Wincanton Reviews 

Simply the best team I got yesterday

The delivery arrived on time.
The delivery men were efficient, helpful and careful.

We recently reached out as part of our business expansion and were pleased to be contacted by a representative (AH) from Wincanton’s Glasgow depot, who expressed interest in a potential partnership and arranged a meeting.

To attend, our representative travelled approximately 3.5 hours to the depot. Upon arrival, he was left waiting for over 20 minutes, only to be met briefly at reception and informed that there was “no space,” with the discussion taking place at the entrance rather than in a professional setting.

Despite this, the meeting itself was constructive and positive, with terms discussed and mutual interest indicated. However, following the meeting, there was no follow-up communication whatsoever — not even a basic courtesy email to confirm next steps or to decline.

We fully understand that not all meetings lead to business. However, professional courtesy and basic communication should be standard practice, especially when another party has invested significant time and cost to attend.

A simple follow-up to say “thank you, but we are not proceeding at this time” would have demonstrated respect. Unfortunately, the complete lack of communication reflects a disappointing and unprofessional approach.

Efficient, courteous and friendly service.

Ordered online, and apart from a small delay in obtaining the single bed, the service from Wincanton was first rate. We were kept informed and updated on the delivery every step of the way, The delivery team called to confirm the delivery time, they arrived when they said they would and were very respectful, professional, and friendly.
Excellent service all round.

Brilliant service, kept my items clean in terrible weather. Delivery men were polite doing a hard job in very cold and wet weather

Polite, efficient, timely and friendly.

Had a really bad experience with Wincanton. They attempted a delivery at half one and market it as failed while I didn't get any notifications from the driver and was at home waiting the WHOLE DAY (also had to take a day off work to wait at home for the delivery). Again, zero communiation from the driver. No emails, no text messages and no calls either. After reaching out to Wickes later that day I got the following reasoning: "the driver couldn't park near the apartment". Maybe the driver can resit the driving license exams to help with finding a parking spot next time. Or learn to use a mobile phone so that I can help. Either should work. I shop quite a lot weekly, but have never seen this level of incompetence.

UPDATE:
After reaching out to Wickes (e-retailer), a new delivery slot got booked with a note notifying the driver to call me before delivery. This time everything was as expected. This should be a standard procedure and customers shouldn't have to leave reviews to be treated properly.

The drivers today were so helpful polite and very friendly they were simply the best thank you

Excellent communication & delivery team were very polite & considerate

Every delivery should look like this. Reminder emails, delivery window and phone 30 minutes before - just perfect. Gentlemen very nice, polite. Thank you very much.

They were lovely lads. Professional, friendly & polite.

Honest about their delivery times. Kept me informed when on their way.
Respectful of my home when entering and very pleasant to talk to.
Delivered goods to a room of my choice without question.
Excellent.

Great guys, delivery went well,

Wincanton we’re delivering items on behalf of DFS. They were kind enough to keep/store our items for longer than we thought but they were very accommodating. When delivering their communications were excellent and so were the guys who delivered. I’d highly recommend them.

Kept upto date re delivery. Pleasant gentleman delivered heavy boxes into my room with care.

We used Wincanton not out of choice, but because this is the company Loaf use to fulfil furniture orders.

When the two delivery drivers arrived, they took a measurement of the house that was irrelevant and then told us flat out the sofa we'd bought wouldn't fit and that they wouldn't even try, and wouldn't wait while we tried ourselves.

We disputed their logic and tried to explain how we thought we could get it in (having measured the angles very carefully beforehand) but we were told no again, quite rudely.

Luckily we backed ourselves and asked them to leave the sofa with us. We then managed to get it round the corner with no difficulty whatsoever. This did however mean that we had to assemble it ourselves.

I have asked for a full refund from Loaf for the poor service.

Had a bed delivered today , delivery team were extremely professional and polite , well done guys .

Two lovely, polite and respectable lads came to deliver my table. They Called me in advance to let me know they were on their way. Then before they came in they offered to take their shoes off. Then they put my table where I wanted it.
It's lovely to have delivery guys who actually care. Thankyou x

Guys doing the delivery very polite thoughtful