Canadian Choice Windows & Doors Reviews 77

We had a very good experience when we recently updated our windows. Our salesperson Mila was most informative as to the technology/engineering in the product ( which was quite thoughtful ) and helped to guide our window choices in a way that was helpful without being directive. We are very happy with the look . We must also give a shout out to Jason and his crew who did yeoman work to install the windows - there was a lot of lifting of heavy objects and it all went very smoothly . We have no hesitation in recommending them to others who might be thinking about new windows

We had a terrible experience with the company and the sales person Tony. First the schedule a meeting and never showed up and when I call they said the meeting was for next week even though the had confirmed the meeting by email then on the day Tony came he came an hour earlier and when I started inquiring about the prices he was giving us versus the research I had done he became loud, agitated and disrespectful to the point that I had to ask him to leave. We will never do business with this company.

Hi, the windows are OK but service after sale..... No at all. The installation was made not the right, I toll the Window Rep, He came at home, He saw the installation but Never never came back to me.
The rep told me before I bought, I am here for you, Customer first...... Bla bla bla.

Thank you Canadian Choice Windows & door.

Thank you to Adana and Harley for coming out to Carman and installing our three basement windows. In about three hours, they had the windows installed, the inside moldings looking great, the outside sealed, and the area cleaner than when they had arrived. Professional, polite and efficient. Very happy with their work.

My basement window are a faulty installation (there word in an email) plus wrong size. It’s took forever for someone
to come look at them and now it’s taking even longer for them for fix there mistake. They’ve re measured the window twice (last time Dec 18) but never ordered window or know where the measurements are? When I contacted them today Feb 24 wanting to know how the order was and if we would install soon since it was warm they acted like it was my fault that they couldn’t reminder and had no idea what was going on. I didn’t put the window in wrong the first time and it shouldn’t be my responsibility to continually reach out to them to make sure things are getting done. Better communication and follow throw to correct there mistakes would be wonderful but unfortunately this company doesn’t seem to have that. Still awaiting to hear what there next place of action is. If you want stress this company for you.

So impressed with Derek, Orest and crew for my windows purchase and install in Nanton, Alberta. I am so happy with the service and overall installation. The guys worked hard to complete my eleven window transformation on my 120 year old home in one day! The attention to detail and time taken to listen to my concerns was very much appreciated. I also am grateful for the consideration of my home from laying protective coverings to cleaning up at the end of a very long day. Thankyou!

This company has taken over 10 months to properly install the French doors. The initial installation was set for July 31, 2024, but they never showed up. I received a call at the end of the day to check on my customer satisfaction, which never happened. It took them more than 2 months to come back and finally install the doors, which were placed incorrectly. The door wouldn't lock, and there is a draft coming through. Today (Nov 26), we were supposed to have someone "fix" the doors AGAIN, but they canceled last minute with no rescheduled date set.

Dealing with this company has been nothing but a nightmare. The company is so poorly run and managed that it should be closed down.

Please get your doors from someone else. They are not even that great for the $$$$ you need to pay, and the service is extremely poor. I can't wait to get the doors ready (maybe next year) so I don't have to deal with these people ever again. You will never get a good review from me.

We are very happy with our new windows. Great service. Installation was efficient and they cleaned up following install.
Happy to recommend to friends and family

Canadian Choice came in recommended by a neighbour who did most of their windows with the company. I called, and they showed at my doorstep the next day, ready to present, measure and quote. That same day, I knew the price, financing options, info about grants, etc… So I ended up replacing 5 windows in no time. I am very satisfied with the quality of the product and installation. I worked with Stan throughout the entire process and he was very responsive and helpful.

We recently replaced our front door and 4 windows with Canadian Choice. Tony was our sales rep and he was/is absolutely great. It is an absolute relief when you speak to a professional who is not afraid to make recommendations about style, installation and type of windows, because we sure didn’t know much. We compared Canadian Choice to 3 other companies from GTA, and even though they were not the cheapest, their presentation and products just stood out. At the end of the day, we decided that it is worth to pay 3-4% more, but sleep well at night knowing that our project is in the hands of professionals.

Excellent customer service and communications, had oblack windows installed

Adriano was very accommodating he came to our house, he explained the windows in detail and had great recommendations. I did not feel any pressure. He was very helpful setting up financing which we needed temporarily to get the windows ordered.
Lien came to take measurements, he was very polite and professional. The day of install Lien and his crew arrived and got the job done fast, but professional. They really know what they’re doing. I needed assistance with the French doors as they weren’t closing smoothly. I contacted Adriano and he had Lien out the next day who quickly solved the problem for me great guys amazing work I highly recommend

Ecellent service
We were very pleased with the initial estimate. The gentlemen we met for the in-home service had impeccable manners, work knowledge, excellent attention to detail, and incredible patience for questions and answers. We were so very impressed by Vitali and his co-worker. We will highly recommend these guys, their work is outstanding.

From my consultation with Sasha, the person who took the measurements, and the two gentlemen who were the installers, everyone was professional and respectful. The CC team went above my expectations, and I am totally satisfied. The attention to detail for the installation, and the cleanliness once the work was completed it was evident that they take pride in their work, and I will not hesitate to recommend the Canadian Choice team to anyone in need.

Superior and attentive service from George who guided me through the entire window purchase to the final successful installation stage. George was in regular contact with me until the job was completed. A big thanks to Kate for arranging a convenient installation date and to the actual installation crew who showed up on time and completed the work earlier than anticipated

Shane and Tyler were on time, very friendly, and very professional. Shane answered all of our questions and concerns. They did an excellent job installing our windows. We are very pleased from the estimate, to the measuring, and to the installation. Thank you Canadian Choice!

Shout out to the crew that installed most of our windows today. They were professional and courteous (Shane, Chris and Tyler were the installers). They ensured our furniture was covered prior to starting and also left the floors clean. I don't want to forget to thank Ivo, who was our sales person and he was very helpful with answering questions we had. Placed our order Feb. 2nd and had them installed March 12th. Would definitely use them again, which I still need to get a front door!

Our contact at Canadian Choice Windows and Doors, was extemely helpful in guiding us through the options for our new windows and doors. He is very knowledgeable, and answered all of our questions, comprehensively. Additionally, we had done some research on the company and consequently, we had no hesitation in moving forward and placing our order.

Ordered eight windows and front door to replace builder grade door. The product is excellent as promised. The installation was done with great attention to detail, by the installers of Vlad, Alex and Daniel great group of guys, all around top notch. Would highly recommend these 3 installers to work on your house . We will certainly do business with them again to replace replacing builder grade windows for our basement and bay windows, Excellent Canadian company !!!

"24years warranty expired in 24 hrs." Run away from this company if you can cancel the order with in 10days.I regret to inform you that my experience with Canadian Choice Windows has been nothing short of disappointing. After the installation of the windows, I discovered moisture accumulating on the windows, and much to my surprise, I was informed that this issue was not covered under warranty. Despite the obvious problems with the functionality of two of the windows, the customer service has been incredibly unhelpful. Each time I attempt to address these issues, I am met with excuses and a tendency to shift blame onto me.

I have repeatedly attempted to seek support from the customer service team, only to be met with a requirement to submit my complaints in writing via email. Verbal complaints seem to be disregarded entirely, which has made the process of addressing these issues needlessly difficult and time-consuming.

Furthermore, my suspicions regarding the installation of lower quality windows have been met with complete silence from the company. I have reached out to Canadian Choice Windows to request verification regarding the quality of two of the windows, and their failure to reply is both disappointing and concerning.

Additionally, their lack of willingness to conduct a post-installation inspection and their insistence that I wait 5-6 months for this process is not only inconvenient but also threatens to delay my government rebate. This unanticipated delay is completely unacceptable and reflects a lack of consideration for their customers' time and resources.

On top of these issues, during the installation, the installer negligently dropped tools, resulting in damage to my stair steps and wall. Despite bringing this to the attention of Canadian Choice Windows, I have been met with an astonishing lack of responsiveness and accountability.

Overall, my experience with Canadian Choice Windows has been marred by subpar quality, unhelpful customer service, and an unacceptable lack of accountability for damages caused during the installation process. I would caution anyone considering their services to think twice and carefully consider the potential consequences of engaging with this company.