Withlocals Reviews 1,777

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 402 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, friendly demeanor, and ability to tailor experiences, making every interaction pleasant and informative. People frequently highlight the excellent service, noting the comfortable transportation, well-planned itineraries, and the discovery of hidden gems. Reviewers are particularly impressed with the booking process, describing it as easy and quick. The quality of the products and experiences offered, such as food tours and city explorations, is also highly commended, with many appreciating the authentic local insights and cultural context provided.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise guides for being... See more

Location

Reviewers highlight positive aspects of location. Customers consistently praise the insightful and immersive... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the personalized and... See more

Product

Customers had positive experiences with product offerings, highlighting the abundance and variety of local... See more

Booking process

Clients share positive opinions on the booking process. Many customers found the booking experience easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hajer was an excellent, friendly & knowledgeable guide. I’m so happy to have spent a wonderful day with her. Great communication prior to the pick up, lovely comfortable car & a relaxed vibe. I got to... See more

Rated 5 out of 5 stars

This was our first food tasting tour so wasn’t sure what to expect. We were very happy we made the decision. Clara was excellent in pointing us to the best places for traditional foods. She also provi... See more

Rated 5 out of 5 stars

Giada was wonderful. She knew all the fun local spots, she blended history with cuisine and a truly unique view into Venice past and present through food. She accommodated our dietary restrictions and... See more

Rated 5 out of 5 stars

We booked time with Bartek, who was wonderful. His knowledge about the Old Town and the Jewish Quarter in Kraków was very impressive. He was also very understanding about my Dad being hard of hearing... See more


Company details

  1. Sightseeing Tour Agency
  2. Cultural tours provider
  3. Travel agent
  4. Travel deals

Written by the company

Withlocals connects curious travelers with local hosts for private, personalized travel experiences around the world. Instead of generic tours, we focus on real connections. Think local food, hidden neighborhoods, cultural stories, and the kind of moments you only get when someone shows you their own city. Our platform brings together thousands of carefully selected local hosts, from chefs and historians to artists and everyday locals who know their city inside out. Each experience is hosted by a real person who designs it themselves, based on their passions and expertise. That means no scripts, no crowds, and no one-size-fits-all itineraries. We believe travel is at its best when it benefits everyone involved. Travelers get deeper, more meaningful experiences. Locals earn a fair income by sharing what they love. Cities benefit from tourism that is more balanced, personal, and respectful of local life. From private food tours and cultural walks to family-friendly activities and tailored day trips, Withlocals helps travelers explore destinations in a more authentic and responsible way. Our customer support team is always on hand, and we continuously improve the platform based on feedback from both travelers and hosts. Withlocals exists to make travel more human. Less sightseeing, more seeing people.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Incredibly Thoughtful Tour

Chris was incredible to work with. The minute I booked the tour he reached out to get information on our group and what we would be interested in. He even went so far as to reach out to our tour guide from the previous day to make sure he covered different topics. He was knowledgeable and entertaining and our group absolutely loved the tour. Could not recommend Chris as a tour guide enough. Thank you, Chris!

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Ryuki's Great Guide for Kyoto

We booked Ryuki for a full day tour for 4 people I. Kyoto. Ryuki provided clear and easy instructions to meet and was well on-time at the meeting place. He is personable, very easy to talk too, has a good sense of humour and took a real interest in our group, as did we with him, Over the Ryuki took us to multiple sites. While Kyoto is popular, even cramped, every time he had a way of focusing us on the history, scenery and associated stories that brought the sites to life, helping forget all the people. After the first several temples and shrines, he took us to a marvellous place for lunch in the Gion. Then we were off by train to the Thousand Arches. Again Ryushi directed us well to minimize the large crowds. On of our favourites for the day was the hike in the bamboo forest nearby the Shin-Osaka arches. The light was glorious. It also brought peace, calm and the sounds on nature. After the hike, he too us back to Keyoto Station so that he knew that we safely home. We would book Ryuki again.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Milan is more than just shopping!

We had a wonderful day with Francesca during our day tour of Milan. She took us to areas we never would have known to visit on our own and showed us that the city is so much more than fancy stores. Her passion for Milan was evident. I highly recommend seeing Milan with Francesca!

29 September 2025
Unprompted review
Rated 4 out of 5 stars

Hidden gems

Betty is a high-energy guide who knows soooo many things about Berlin. She took us to places we indeed could not have found on our own, including a wonderful art cooperative

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Great way to get to know Oaxaca, its culture and food quickly

rote:
We decided to organise this tour for our first evening in order to get to know the city and what it has to offer to make our stay more productive and enjoyable. Raquel was excellent, friendly and engaging. We learnt so much in our 3 hours and tasted some excellent local specialities including a Mescal tasting . Walking around the town Raquel was able to answer many of our questions and give us some great trips. The bonus was as we were doing our own trip in the surroundings with a hire car she was anle to recommend a great place for lunch en route and a wonderful homemade ice cream spot by the El Tule the widest tree in the world and possible the oldest ! Can’t thank Raquel enough.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Great three hour tour with Rosario

We were very fortunate to have chosen Rosario to guide us around the beautiful city of Funchal. She has an encyclopedic knowledge of the history and features of Funchal. Further, her English is excellent. We had a wonderful, in depth tour over three hours (just right) in Funchal. We highly recommend Rosario to visitors to Funchal!

21 October 2025
Unprompted review
Rated 5 out of 5 stars

A refreshingly different tour in Lisbon

We’ve been to Lisbon several times, but returned with first-time visiting friends and were looking forward something different from the usual check-the-box sights tours. Alphe’s tour was perfect - a downhill walk from Miradouro de São Pedro de Alcântara to Praca de Commercio with stops into churches, chapels, historic buildings and shops accompanied by an explanation of their history. We have used Withlocals on a couple of occasions and have found interesting tours.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

A real treat - walking food tour in Saigon


We spent a delightful 3 hours in Saigon sampling varied dishes selected by our knowledgeable guide Elise. Such a variety of flavours and styles of cooking. We cannot recommend this tour highly enough! Elise asked us for our favourite dish … we still cannot decide. But maybe for me the rice flour cake. Thanks for sharing your culture and food with us.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

My wife and I thoroughly enjoyed our…

My wife and I thoroughly enjoyed our walking tour of Amsterdam with Jan. Jan is very knowledgeable, the history he presented of the city, canals, and buildings was very interesting, he kept the tour upbeat with anecdotes and humor, and was always concerned about our well being. We highly recommend Jan!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Kanazawa great guide!

We really enjoyed and appreciated Selda's time with us seeing and learning about Kanazawa. Excellent English skills and deep knowledge of the area and history, customs and current trends. Very personable and open to sharing experiences. Great job customizing the tour for our interests. Also provided great tips for the time on our own the next few days. High recommend

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Guided Tour of Cadiz

Because of our schedule, my wife & I chose to do the tour on a Sunday evening which meant many of the restaurants opened a little later than normal. However, Blanca took this in her stride and gave us a tour of Cadiz, taking us to a number of excellent restaurants. She was extremely good company and we thoroughly enjoyed our evening with her.

5 October 2025
Unprompted review
Rated 5 out of 5 stars

A Don't-Miss Experience

One of the best experiences of our trip to Rome was truffle hunting with Federico and his dogs! Several things made this a real stand-out experience: 1)Federico is so engaging and so very fun. He provided fun and education! 2) After days of fabulous sightseeing in the city, it was refreshing to have a day in the countryside. 3) His dogs were so precious and fun - great for kids and adults! 4) the meal was great and 5) it was fabulous to engage over lunch with Federico and his father. His father is kind and smart and just overall delightful! DONT MISS THIS if you are looking for a unique, fun experience!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Best sightseeing & history tour in Saigon

We had a fantastic sightseeing tour with Thien, 4 hours private tour on foot through Ho Chi Minh City/Saigon. We saw many historical places and hidden gems, we would not ever had found ourselves. Thien gave us a great introduction to Vietnamese traditions and culture but especially deep insights about the history of the country. Thien is a great story teller. We highly recommend "Highlights & Hidden Gems of Ho Chi Minh City" with Thien ❤️😀. Best, Tine & Carsten

12 October 2025
Unprompted review
Rated 1 out of 5 stars

Guide canceled, no tour, no refund yet

We had 3 days in Istanbul and booked a food tour for our first day. Our guide canceled the morning of the tour, there was no replacement guide offered, and the company says it will return our money within 10 days. So we have no tour and are out $250 dollars. Will never trust WithLocals again

14 October 2025
Unprompted review
Withlocals logo

Reply from Withlocals

Hi Nancy,

Thank you for sharing what happened. I’m truly sorry for the inconvenience of having your tour canceled on such short notice.

To clarify, our refunds are typically processed within three working days, but depending on individual banking institutions, the funds may take longer to appear — which is why we communicate a slightly extended timeframe. That said, we want to make sure your refund is moving smoothly.

Could you please reach out to us at support@withlocals.com with your booking details? We’ll gladly look into the case and confirm the refund status for you. Additionally, we will be happy to look into ways to make this up to you!

Thank you again for your patience. We appreciate the chance to make this right.

Kind regards,
The Withlocals Team

Rated 5 out of 5 stars

Excellent Kickstart to Vienna

Sandie was friendly and genuinely generous with her Vienna insights and knowledge. She shared so much useful tip with us that helped to optimize our plan for our short Vienna stay and focus on the most relevant. She was also contactable after the tour to offer any assistance we may need. Sandie provided an excellent kickstart tour and more

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Munich tour with Vanessa

We had an absolutely wonderful experience exploring Munich with Vanessa! She’s not only incredibly knowledgeable about the city’s history, culture, and hidden gems, but she also has such a warm and engaging personality that made the whole tour feel personal and relaxed. What impressed us most was how effortlessly she adapted to our group, even though her preferred languages are English and Portuguese, she happily switched to German when we asked, making the experience even more special and authentic. Her enthusiasm for Munich is contagious, and she managed to bring the city’s stories to life in such a fun and memorable way. We learned so much, laughed a lot, and truly felt we were exploring the city with a friend. Highly recommended for anyone looking for a private, customized, and insightful tour of Munich. Thank you, Vanessa, for an unforgettable day!

11 October 2025
Unprompted review
Rated 5 out of 5 stars

You could not get a more enthusiastic

You could not get a more enthusiastic, informed, hard working host. Angelo Andre from 'Withlocals' was all that my wife and I hoped for in a host; polite, passionate, experienced and yes, very interesting. He never tired of answering our many questions; he is very well read and clearly loves all things historic, edible and walkable. A top host.

26 September 2025
Unprompted review

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