It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I... See more
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Review summary
Created with AI, based on recent reviews
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Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to hel... See more
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Rich and Mark B delivered and set up my chair expertly. They were polite and personable and knew each persons role . It took them 20 mins from arriving to leaving. We received two phone calls con... See more
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The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... See more
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Company details
Written by the company
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Contact info
Mercury House, WR9 0QH, Droitwich, United Kingdom
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4.6
Excellent
2k reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Dean and Glyn were very pleasant and…
Dean and Glyn were very pleasant and friendly.They were efficient in the work they done. Will recommend them and the company to family and friends
20 April 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind review.
We’re delighted to hear that Dean and Glyn were pleasant, friendly, and efficient while carrying out the work. Providing a smooth and positive experience is always our goal.
Thank you for your recommendation — it really means a lot to us, and we truly appreciate you suggesting Willowbrook to your family and friends.
I very good service pleasant delivery
I very good service pleasant delivery
men explained everything drying the
bed out tonight
21 April 2026
Unprompted review
Reply from Willowbrook
Thank you for your review.
We’re pleased to hear you received very good service and that our delivery team were pleasant and took the time to explain everything clearly.
Thank you for choosing Willowbrook, and please don’t hesitate to get in touch if you need anything further.
This would have been a 5 star review if…
This would have been a 5 star review if I was only talking about the excellent delivery team of Dean and Glyn. They were respectful of my home and carefully explained how to use the product. The loss of a star relates to lack of clarity and communication on the actual delivery date. Despite this all staff at Willowbrook were friendly and helped me make my decision.
21 April 2026
Unprompted review
Reply from Willowbrook
Thank you for taking the time to share your honest feedback.
We’re delighted to hear that Dean and Glyn provided an excellent delivery experience, treated your home with respect, and clearly explained how to use your product. We’ll be sure to pass your kind words on to them, they’ll be grateful to hear it.
We’re sorry to learn that there was some lack of clarity around the delivery date, and we understand how important clear communication is. Please accept our apologies for this, and rest assured your comments have been noted so we can improve this part of the process going forward.
We’re pleased that, overall, you found our team friendly and supportive in helping you make your decision. Thank you again for choosing Willowbrook and for your valuable feedback.
Simon Williams provided me with an…
Simon Williams provided me with an excellent presentation of a riser recliner chair, I'm looking forward to it's delivery
20 April 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that Simon Williams provided you with such an excellent presentation of the riser recliner chair. Ensuring our customers feel informed and confident in their choice is very important to us.
We hope you’re really pleased once your chair is delivered and that it brings you lots of comfort. Thank you for choosing Willowbrook, we truly appreciate it.
Still waiting for one of the armchairs…
Still waiting for one of the armchairs to be put right as faulty
23 March 2026
Unprompted review
Reply from Willowbrook
Hello,
Thank you for your review, unfortunately we are unable to locate and order placed with ourselves due to limited information. We are really keen to put this right for you and would ask that you call us to have the issues addressed.
Kind Regards
Customer Services
Amazing quality and design of riser…
Amazing quality and design of riser chair.
I can now relaz so much more comfortably, with many settings i can adjust to suit, also has heat controls.The tabletop with light and magnetic strip is superb for holding phone, especially when i only have use of one hand at the moment, also has a built in charger. Also Very pleased with the grey leather that matches the rest of our furniture. Installer gave demonstration how to use.
What more can i say, it was not cheap,but you get what you pay for !! Thankyou.
25 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful and detailed feedback.
We’re absolutely delighted to hear how much you’re enjoying your riser chair and that it’s allowing you to relax far more comfortably. The adjustable settings, heat controls, and supportive design are all intended to enhance everyday comfort, so it’s great to know they’re making such a positive difference.
We’re especially pleased that the tabletop with light, magnetic strip, and built‑in charger is proving so useful — features like these are designed to offer extra independence and convenience, particularly when mobility is limited. It’s also lovely to hear that the grey leather fits perfectly with your existing furniture.
Thank you for mentioning the installer’s demonstration too — making sure everything is clearly explained is an important part of our service. As you say, quality and craftsmanship really do matter, and we’re very grateful for your understanding and kind words.
Thank you again for choosing Willowbrook — we hope your chair continues to bring you comfort for many years to come.
fantastic start to finish
from the first contact to delivery everything went smooth the two delivery drivers dean and stewart were very considerate of my property not one mark on the wallpaper paintwork or carpets both chair and bed workings explained and a couple of questions i had answered thanks again m cooke
17 April 2026
Unprompted review
Reply from Willowbrook
Thank you very much for your lovely review, Mr Cooke.
We’re delighted to hear that everything went smoothly from first contact right through to delivery. It’s great to know that Dean and Stewart were so considerate of your home and took real care to ensure everything was left perfect.
We’re also pleased they took the time to explain the workings of both the chair and the bed and answered your questions fully. Providing a careful, respectful, and informative service is exactly what we aim for.
Thank you again for choosing Willowbrook we truly appreciate your kind words.
HELPFUL & PROFESSIONAL SERVICE
27 March 2026
Unprompted review
Reply from Willowbrook
We’re delighted to hear that you received helpful and professional service. Providing a positive and supportive experience for our customers is always our priority.
Thank you for choosing Willowbrook, we truly appreciate your feedback.
On time with delivery Quick…
On time with delivery Quick installation from (martin) shown how to operate remote clearly left no mess thank you so much
17 April 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your kind review.
We’re delighted to hear that your delivery arrived on time and that Martin completed the installation quickly and efficiently. It’s great to know he clearly explained how to use the remote and left everything clean and tidy.
Thank you again for choosing Willowbrook — we really appreciate your feedback.
Highly recommended.
Due to difficulty in standing up from my old settee, I decided, in December, 2022, to purchase a rise and recliner settee from Willowbrook. Since purchasing this and finding it very comfortable I decided that I would get rid of a second non rise and recliner settee. Because I was extremely satisfied with my first purchase I decided to use Willowbrook again. I am pleased that I did. I feel that this new rise and recliner settee is even more comfortable than the first one. Although not completely identical I find the two settees to go well together. This said I can obviously highly recommended Willowbrook and, as required will continue to use this Company.
17 April 2026
Unprompted review
Reply from Willowbrook
Thank you very much for such a thoughtful and detailed review.
We’re delighted to hear that your original rise and recliner settee, purchased in December 2022, has made such a positive difference to your comfort, and that this led you to choose Willowbrook again.
It’s wonderful to know that you’re even more comfortable with your new rise and recliner settee and that, while not identical, both settees complement each other well. Your continued trust in Willowbrook truly means a great deal to us.
Thank you for your high recommendation and loyalty, we look forward to supporting you again whenever you need us.
Dean and Stuart were brilliant when…
Dean and Stuart were brilliant when they brought my chair yesterday. They were friendly, professional and explained everything clearly. I can't fault anything from start to finish and would recommend them.
15 April 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely review.
We’re delighted to hear that Dean and Stuart were so brilliant when delivering your chair. Being friendly, professional, and ensuring everything is clearly explained is exactly the service we aim to provide.
It’s great to know that the experience was faultless from start to finish, and we really appreciate your recommendation. We’ll be sure to pass your kind comments on to Dean and Stuart — they’ll be thrilled to hear them.
The How did we manage without it.
The chair has made a big improvement to life. Before we had it keeping the legs raised required a lot of effort. Legs are heavy! A certain amount of care is advisable when using the ‘control unit. Let it do one thing before asking it to do another. Be patient!
16 April 2026
Unprompted review
Reply from Willowbrook
Thank you for sharing your experience.
We’re delighted to hear that the chair has made such a significant improvement to your day‑to‑day life and has taken the effort out of keeping your legs raised, that’s exactly what it’s designed to do.
Thank you also for sharing your helpful comments about using the control unit. Taking things one step at a time and allowing the chair to complete each movement is great advice and can really enhance the experience.
We truly appreciate your feedback and are so pleased to know the chair is making things easier and more comfortable for you.
Phoned to have ‘squeaking’ issue looked…
Phoned to have ‘squeaking’ issue looked into. Told engineer appointment would be booked. No call back so I had to chase. Customer service called this morning coincidentally for follow up and didn’t know about above…overall quality of riser recliner very good however
16 April 2026
Unprompted review
Reply from Willowbrook
Thank you for taking the time to share your feedback.
We’re very sorry for the lack of follow‑up regarding the squeaking issue and that you had to chase this, that’s certainly not the level of communication we aim to provide, and we understand how frustrating this must have been.
Please accept our apologies that this wasn’t already logged when our customer service team called you. We’ll be reviewing this internally to ensure appointments and updates are handled more smoothly in future.
We’re pleased to hear that, overall, you’re happy with the quality of your riser recliner, and we remain committed to ensuring the issue is properly investigated and resolved for you.
Thank you again for your honesty, your feedback helps us improve, and we appreciate the opportunity to put things right.
The ladies on the phone were so helpful…
The ladies on the phone were so helpful and pleasant. But the chair , I’m not to happy about, the seat is so low, the motor sqeals when raising legs up and the padding in the top of backrest is at both ends is feeble, to be absolutely honest I’m not impressed at all, and the seat isn’t comfortable it’s quite hard to sit on. But the lady is going to send an engineer out to look at it.
16 April 2026
Unprompted review
Reply from Willowbrook
Thank you for taking the time to share your honest feedback.
We’re pleased to hear that our team on the phone were helpful and pleasant, and we truly appreciate you mentioning this.
We’re very sorry to learn that the chair has not met your expectations in terms of comfort and performance. That’s certainly not the experience we want for our customers, and we completely understand your disappointment regarding the seat height, firmness, padding, and the noise from the motor.
We’re glad that an engineer has already been arranged to visit and inspect the chair, as we’re committed to resolving these issues and ensuring the product is right for you. Your comfort and satisfaction are extremely important to us, and we’ll do everything we can to put things right.
Thank you again for your feedback, it really does help us improve, and we appreciate the opportunity to address your concerns.
My experience was with Jamie..
My experience was with Jamie... Shopping on my own as a woman was a little scary at first, and I felt a bit intimidated, worried I might be taken advantage of. Jamie's approach helped ease my fears, and I appreciated his patience. He also let me take the vehicle for 2 days to make sure it was the right fit for me. Thanks to Jamie's support, I went from feeling intimidated to feeling comfortable and confident in my purchase. He has also taken my calls post-buy to fix any of my concerns.
Thanks, Jamie!
14 March 2026
Unprompted review
Reply from Willowbrook
Thank you so much for sharing your experience.
We really appreciate your openness and are delighted to hear how Jamie helped put you at ease from the very beginning. We understand that shopping on your own can feel daunting, and it’s incredibly important to us that every customer feels comfortable, respected, and never pressured.
It’s wonderful to know that Jamie’s patient and supportive approach, including giving you time to make sure the vehicle was right for you, helped you feel confident in your decision. We’re also pleased to hear he’s continued to support you post‑purchase by addressing any concerns you’ve had.
Thank you again for your kind words and for choosing us. We’ll be sure to pass your feedback on to Jamie — he’ll be thrilled to hear it.
Tony
Tony turned up after contacting willow brook with a short text girl rang from their office he turned up very helpful and friendly,showed fabric samples and options ,we ended up buying a bed,great experience thank you
15 April 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely review.
We’re delighted to hear that after contacting Willowbrook, our office was able to arrange Tony’s visit so quickly. It’s great to know he was helpful and friendly, took the time to show fabric samples and explain the different options, and made the whole experience enjoyable.
We’re so pleased you found the right bed and that everything went so smoothly. Thank you for choosing Willowbrook, we truly appreciate your kind words.
Richard arrived on time and was very…
Richard arrived on time and was very helpful, explaining every detail. He made me feel comfortable and relaxed and was very knowledgeable.
15 April 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that Richard arrived on time and took the time to explain every detail clearly. Making our customers feel comfortable, relaxed, and well‑informed is exactly what we strive for, so it’s wonderful to know this was your experience.
Thank you for choosing Willowbrook , we’ll be sure to pass on your lovely comments to Richard.
Everything from demonstration to…
Everything from demonstration to delivery went extremely well. Product (chair and 2 seater sofa) of superb quality. I'm now a very happy bunny.
15 April 2026
Unprompted review
Reply from Willowbrook
We’re delighted to hear that everything from the demonstration through to delivery went so smoothly, and that you’re so pleased with the quality of your chair and 2‑seater sofa.
Knowing you’re a “very happy bunny” really puts a smile on our faces! Thank you for choosing Willowbrook, we hope you enjoy your new furniture for many years to come.
Excellent service
Our installers Martin & Ian arrived on time with my wife's chair. They unwrapped/assembled in an instant. They checked twice with my wife fitted the chair and adjusted it to suit. I paid them and they left, the whole operation only took about 40minitues.
I was very impressed with the service.
Andrew/Amanda
14 April 2026
Unprompted review
Reply from Willowbrook
Thank you very much for your kind and detailed feedback, Andrew & Amanda.
We’re delighted to hear that Martin and Ian arrived on time and were able to unwrap, assemble, and fit your wife’s chair so quickly and smoothly. Taking the time to check comfort and make the right adjustments is extremely important to us, so it’s great to know this was done to your satisfaction.
We’re also pleased that the whole process was efficient and hassle‑free from start to finish. Your kind words mean a great deal to our team, and we truly appreciate you choosing Willowbrook.
Very satisfied customers
Gary came to our home and demonstrated the bed which we were very impressed with. The order process was simple and Gary was a really nice guy. Matt and Ionut delivered and installed our new bed today. Very efficient, polite and friendly. Couldn’t wish for anything better.
14 April 2026
Unprompted review
Reply from Willowbrook
Thank you for your fantastic review.
We’re delighted to hear how impressed you were with the bed demonstration and that Gary made the experience so straightforward and enjoyable. It’s great to know the ordering process was simple and that you felt well looked after throughout.
We’re also pleased to hear that Matt and Ionut provided an efficient, polite, and friendly delivery and installation service. We’ll be sure to pass on your kind words to the whole team.
Thank you for choosing Willowbrook, we’re thrilled we could meet your expectations and hope you enjoy your new bed for many years to come.
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