Wishmaker Reviews 54

Do yourself a favour and save the time and hassle. If you win, they'll won't release the winnings and if you're lucky enough you might see your deposit back. They ask for all sorts of documents but always come up with excuses when you provide them.
Bank statement not accepted ?! Who's heard of that before ?! Picture with ID next to your face and a date written on a piece of paper - taking the Mickey. Anyway, provided that and the day after their customer services said is not valid ?! Argued with them and they came back saying the date is one day older ?! But they looked into it the day after ?! What on earth am I suppose to do, provide a live picture ?!

Unbelievable ID checks. Bad customer service. Blocked my account after withdrawal request then delayed payment until I threatened legal action.

Worst casino ever, if u win, you will get your account blocked

If you win on this site, they demand such unreasonable ID, that you will never get your money.

Avoid this scam casino. Will not pay out. Should get closed down.

I can honestly say I've never come across such poor customer service than I have with this casino. Deposited £50 and accepted the their welcome offer. Played through the offer per the terms and conditions, went to withdraw and they blocked my account. They have since made completely unreasonable demands for ID documents, which I have now sent 3 times.

Please avoid this casino and do not get drawn into their attractive welcome offer. They're nothing but a bunch of cowboys which withhold customers funds in order to earn interest on them. In addition to this I have a number of concerns about the level of documentation they request people provide to unlock their accounts.

I would rather lose the £50 than provide this rogue organisation with anymore ID documents.

AVOID AVOID AVOID

Wishmaker is the worst bookmaker ever! They basically take your money and hold it. They then annoy the hell out of you through ridiculous verification requests hoping you give up and leave your money with them. Disgraceful

Awful, been jumping through hoops to get my own money back, nothing is enough for them, 2 weeks now...

Stay away from this awful excuse for a company!
As with many others I have had nothing but trouble with my account being locked without notice after 2-3 days (losing 200 free spins of the bonus) and was emailed advising me to "login" (how can I when it's locked DOH!) and provide verification docs. I jumped through the hoops for a couple of weeks with nothing but rejections of my docs that had been accepted by all other casino's. Eventually made some threats on live chat and my £50 deposit appeared back in my bank. Account is still locked which is fine by me as I do not intend to ever go near this awful site again!!!

In my opinion they do this to inflate the company value and as someone else already stated keep your cash to collect interest for themselves, proper nasty scam.

Absolute cowboys. Don't try and withdraw any winnings from these guys, they'll make you jump through fire and more, asking for impossible documents while locking your account so you can't even get on to upload them. They ignore emails for weeks, and if you dare to threaten to report them to the Gambling Commission you might be lucky enough to have your deposit returned, minus your winnings, and your account permanently closed. Avoid like the plague.

Looks like I’m a bit late to the party on this one but another 1 star review can only be a good thing for the cause, absolute bunch of thieving, robbing, disingenuous criminals this lot. Do not sign up to them I am still going through what everyone else has said in their reviews there really is nothing else I can say to add to it please everyone get your friends to write a review on here too and spread the word far and wide wishmaker casino break the law and DO NOT care about the customer one little bit

STILL waiting for my account to be verified after nearly 3 weeks I’m absolutely at my wits end with it all it’s an absolute shambles I’ve never known anything like it in my life!!! I wonder has anyone actually managed to get their account verified by these scoundrels yet?

After reading all the reviews on here it leaves very little for me to say except avoid this company at all costs because they are only looking to rip you off, I’m not going to waste any more time than I already have with these morons

I haven't made many Trustpilot reviews but felt strongly enough this time to make the effot.

I signed up for them a few weeks ago and haven't had a good experience. I had a little more time on my hands than normal since I've been stuck at home. Saw a casino I hadn't heard of before and thought I would give it a try as there was a good sign up offer. I deposited my money and started playing, making use of the spins they gave me as part of my offer. Unfortunately after a couple of days they blocked my account and demanded an awful lot of identity documents - I have been asked before for documents to verify identity but nothing even close to what they were asking. The most shocking thing is that they told me to upload them to my account but I was blocked so I was unable to do so! I have never been treated like this by a company before - they have succeeded in putting me right off ever signing up to a company like them again. At least I won't be wasting my money on gambling during lockdown!

Signed up to this casino after hearing about their sign up offer, but my account was blocked before I could finish the offer. They then began asking me for loads of different ID documents, some of which are pretty impossible to comply with (paper bank statements, selfies that 'can't be mirrored' whatever that means!)) and going backwards and forwards refusing to reopen my account. In the end, I requested they close my account and refund my deposit, which they agreed to do only after I threatened to shop them to the gambling commission, but they have still refused to refund my deposit in full, deducting the £11 I lost on sign up even though I was unable to complete the sign up offer. So, despite claiming they can't verify my identity, they are still happy to withhold my money and let me gamble. Complete shambles. Just don't waste your time with these tin pot casinos.

Take your money and close your account while hiding behind KYC documents. Absolute crooks after 3 weeks of trying to get my own money back they are not replying to my emails

I have never ever in my life had such a terrible experience with an online bookmaker/casino. The sheer audacity of their staff, the complete and utter disorganisation of their core operation, the inability to get all their staff singing off the same hymn sheet and basically giving all their team the go ahead to talk to customers like a piece of rubbish, making customers wait DAYS ON END with no response to then only tell them that the verification documents they had sent were not valid for whatever made up reason they decide to throw at you at the time, continuously moving the goalposts making getting your hands on your money/winnings near impossible how the heck do they actually get away with this? Just filed my complaint with the U.K. gambling commission as they are breaking every rule in the book and need to be dealt with. So angry I am literally shaking right now writing this!!!!!!

Absolute disgrace of a company. Welcome offer(s) you'll be unable to obtain due to illegal KYC documents requests while blocking your account after these are asked for, shame on you.

This company really is something else and it appears I’m not alone in these opinions, they should never have been allowed to operate in the UK it makes me completely doubt the industry as a whole when things like this happen. Everyone has already said what I wanted to express in this review so all I can really say is the same as everyone else....AVOID THIS CASINO THEY ARE ONLY INTERESTED IN RIPPING PEOPLE OFF AND GIVING THEIR CUSTOMERS A TERRIBLE EXPERIENCE

Absolutely disgusting a company is allowed to set up and operate like this in the UK I’m fuming after being spoken to by Granita, one of their live chat assistants who told me “she had already explained to me 874366 times that my selfie ID photo wasn’t in date” which it was!!! I think it tells you everything you need to know when a company allows little jobsworths like this to work for them it’s a disgrace! Wishmaker should be taken down immediately because what they’re doing sets a dangerous precedent for other casinos to do the same thing. DO NOT SIGN UP TO THESE CON ARTISTS