was extremely comfortable. Simon was very knowledgeable and extremely helpful, I felt very confident and happy with his presence … would highly recommend both Simon and the bed!
24 April 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful review.
We’re delighted to hear that Simon Williams provided such a helpful and knowledgeable demonstration of the adjustable bed, and that you found it extremely comfortable. Making our customers feel confident, relaxed, and well supported is very important to us, so it’s lovely to know you felt happy and at ease throughout the visit.
Thank you for your kind recommendation of both Simon and the bed — we’ll be sure to pass on your feedback, and we truly appreciate you choosing Willowbrook.
Excellent engineers for installation.
Excellent engineers, Lawrence & Steve, went above & beyond to call of duty to may sure the installation of the new bed was perfect. Thoroughly recommend them.
22 April 2026
Unprompted review
Reply from Willowbrook
Thank you for your excellent feedback.
We’re absolutely delighted to hear that Lawrence and Steve went above and beyond to ensure your new bed was installed perfectly. Their care, attention to detail, and commitment to doing the job properly are exactly what we strive for.
Thank you for your strong recommendation — we’ll be sure to pass your kind words on to Lawrence and Steve, who will be thrilled to hear them.
Excellent Service
Ocan & Glyn Arrived early to install my neighbours bed (she is in hospital) What a fantastic service.
polite, clean, tidy. Nothing was to much trouble for these two lovely guys.
Very impressed & will definitely use Willowbrook when I need a new bed. Oh! and the bed appears to be great too. Thank you. Mrs Carol Day. West Walton
5 April 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your lovely review, Mrs Day.
We’re delighted to hear that Ocan and Glyn provided such fantastic service when installing your neighbour’s bed, especially under the circumstances. Arriving early, being polite, clean, and tidy, and making sure nothing was too much trouble is exactly the level of care we aim to deliver.
It’s wonderful to know you were so impressed, and we’re pleased to hear the bed looks great too. Thank you for your kind words and recommendation — we’d be honoured to help you when the time comes for your own new bed.
My mam needed a chair
My mam needed a chair. I arranged the visit. The fella who came was very polite, friendly and had a lot of common sense. When discussing features of the chair in a more strategic manner, the fella was clear on what was needed and what was not. He clearly was not a salesman who was only interested in building his commission up. The delivery timetable given was 2-3 weeks, and that we were to receive a call before the delivery date to set up a time for the delivery and installation. No Issues. On delivery and installation, the fellas were polite, friendly and easy going. they were in the house no more that 20-mins. I Recommend using this company if you have a vulnerable person who needs comfort at home.
22 April 2026
Unprompted review
Reply from Willowbrook
Thank you for taking the time to share such a detailed and reassuring review.
We’re delighted to hear that your mam’s experience, from the initial visit through to delivery and installation, was handled with the care, honesty, and common sense you expected. Our advisers are there to listen and recommend what’s genuinely needed, never to pressure, so it’s especially encouraging to hear that this came across so clearly.
We’re also pleased that everything ran exactly as explained, from the delivery timeframe to the courteous and efficient installation on the day. Knowing the team treated you and your mam with respect and made the process straightforward really means a lot to us.
Thank you very much for your recommendation and for trusting Willowbrook to support someone vulnerable with comfort and dignity at home — it’s something we take great pride in.
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