wodar.com Reviews 189

Fitted the tap. No cold water. Had a plumber look at it who said it was faulty. E mailed and attached 4 videos. Nearly 4 weeks now and no offer of a replacement or refund. E mail and maybe get a response within a week asking for another video. Awful customer service.

We have a faulty tap that cannot be used. There is no phone number for after sales and everything is via email where the stated turn around is 48h which is unacceptable.

I really wanted to use a UK company for these products and I rarely leave negative reviews, but this experience was incredibly frustrating from start to finish. The company sent the wrong sink instead of the one ordered online, and despite providing clear information and photos, they still struggled to recognise that the item delivered was not the correct product.

Communication was painfully slow throughout. Emails often took days to receive a response, and the only phone number available appears to be for sales — there’s no way to actually speak to someone who can resolve customer service issues.

To make matters worse, the tap supplied was missing a part. I was told the replacement piece would be sent out on Monday, yet by Thursday there was still no part, no tracking information, and no update.

The sink is supplied with a super poor quality trap, that was binned and a proper trap was used, the threads were wrong too so needed to purchase an adapter.

Overall, very disappointing customer service and poor aftercare. I expected much better. I’m even waiting for some compensation as agreed with Jonny who I think is not Jonny. Nothing as yet.

Beautiful tap, and great swift service.
We ordered a tap that comes with a choice of handles and Unfortunately one got damaged when changing.
I contacted wodar and explained what happened and they sent out a replacement the following week. Really appreciated the quality service as much as the quality of the tap

The Knightbridge tap in chrome fits perfectly with our more traditional style. It’s simple, solid, and feels really well made. Exactly what we were after.

Dreadful no technical only email

Had an issue with display flashing after a new filter installed. Now rectified by very quick response from their customer support. Happy with the follow up and information provided.
Press and hold the temperature button for ten secs.

Chose the Design+ Flex in brushed brass and it completely lifted the whole kitchen. It has that warm, premium look without the price tag you’d expect. Been using it daily and no issues at all.

We went for the Pro Flex in matte black and it’s easily the most practical tap we’ve owned. The pull-out hose is really smooth and makes cleaning up so much quicker. It also looks great against a lighter worktop.

Nice tap, dreadful customer services when there's an issue. The guy who is supposed to be able to help with problems is not only incapable of providing an adequate explanation, he clearly can't be bothered

Wodar customer service is brilliant!
So very helpful sorting out a problem, the communication was excellent and very helpful.
We love the Wodar boiling water tap it is sturdy and looks great in our kitchen.
We have also recommended Wodar to friends & family who have bought these taps and are also very pleased with them.
Thank you for your excellent customer service!

Quick and simple answer to my question.
Solved my problem immediately without hesitation! Brilliant service !!!

Absolutely fantastic tap we have the 4in1 antique brass with filtered and boiling water both work great the normal tap pressure is very good a millions times better then the one we had great customer service maybe could do with a better way on contacting them instead of email but was well packaged brilliantly presented and all the metal braided tubing and connections feels really good quality fast dpd delivery will recommend and use in future for filters

Terrible service! Total Scammers!
We purchased a tap from Wodar but the colour was different to that of the pictures online. After emailing Wodar we returned the tap as directed just over three weeks ago!
Since returning, we have been unable to speak with anyone as the sales team will not discuss returns and instead asked us to make contact via email. Despite numerous emails sent to Wodar, we are yet to receive any correspondence, let alone a refund!

Not only are we £200 out of pocket for the tap, we also spent £20 on postage costs, as Wodar stipulate the tap must be sent back in the original oversized outer packaging.

Perhaps a member of their team will read this and will be able to shed light on our overdue refund!

Reply to Wodar response 16/3
My partner has already sent numerous emails and yet no response. Please check those and issue a refund. Or do you just need us to send another so that can be ignored too?

16/3 Stephen Walker order 12966. We look forward to receiving our refund.

It's coming up to six weeks and still no response for a tap that very little pressure. Support asked for a pressure reading so we had a plumber confirm it was perfect. Followed by emails back and forth and they completely ignored what I had articulated. Called sales and asked for a call back from a senior, was promised on many occasions but still no where weeks later. Am now considering legal action. ***Edit: your replied to a post by a Stacey, that's clearly not me! Again, nothing but pure incompetence of basic things like replying to a post. Nine days and still awaiting a refund!

Love the tap and the product.
We did have quite a few teething issues initially which turned out to be a faulty tap. The customer service team were fantastic though and sent a replacement overnight. After six months the tank developed a leak and once again the customer service team Centre a replacement overnight.
I don’t mind that there was an issue with the product initially as the customer service more than makes up for this.

Unfortunately the safety button on our heritage hot tap stopped working after just over a year of use meaning the hot tap water could accidentally be turned on. Emailed for support and was sent two videos by Jonny showing fixes for the problem. Neither of these worked, so was sent a link to choose a replacement as they no longer stock our model. This was dispatched the next day and received 24hrs later. What brilliant and helpful customer service! Alot of larger companies could definitely learn a thing or two from Wodar!

Great product and above and beyond customer service. I’d definitely recommend 100%

Boiling water tap and undermount sink, both copper, the quality - highest, nothing I seen so far. High quality finish and packaging. The sink is very heavy, you wouldn't expect. It comes with its own cloth to use it for aftercare.Exceeded our expectations. The order has been delayed but once we got in touch with them, the service was spot on and items got delivered within 24 hrs.

Had our boiling tap for 6 months now and the soap dispenser and no issues! I'm really impressed with the quality!