Wizards of the Coast Reviews 

149
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, most reviewers were let down by their experience overall. Many consumers explained that both physical and digital items are extremely overpriced, creating an environment where players must spend massive amounts of money just to participate. Buyers frequently highlighted severe quality control issues, receiving defective cards, severely damaged packaging, and premium products featuring frayed edges upon delivery. Some reviewers were not happy with the customer service, stating that support agents provide canned responses and ignore direct emails regarding missing orders. Furthermore, individual customers complained bitterly about enduring lengthy online purchase queues only to find their desired items completely unavailable.

What people talk about most

Price

Users describe negative interactions with price, noting that digital items and secondary market costs are way... See more

Quality

Reviewers highlight negative aspects of quality, noting that premium items and booster boxes arrived damaged... See more

Value for money

Reviewers mention deep disappointment regarding the poor value for money, noting that cards become worthless... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Wizards is one of the worst companies in the world. it is completely ran by greed. their online game Magic the gathering Arena is a big scam. it is pay to win and if your not dropping thousands of dol... See more

Rated 1 out of 5 stars

As much as i love their game dnd. Their digital items are way too iver priced. I can underatand a physical copy with the works done to it being these prices. Not the digital stuff. That goes for all t... See more

Rated 1 out of 5 stars

I bought a board game, listed as age of 10+ appropriate via the French associate of wizards of the coast that deals with international orders. I did not receive any confirmation email, nor... See more

Rated 1 out of 5 stars

customer service only offers canned and copy/pasted responses, without often even addressing your actual concerns in emails. Their new shipping carrier, GOFO, is the worst, and my first secret lair fr... See more


Company details

  1. Gaming services
  2. also in
  3. Game Shop
  4. Video Game Shop

Information provided by various external sources

Wizards of the Coast Home Page


Contact info

1.2

Bad

TrustScore 1 out of 5

149 reviews

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No history of asking for reviews

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1.2

All reviews

(149)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

The best support I've ever had!

Long story short, after one of the Dragons Lair-stores didn't care about their agreement about events nor costumers, and treated us horribly (literally lied to the costumers and also indicated we were stupid, lying and I know what not), I contacted Wizards in hopes of getting a Magic starter deck as I was promised in the store. I know Wizards aren't obligated to make up for Dragon Lairs mistakes, but even then I was met with the most understanding and apoligizing guy. To compensate for this horrible trip, he sent us not one, but two starter decks, including a personal, handwritten apology. Never have I experienced better service, this really made my week :-) Thank you Tom!

22 June 2017
Unprompted review
Show reviews in all languages. (149 reviews)

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