Hugo Insurance Services Reviews 

37,293
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 10,031 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and easy setup process, noting that obtaining temporary insurance coverage is completely straightforward and convenient. Consumers also appreciate the affordable pricing options and the incredible flexibility to manage and make payments on a daily or weekly basis. Though some reviewers were not happy with unexpected price increases, pointing out that weekly rates jumped higher than expected after their initial setup. A few other people also felt that extra interest charges or higher costs made the short term policy much less appealing for their budget.

What people talk about most

Price

Consumers find price to be positive, highlighting affordable and reasonable rates compared to other options.... See more

User experience

Reviewers mention deep satisfaction regarding the user experience, highlighting an exceptionally fast and... See more

Service

Reviewers highlight positive aspects of service, frequently praising the fast, hassle-free online process and... See more

Payment

Customers consistently note positive experiences with payment, highlighting the convenience of flexible... See more

Value for money

Clients share positive opinions on value for money, highlighting affordable rates, fair quotes, and flexible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience! If you're needing fast insurance that you can pay a little amount daily these are your guys Hugo Insurance Services, apply online trust me you will not regret it!

Rated 5 out of 5 stars

It's an easy setup every single time I need insurance in a pinch or unexpectedly had a situation that kept me from get to an insurance agent. Plus, not having to pay as high of a cost. I do prefer t... See more

Rated 5 out of 5 stars

I am a licensed Insurance Agent and most of the time I am the person providing coverage to others. Comparing rates, reviewing companies and most of all the ease of securing insurance are just some of... See more

Rated 5 out of 5 stars

It’s the cheapest most affordable insurance I’ve had in a while just don’t know why it let me pay only sometimes


Company details

  1. Car and Motor Insurance Agency
  2. Insurance broker

About Hugo Insurance Services

Written by the company

Buy a few days, weeks, or a month at a time
Flexible payments can change to fit your budget.

Spend as you drive
Only spend one day of coverage at a time.

Extend coverage in a pinch
Can't reload your account right away? We'll keep you covered and give you a few extra days to pay.

Auto Reload at no extra cost
Automate and customize your reloads - so your account never hits empty.

Overdraft protection
Never owe a balance - cancel coverage when your account is empty, then refill at your pace.

Get a quote

FAQs

Contact Us


Contact info

  • 8605 Santa Monica Blvd PMB 32146, 90069, West Hollywood, United States

  • www.withhugo.com

4.8

Excellent

TrustScore 5 out of 5

37k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(37,293)

9,941 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Affordable

Cheap affordable when you need it or when times are hard and you weathering a storm until brighter days come

19 September 2026
Rated 2 out of 5 stars

Unsatisfied customer

It said it was $24.?? But then when it was time to pay the price jacked up to $48 a week. That is ridiculous. I paid for one week until I get paid. That is way to much $192 a month no thank you and I absolutely will not recommend this to anyone

18 September 2026
Hugo Insurance Services logo

Reply from Hugo Insurance Services

Hi Kimberley, thanks for reaching out - and sorry for the frustration around your rate.

Unfortunately, we don't set our prices (these come directly from your carrier), but hopefully our small payments feature can help break up your bill into smaller pieces so you can pay for it a little bit at a time.

If this isn't quite enough, we get it. If you'd like to explore other options, we can recommend insurify.com and compare.com as two great websites to shop and compare affordable policies. Just be sure to keep an eye out for large down payments and hidden fees.

Please feel free to tap on the Help icon in your member account should you have any more questions about your rate with us and want to chat with a member of our team. Drive safe!

Rated 5 out of 5 stars

Working with Steve was absolutely…

Working with Steve was absolutely amazing! Not only did he respond back to all of my emails pretty much immediately but it was also way past business hours at least from where I'm located!! They're definitely needs to be a lot more employees everywhere like Steve!

18 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look