I have been a member for about 15 years and understand the reason for the changes over the years. I still use it for gifting, but only larger gifts to meet the minimum shipping. I do find it a bit a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
website is easy to use -- except for the address book. If I have 300 recipients, and the name is Will -- I can't hit "W" or page down, and there isn't an alphabet A-Z by last name anywhere... I have t... See more
Company replied
Easy and fast order service. You have great communication regarding orders. Only issue is the inability to get help with updating an address. I tried to call Fedex to update an address but I was tol... See more
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I appreciated the reviews/ratings of the top wine connoisseurs. I would have given this 5-stars if: 1) there was more description of the wine itself, including the region, estate, and actual vintage t... See more
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Company details
Written by the company
We created Wine.com to revolutionize the way people like you discover, buy, and enjoy wine. Being wine enthusiasts ourselves, we’re extremely proud to bring you the world’s largest selection, paired with expert guidance and unmatched convenience. We’ve built winery relationships for decades to give you access to everything from big-name, critically acclaimed wines to small production, unique bottles from all over the globe -- every region, varietal, and price. With easy filter and sort, professional ratings, a robust recommendation engine, the deepest wine and winery content, a 5-star mobile app, and live chat wine experts, we help you find old favorites or discover new ones among thousands of choices. We handle your wine with great care before you even place your order, by doing our own warehousing and fulfillment. Delivery options are up to you: choose your delivery date; skip the delivery hassle and conveniently pick up your wine at one of thousands of Walgreens, FedEx Office and enjoy free shipping on every order $49+ when you join our StewardShip program. With Wine.com, shipping is on your schedule and at your convenience. Cheers to discovering the world of wine together, all it takes is an open mind and an empty glass.
Contact info
United States
- 800-592-5870
- cs@wine.com
- www.wine.com
4.4
Excellent
1K reviews
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was easy to order and find the wines…
It was easy to order and find the wines I wanted. Also, it was helpful to see the wines I had previously ordered.
20 March 2026
Reply from Wine.com
Cheers! We appreciate your review and can't wait to share another bottle soon! -The wine.com Team
Had just the hard to find wine I wanted…
Had just the hard to find wine I wanted as well as other choices, and offered the option to delay delivery until the weather was suitable
18 March 2026
Reply from Wine.com
Cheers! We are so glad to hear you had a great experience! -The wine.com Team
Website was a bit of a pain
Website was a pain in a few different ways. I filled a cart, but it wouldn't let me check out because it said the shipping amounts didn't match, even though they were automatically filled in by the system and I could not change them. After support notified me that I needed to remove one of the bottles from my cart I went to re-try and the cart was now empty, so had to completely recreate it (from the list they kindly sent me). Tammie in support was very kind and helpful, but the site was a pain.
17 March 2026
Reply from Wine.com
We apologize for the inconvenience and appreciate your feedback. Our website should now be running smoothly again. -The wine.com Team
Selection is excellent...I really…
Selection is excellent...I really appreciate the description of the wine and the ratings...both help me decide...the photos are also helpful.
17 March 2026
Reply from Wine.com
Thank you for sharing your experience—glad we could raise your spirits! Cheers! -The wine.com Team
The shipping window was 10am-2pm and it…
The shipping window was 10am-2pm and it did not arrive in the time frame. Which I could understand if a message was sent to say it was running late. Waited almost all day for it. Disappointing.
9 March 2026
Reply from Wine.com
Thank you for your review! We appreciate you sharing your experience. Your wine was delivered at 2:48 PM—our apologies for the delay. FedEx delivery times are estimates, but we hope it arrived safely and that you’re enjoying it! -The wine.com Team
Did not like paying shipping charges
15 March 2026
Reply from Wine.com
Welcome to wine.com! We're honored to be part of your wine journey. Please check your email for information regarding our StewardShip program. Cheers and look forward to sharing another bottle soon! -The wine.com Team
had what i wanted and delivered quickly
7 March 2026
Reply from Wine.com
Cheers to that! Thanks for the kind words. -The wine.com Team
I like the selection of wines
I like the selection of wines. In the past there has generally been a discount code but not today. I have paid stewardship fees each year and ordered fairly regularly and don't recall not getting a little extra off the bill.
14 March 2026
great service and price
5 March 2026
Reply from Wine.com
Cheers to that! Thanks for the kind words. -The wine.com Team
Searching Options for a Gift
For a gift, I had a rough idea of what I wanted, the web site guided me to where I needed to be, gave me options I had not considered, and made it easy for me to make a decision.
12 March 2026
Reply from Wine.com
Cheers to that! Thanks for the kind words. -The wine.com Team
An unhappy repeat customer ??
this is the third time you have been out of stock on many of the popular sauvignon blancs from new zealand . when i reached out for answers i was repeatedly told " i don't know " i asked if you were going out of business ?
10 March 2026
Website is very easy to use
Website is very easy to use, reordering is simple, and no problems with delivery.
9 March 2026
Reply from Wine.com
Cheers to that! Thanks for the kind words. -The wine.com Team
Reply from Wine.com
Grateful for your review. Here's to more great sips ahead! -The wine.com Team
Confidence
I can always be sure that what I order is what I get, in a timely manner and in proper condition. This includes wine I send as gifts.
28 February 2026
Reply from Wine.com
Grateful for your review. Here's to more great sips ahead! -The wine.com Team
Good wine. Bojana.
The fast response to orders, safe packaging and delivery is great. Everything is very clean an fresh. The nice taste of the wines are delicious too!
Thank you very much, most appreciated.
5 March 2026
Reply from Wine.com
Cheers! We appreciate your support. -The wine.com Team
my favorite wine at a great price
4 March 2026
Reply from Wine.com
Cheers! We appreciate your support. -The wine.com Team
e-gift card
It would be nice if there was a way to send the gift cards directly to the recipient.
3 March 2026
helpful advice on wines
2 March 2026
Reply from Wine.com
Grateful for your review. Here's to more great sips ahead! -The wine.com Team
Good prices and even better range of…
Good prices and even better range of wines. Came on 5he day that the wine was supposed to. Long live Albert Boxler!
21 February 2026
Reply from Wine.com
Grateful for your review. Here's to more great sips ahead! -The wine.com Team
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