Withlocals Reviews 1,783

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 397 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, engaging personalities, and ability to tailor experiences to individual preferences. The service provided is frequently highlighted as excellent, with many people appreciating the personalized approach and the opportunity to discover hidden gems and local insights. Reviewers often mention the convenience of the booking process and the quality of the products and locations visited. However, some customers also noted issues with communication and tour attendance. A few people experienced guides not showing up for booked tours, and others reported dissatisfaction with the company's follow-up regarding feedback for tours they did not attend.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, engaging personalities, and... See more

Location

Users describe positive interactions with location, highlighting guides' deep knowledge of cities like... See more

Service

Customers had positive experiences with service. Many reviewers praised the guides for being passionate,... See more

Product

Reviewers mention positive feedback about the product. Customers were impressed with the variety and quality... See more

Booking process

Consumers find the booking process to be a positive experience. Many reviewers highlight the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hajer was an excellent, friendly & knowledgeable guide. I’m so happy to have spent a wonderful day with her. Great communication prior to the pick up, lovely comfortable car & a relaxed vibe. I got to... See more

Rated 5 out of 5 stars

Giada was wonderful. She knew all the fun local spots, she blended history with cuisine and a truly unique view into Venice past and present through food. She accommodated our dietary restrictions and... See more

Rated 5 out of 5 stars

I had a tour from Saigon to Mekongdelta with Thien. An extraordinary experience because of the local experience, great food, lovely people and most of all because of the amazing Thien as a tourguide.... See more

Rated 5 out of 5 stars

This tour met and exceeded all our expectations. Ines is a great guide, well educated, strong personality and open to discuss any topic. We discovered indeed a lot of well know places but also some be... See more


Company details

  1. Sightseeing Tour Agency
  2. Cultural tours provider
  3. Travel agent
  4. Travel deals

Written by the company

Withlocals connects curious travelers with local hosts for private, personalized travel experiences around the world. Instead of generic tours, we focus on real connections. Think local food, hidden neighborhoods, cultural stories, and the kind of moments you only get when someone shows you their own city. Our platform brings together thousands of carefully selected local hosts, from chefs and historians to artists and everyday locals who know their city inside out. Each experience is hosted by a real person who designs it themselves, based on their passions and expertise. That means no scripts, no crowds, and no one-size-fits-all itineraries. We believe travel is at its best when it benefits everyone involved. Travelers get deeper, more meaningful experiences. Locals earn a fair income by sharing what they love. Cities benefit from tourism that is more balanced, personal, and respectful of local life. From private food tours and cultural walks to family-friendly activities and tailored day trips, Withlocals helps travelers explore destinations in a more authentic and responsible way. Our customer support team is always on hand, and we continuously improve the platform based on feedback from both travelers and hosts. Withlocals exists to make travel more human. Less sightseeing, more seeing people.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Best sightseeing & history tour in Saigon

We had a fantastic sightseeing tour with Thien, 4 hours private tour on foot through Ho Chi Minh City/Saigon. We saw many historical places and hidden gems, we would not ever had found ourselves. Thien gave us a great introduction to Vietnamese traditions and culture but especially deep insights about the history of the country. Thien is a great story teller. We highly recommend "Highlights & Hidden Gems of Ho Chi Minh City" with Thien ❤️😀. Best, Tine & Carsten

12 October 2025
Unprompted review
Rated 1 out of 5 stars

Guide canceled, no tour, no refund yet

We had 3 days in Istanbul and booked a food tour for our first day. Our guide canceled the morning of the tour, there was no replacement guide offered, and the company says it will return our money within 10 days. So we have no tour and are out $250 dollars. Will never trust WithLocals again

14 October 2025
Unprompted review
Withlocals logo

Reply from Withlocals

Hi Nancy,

Thank you for sharing what happened. I’m truly sorry for the inconvenience of having your tour canceled on such short notice.

To clarify, our refunds are typically processed within three working days, but depending on individual banking institutions, the funds may take longer to appear — which is why we communicate a slightly extended timeframe. That said, we want to make sure your refund is moving smoothly.

Could you please reach out to us at support@withlocals.com with your booking details? We’ll gladly look into the case and confirm the refund status for you. Additionally, we will be happy to look into ways to make this up to you!

Thank you again for your patience. We appreciate the chance to make this right.

Kind regards,
The Withlocals Team

Rated 5 out of 5 stars

Excellent Kickstart to Vienna

Sandie was friendly and genuinely generous with her Vienna insights and knowledge. She shared so much useful tip with us that helped to optimize our plan for our short Vienna stay and focus on the most relevant. She was also contactable after the tour to offer any assistance we may need. Sandie provided an excellent kickstart tour and more

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Munich tour with Vanessa

We had an absolutely wonderful experience exploring Munich with Vanessa! She’s not only incredibly knowledgeable about the city’s history, culture, and hidden gems, but she also has such a warm and engaging personality that made the whole tour feel personal and relaxed. What impressed us most was how effortlessly she adapted to our group, even though her preferred languages are English and Portuguese, she happily switched to German when we asked, making the experience even more special and authentic. Her enthusiasm for Munich is contagious, and she managed to bring the city’s stories to life in such a fun and memorable way. We learned so much, laughed a lot, and truly felt we were exploring the city with a friend. Highly recommended for anyone looking for a private, customized, and insightful tour of Munich. Thank you, Vanessa, for an unforgettable day!

11 October 2025
Unprompted review
Rated 5 out of 5 stars

You could not get a more enthusiastic

You could not get a more enthusiastic, informed, hard working host. Angelo Andre from 'Withlocals' was all that my wife and I hoped for in a host; polite, passionate, experienced and yes, very interesting. He never tired of answering our many questions; he is very well read and clearly loves all things historic, edible and walkable. A top host.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Way to Experience Palermo!

Our food tour was SO much fun! The food was delicious, but what made it special was hearing all the local stories and insights. Dario was fantastic — friendly, funny, and clearly passionate about Palermo. Come hungry — you’ll eat a lot and love every minute!”

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

We recently met Cesar for a private food-tasting tour in Valencia. As a professional chaf himself, he is extremely knowledgable about the specific preparation details of regional dishes. Perhaps best of all, he is a gentle, warm, and accomodating man... someone you would be fortunate to meet in any setting, not just in his capacity as a guide. Wonderful experience and strongly recommended.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful tasting tour in Paris

Gelsomina was a wonderful guide. She’s genuinely nice, her English is excellent, and her tasting stops introduced us to new and delicious foods, as well as the classic French baked goods and cheeses. It was a fun and easy way to pass a few hours in a very nice neighborhood. We highly recommend her! was a wonderful guide. She’s genuinely nice, her English is excellent, and her tasting stops introduced us to new and delicious foods, as well as the classic French baked goods and cheeses. It was a fun and easy way to pass a few hours in a very nice neighborhood. We highly recommend her!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

We were extremely impressed with Tini.

We were extremely impressed with Tini. She is so knowledgeable regarding all aspects of the monuments we visited. In addition she has an extremely pleasant personality allowing us to ask her questions on a wide rage of non-tourist related topics. She is a gem and thoroughly recommended.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Learning and Laughing with Lule

Lule was a phenomenal tour guide. He began in the Old Town, going through its history with a very light touch, I learned not only about history, but also ownership practices, the economic drivers of the city’s growth, Swedish character and cust soundoms, he even told me a few stories about Swesish American folkways and their Swedish origins. And while informing, he was funny and very cool. It was a great time and I learned a lot!

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Walking Tour with Bartek

We booked time with Bartek, who was wonderful. His knowledge about the Old Town and the Jewish Quarter in Kraków was very impressive. He was also very understanding about my Dad being hard of hearing and trying to make sure he could hear everything. We really enjoyed the experience and would recommended him to everyone!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Omar was an excellent guide

Omar was an excellent guide. He was knowledgeable, friendly and provided great content to our tour of the Duomo. A most enjoyable and informative tour. Highly recommend!

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Karmen has the energy and passion to…

Karmen has the energy and passion to bring the experience alive! She showed our group of 4 a history of Dubrovnik while mixing in the GOT filming locations ! Would recommend Karmen's brand of enthusiasm to anyone looking to enjoy 2 hours of life like you were there when the filming went on!
GOT alive!

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Custom Istanbul Tour With Abdullah

I’m so happy I booked my custom Istanbul tour with Abdullah. We had to reschedule once due to the protests for Palestine, but Abdullah made sure to give me enough notice and find another date and time that worked for both of us. His knowledge of history and story telling keeps you hooked, wanting to know more and more. I’ve never been much of a history buff, but I am now after meeting Abdullah! I can’t wait to do more research about some of the things he told me. We visited Topkapi Palace and Galata Tower, and he told me the history about Blue Mosque and Hagia Sophia, which I had visited on my own a few days ago. Abdullah and I walked everywhere, only taking one underground tram. He was kind enough to walk me to my Bosphorous dinner cruise meeting location so I wouldn’t get lost. A real gentleman Masha Allah. I highly recommend him to anyone who wants to visit the top sites in Istanbul and learn a little history along the way ❤️

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Razvan is an absolute master of this…

Razvan is an absolute master of this city and its history. His true gift is his ability to tie it all together! This is no “show and tell” tour. His knowledge is deep and he shares his knowledge and opinions. A five out of five star guide. Superb!

Bucharest 2025

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Walking tour Florence

We spent 3 hours walking at a leisurely pace through Florence to learn about both the history and culture of the city. Martina spoke excellent English and was extremely knowledgeable and enthusiastic.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Great personal tour with Carlos

A friend recommended using With Locals and I am so glad she did. We had a wonderful experience with Carlos. We did the Tram 28 tour to get an overview of several areas
We rode the tram up to an overlook are to look over the Alfalfa and out on the Tejas harbor area. Then we walked down and visited St Anthony's cathedral and other old church from time of the earthquake. We ended up in the Chiado and Baxia areas. We learned so much of the history of Portugal and Lisbon. We saw oldest bookstore of Lisbon and the large elevator. Carlos made sure that I got my taste of Ginginka and cod fish cakes. He recommended a nice quick lunch spot and made sure we knew several ways to get back to our hotel. Carlos is very personable and knowledgeable .I highly recommend selecting Carlos for a full 3 hour tour of Lisbon. We really knew our way around after the tour. Also be sure to check out the free Money Museum if you end up near Bank of Portugal. You will appreciate currency more after seeing this museum.

3 October 2025
Unprompted review

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