WinXDVDReviews 

410
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, finding them to be top-notch, feature-rich, and effective for various tasks like converting videos and backing up DVDs. Many people highlight the exceptional customer service, noting the team's responsiveness, helpfulness, and ability to resolve issues quickly and efficiently. However, some customers also noted dissatisfaction with certain products, describing them as poor or unstable, with issues like frequent crashes and failure to utilize advertised features. A few other people also felt that customer service was unhelpful or unresponsive, particularly regarding refund requests or specific technical problems, and some were unhappy about unexpected auto-renewal enrollments.

What people talk about most

Product

Customers had ambiguous experiences with the product, with many reviewers expressing satisfaction and... See more

Customer service

Consumers find customer service to be ambiguous, with many praising the support staff for being helpful,... See more

Response time

Reviewers consistently express satisfaction with the quick response times from customer service. Customers... See more

Quality

People report positive experiences with product quality, with many reviewers stating that the products are... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I took on the daunting project of getting my family videos onto CDs a few years back of course now before I got that project finished everything changed to MP4. I purchased the WinXDVD software and wa... See more

Rated 5 out of 5 stars

I have a collection of art DVDs that are not in the best condition so I wanted to back them up and put them on my media server. They are 99-title DVDs and I tried Handbrake and MakeMKV with no joy. Wi... See more

Rated 5 out of 5 stars

This is a fantastic product which is easy to use and works well. The reason for my review is that the company, Digiarty offer just brilliant, responsive support. I took out a new subscription because... See more

Rated 5 out of 5 stars

When I 1st started using Digiarty's various products (WinX AI and WinX DVD Ripper Platinum), I had serious doubts about their customer support... I couldn't have been more wrong or more pleased. Not o... See more


Company details

  1. Film rental store
  2. Hobby shop

Written by the company

WinX DVD ripper & HD video converter, devotes the best and easiest dvd to avi, dvd to mp4, and convert AVCHD M2TS MKV to AVI MP4 DVD.


Contact info

4.1

Great

TrustScore 4 out of 5

410 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(410)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Digiarty are setting the standard

Digiarty are the only company that respects the fact that the public in general own dvd players with usb slots and require their mpgs to be written in a standard that allows them to be played in any old or new dvd player usb slot.
720 x 576 25 frames a second 4/3 Pal is the standard

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Great Product!

I have been using WinXDVD for many years and it is an excellent product. Their customer support is excellent, too!

23 September 2023
Unprompted review
Rated 5 out of 5 stars

My old laptop was failing

My old laptop was failing, so I purchased a refurbished one, and I wanted to keep winxDVD. However I could not find my product key. Contacted winxDVD customer services, who not only gave me the correct key, they also provided detailed information with speedy replies.
Top notch company.

15 September 2023
Unprompted review
Rated 5 out of 5 stars

Mostly Impressed!

I am mostly impressed with the speed Customer Service responds, getting back to me within one day.
My experience with WinXDVD software is also top of the line. Absolutely recommended!

14 September 2023
Unprompted review
Rated 1 out of 5 stars

WARNING: Beware of Deceptive Practices and money SCAMS!!!

I feel compelled to share my shocking experience with winXDVD in the hope of preventing others from falling victim to their predatory tactics. My encounter with this company has been nothing short of a nightmare, and I want to ensure that potential customers are aware of the scam they are perpetrating.

In a gross violation of consumer rights, winXDVD recently deducted a substantial fee from my account under the guise of an auto-renewal, despite the fact that I have never utilized their services nor subscribed to any of their offerings nor received any notice of it!!! This incident serves as a clear demonstration of their complete disregard for ethical business practices.

I cannot emphasize enough how appalled I am by this company's actions. Engaging in such deceitful behavior not only betrays the trust of any customer but also reflects a complete lack of integrity on their part. To add insult to injury, their claim of an autorenewal being activated without my consent is an outright lie, further deepening the gravity of their fraudulent act.

I want to send a strong message to WinXDVD Your trap subscription model will not work, and it will inevitably lead to grave consequences for your reputation and financial standing. Such unethical practices will only result in a loss of trust from current and prospective customers alike.

I have not used their services, downloaded any content, nor benefited in any way from their platform. It is outrageous that they have the audacity to deduct funds from my account without providing any valid explanation or service in return. This is nothing short of a blatant and audacious scam.

I urge anyone considering doing business with winXDVD to proceed with extreme caution. Do not be fooled by their promises, as they are clearly more interested in exploiting their customers' trust than in delivering any real value. It is crucial that we all unite to expose such unscrupulous practices and prevent others from falling into this trap.

In conclusion, I encourage you to share this review with as many individuals as possible to safeguard them from the deceptive practices of winXDVD. Let us stand together and ensure that businesses like these are held accountable for their fraudulent acts.

8 August 2023
Unprompted review
Rated 5 out of 5 stars

I'm a newbie to ripping

I'm a newbie to ripping. Ricky of WinXDVD walked me patiently through the steps of ripping some training DVD's to MP4 format, saving me a lot of the time it would have taken me to read a manual. His advice was expert, fast, succinct and helpful. He could have done no more than to point me at the manual, which is what another ripping software provider did, but stuck with me through a number of questions.

3 August 2023
Unprompted review
Rated 5 out of 5 stars

I had to do a complete computer reset…

I had to do a complete computer reset and of course lost certain applications but I wasn't worried because everything was backed up to an external hard drive. When I reloaded my apps. by Digiarty (WinX) the license (which was several years old) wasn't accepted, so I got in touch with their Customer Service. Next day they sent me a new license in place of the old one. These guys stand by their word!

19 August 2023
Unprompted review
Rated 4 out of 5 stars

Auto-renewal

Purchased the product last year. Was good for what I needed it for. Didn't realize it was on auto-renewal, and didn't see the email they said they sent out 1 week prior. As soon as they charged my card, I contacted them, explained the problem, and asked for a refund (and I have turned off auto-renewal). After several emails, I did get the full refund. Just note that the product is on auto-renewal, so be sure to take it off auto-renewal if you won't need it in the future.

21 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and very satisfied with WinX MediaTrans

After not using WinX MediaTrans for a long time, I couldn't install it anymore because the license number was 'invalid'. This is because I had not deactivated the license after reinstalling the PC. Since it is a lifetime license, I contacted support in the evening and the next morning I received a message that the licenses were reactivated. What a fast and excellent service! In addition, WinX MediaTrans works great and is a good alternative for many functions that don't work well in iTunes. Highly recommended!

16 August 2023
Unprompted review
Rated 5 out of 5 stars

Great products and excellent support

Great products and excellent support. Bought the package from the Digiarty website and have been more than happy with its performance ever since. A minor glitch with a new computer was very quickly rectified by customer support. I would heartily recommend this companies software.

10 August 2023
Unprompted review
Rated 5 out of 5 stars

Used WINX with Nero

Used WINX with Nero. After copying to iso files in Windows 11 with WINX, was able to burn a dual layer DVD on an 8.5 blank disc in 36 minutes……..perfectly……..using only a couple of clicks…….after selecting slowest burn speed on Nero.

You have made a great product.

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Great Product!!!

Not only does this product deserve 5 stars but their customer service does. I foolishly purchased this product off eBay and of course, six years later, the seller I got it from doesn’t exist (one more life lesson to add to the list). My license key is no longer good because they were selling it illegally. When I contacted customer service about my license key they were so helpful and friendly. They helped me get a legit lifetime license and have worked with me, and I am SO impressed. This product is great and works beautifully, it’s worth the money. And kudos to their customer service!

11 August 2023
Unprompted review

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