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Wincanton Reviews 

1,298
•
TrustScore 4.5 out of 5

4.4

Logistics service
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Review summary

Created with AI, based on recent reviews

Looking at 278 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for excellent communication, appreciating timely updates and calls before arrival. The staff and delivery teams are frequently highlighted for being polite, friendly, and helpful, often going the extra mile and showing respect for property by carefully handling items and placing them in desired rooms. This contributes to an overall excellent and smooth service experience. However, some customers noted issues with the delivery process, including incomplete orders or refusal to deliver and assemble items as expected. A few also experienced problems with communication regarding delays or cancellations, and some found certain delivery personnel unhelpful or rude.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the politeness, helpfulness,... See more

Staff

Users describe positive interactions with staff, frequently highlighting their politeness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, great, and... See more

Product

Clients share ambiguous opinions on product, with some customers expressing satisfaction with the careful... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Their customer service towards us was exemplary. We were kept fully informed re delivery date and time etc. Plus were able to track them on actual day and delivery team also called us to advise when... See more

Rated 5 out of 5 stars

Couldn't have asked for more. Delivery team helpful, polite, friendly. Went the extra mile even in this intense heat. Nothing was too much trouble with delivering a large, heavy package. I wish al... See more

Rated 5 out of 5 stars

Really good Communication with customer services when I had a query, and was kept informed from start to finish. Delivery guys let me know a 2 hour window days before and on the day phoned to say how... See more

Rated 5 out of 5 stars

Today we had a delivery of nested coffee table which we ordered from DFS. The delivery team were very helpful and kept us up to date on the delivery time. We got updates from text messages too. I rece... See more

Company details

  1. Logistics service

Written by the company

Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country with colleagues working across more than 200 sites. We are great people delivering sustainable supply chain value.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(1,298)

253 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Terrific service.

Moving house we have had numerous deliveries. Wincanton were amazing especially the delivery guyCouldn’t do enough to make sure everything was ok and on such a hot day. Patient and courteous.
Highly recommend!

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid where possible

Three times I have had delivers from wincanton and each time they have massively disappointed. Booked time off work to stay in each time and agreed the date weeks in advance and each time they push back the proposed time. The first time they pushed it back till 9pm then the tracker stopped working and they never turned up, so I called the next day and they said they were unable to deliver (clearly!) and didnt even give me a call to tell me that they werent going to deliver. The same thing happened the two other times, but at least this time I learnt to call before 5pm to get an update and they said they wouldnt be delivering because their drivers have hit max hours. Again, I had to call them, not them calling me. Very bad service all round, avoid if possible!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing delivery!

This delivery was excellent, the delivery team first introduced themselves and greeted me, they made sure not to damage or bump into anything and handled the delivery with care and precision, I would definitely recommend to family and friends.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from this company. Had a bed delivered by them. They gave me a time slot on the day so I can plan my day accordingly. They also called me when they were an hour away and then 10 mins away. The delivery guys were very polite and very quick with the delivery.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Serive.

The company kept me updated on the delivery schedule and gave me a two hour window on the day for the actual delivery.
The delivery team phoned me 20 minutes prior to arriving and were very helpful and polite.

2 June 2026
Unprompted review

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