I have been a member for about 15 years and understand the reason for the changes over the years. I still use it for gifting, but only larger gifts to meet the minimum shipping. I do find it a bit a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
website is easy to use -- except for the address book. If I have 300 recipients, and the name is Will -- I can't hit "W" or page down, and there isn't an alphabet A-Z by last name anywhere... I have t... See more
Company replied
Easy and fast order service. You have great communication regarding orders. Only issue is the inability to get help with updating an address. I tried to call Fedex to update an address but I was tol... See more
Company replied
I appreciated the reviews/ratings of the top wine connoisseurs. I would have given this 5-stars if: 1) there was more description of the wine itself, including the region, estate, and actual vintage t... See more
Company replied
Company details
Written by the company
We created Wine.com to revolutionize the way people like you discover, buy, and enjoy wine. Being wine enthusiasts ourselves, we’re extremely proud to bring you the world’s largest selection, paired with expert guidance and unmatched convenience. We’ve built winery relationships for decades to give you access to everything from big-name, critically acclaimed wines to small production, unique bottles from all over the globe -- every region, varietal, and price. With easy filter and sort, professional ratings, a robust recommendation engine, the deepest wine and winery content, a 5-star mobile app, and live chat wine experts, we help you find old favorites or discover new ones among thousands of choices. We handle your wine with great care before you even place your order, by doing our own warehousing and fulfillment. Delivery options are up to you: choose your delivery date; skip the delivery hassle and conveniently pick up your wine at one of thousands of Walgreens, FedEx Office and enjoy free shipping on every order $49+ when you join our StewardShip program. With Wine.com, shipping is on your schedule and at your convenience. Cheers to discovering the world of wine together, all it takes is an open mind and an empty glass.
Contact info
United States
- 800-592-5870
- cs@wine.com
- www.wine.com
4.4
Excellent
1K reviews
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tablas creek vineyard 2021 patelin…
Tablas creek vineyard 2021 patelin tablas is EXCELLENT. Delivery was quick and left at my apartment door. Very convenient for a senior citizen.
25 April 2026
Deceptive discounting
You guys are no longer honest about your wine discount codes. These days it seems that every time I apply a code for the discount, over 90% of the wines in my cart appear as ineligible for the discount. Either you change your cagey game to be totally up front, or I shall just buy all my wine from Costco whose pricing is completely transparent.
30 April 2026
Comprehensive wine descriptions and ratings
Comprehensive wine descriptions and ratings, easy to follow website, delivery options are good. Wine selection amazing!
2 May 2026
It was easy to order and I was kept up…
It was easy to order and I was kept up to date during the entire process. Would order again from you!
24 April 2026
I bought the case of wine as a gift
I bought the case of wine as a gift, and I made sure there were no bottles that would be shipped separately, however, I got an email today that a bottle shipped on it's own without the rest of the case. This was not what I had in mind when purchasing a case.
30 April 2026
They had what I ordered
They had what I ordered, they shipped it quickly, perfectly packaged. Perfect. Thank you.
23 April 2026
Not a big deal …Always informative and…
Not a big deal …Always informative and consistent with ease of ordering and vast selection to choose from .
21 April 2026
Reply from Wine.com
You just made our day—cheers! -The wine.com Team
It was easy to make my purchase on line!
16 April 2026
Reply from Wine.com
You just made our day—cheers! -The wine.com Team
The variety of wines are great and the…
The variety of wines are great and the prices are also good. Delivery is usually the next day. A big big plus!
17 April 2026
Reply from Wine.com
Grateful for your kind words and great taste! Cheers! -The wine.com Team
Advertised discounts inapplicable
For some unknown reason, certain wines were not eligible for the advertised discounts.
21 April 2026
Reply from Wine.com
Your feedback means a lot. Thanks for choosing us! Cheers! -The wine.com Team
It was easy to order
It was easy to order, delivery is always on time and wine is excellent! And I appreciate your discounts although they have declined in $amout!
19 April 2026
Reply from Wine.com
Your feedback means a lot. Thanks for choosing us! Cheers! -The wine.com Team
Well done wine.com
excellent company and process. Order delivered on time. If you deliver in the state of Massachusetts expect the delivery company to be required to insist for ID at a senior living center.
12 April 2026
Reply from Wine.com
So glad you enjoyed our wine—your support means the world! Cheers! -The wine.com Team
It's really easy to shop on wine.com
It's really easy to shop on wine.com and I have the annual membership. I like the wine labels for each bottle.
11 April 2026
Reply from Wine.com
Grateful for your kind words and great taste! Cheers! -The wine.com Team
quick and precise
quick and precise. Difficulty with FedEx (my friends were in their apartment when delivery "failed" twice but eventually the package was delivered.
11 April 2026
Reply from Wine.com
Your feedback means a lot. Thanks for choosing us! Cheers! -The wine.com Team
Promptly letting me know if delivery is…
Promptly letting me know if delivery is made or not made.
10 April 2026
Reply from Wine.com
Your feedback means a lot. Thanks for choosing us! Cheers! -The wine.com Team
I love seeing the ratings next t the wines.
The ease of ordering with all the needed information included for a quick, informed purchase.
16 April 2026
Reply from Wine.com
So glad you enjoyed our wine—your support means the world! Cheers! -The wine.com Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.