wodar.com Reviews 191

Would honestly not recommend.

I bought a design+ flex 4 in 1. Had problem after problem with the tap/boiler system & lost all confidence due to boiler leaking at the base & tap randomly leaking from the spout.

Delivered on 31/12/24. After first email communication on 31/12 due to the boiler leaking from the base & no water from the tap, I was told 99% is down to not fitting correctly & was sent a link to a video showing the same tap but with the connections labelled differently. I paid a plumber to fit & confirmed everything was correct.

I also mentioned I was concerned with the boiler as the bag it was packaged in was wet. An email back from Jonny stated “The tap & boiler will have some slight bits of water still in the system due to our quality testing, this is normal procedure”. The tap wasn’t wet & It wasn’t until later that I thought this can’t be right as the boiler was delivered with screw & push caps over its pipes. So how could it possibly leak?

After emails to hello@wodar with pictures & a video of the boiler leaking, I was sent an email back on the 3/1 saying they would send me a replacement tap out & DPD would take the faulty tap.

That same day I was emailed back asking how I came to the conclusion it was the tap & not the boiler that was at fault & replied with a lengthy email explaining what had happened.

The next day I got a bit frustrated & decided to look myself at the connections (which like the plumber said were all correct). Turned out there was a blockage in the tap & strangely this was fixed by removing the aerator??

I thought great! However.. after following the instructions to prime the system etc.. the boiler was still intermittently leaking from the bottom & the tap would randomly drip/run. At this point I’d had enough & lost all confidence in the system.

I emailed to say just that & that I wanted to return for a refund. This was acknowledged & an email came through confirming DPD was booked to collect the system on the 7/1/25.

DPD did arrive on the 7th, took the system & left a box which contained the replacement tap. Unfortunately I wasn’t present at the time.

Since then email communication has been poor. I was left not knowing what was going on. I emailed requesting an update as I was worried the wrong DPD driver had taken the system & had no response.

I phoned the number on their website. They said they couldn’t help me, that there was no one they could pass me on to & no other number or email. They didn’t even have a contact for their manager? All the person could do was mark me as urgent & suggested I forwarded all email communication to returns@wodar.

Admittedly this was over the Christmas period. Email communication up until I said I wanted to return was ok. I am still in the dark with this, out of pocket & no idea where the system has gone.

Hoping I get further here with Wodar as since I said I wanted to return & get my money back the email/phone communication up until now has been diabolical. As stated in my emails. I would like a refund, DPD have collected the full system & left me with a replacement tap. Please update me on what’s happening.

Update - 18/1/25

Since writing this review, Wodar/Jonny has emailed me apologising for the confusion regarding the phone lines stating that they are for sales enquiries only. Jonny also noted in the email that they had seen my Trustpilot review & stated “If you can perhaps consider removing this we would give you a trade discount for a new purchase which is a further 30%”.

After reading other Trustpilot reviews that had similarities with my own experience, it seems the problems lie in Wodar’s aftercare when issues arise. Due to this, I turned down their offer & continued with requesting a full refund.

I had an email confirmation from Jonny saying they refunded me & again asked “Would you please consider changing your review for us?”

So here it is..

I’d suggest if you aren’t getting any response from Wodar through email (as it seems that’s the only way you can contact them regarding issues) to message here as it seems they respond much quicker.

I’d also like to add, they advertise on their website as selling boiling water taps and this is quite misleading. Water boils at 100 degrees not 98.

Update - 24/1/25

Email from Michael Sammon apologising for issues caused & suggested my review was slightly harsh & that I should change it before telling me about another poor review Wodar received that he felt was unfair. I’d just like to add poor customer service has been noted way before the Christmas period.

I am always very honest in my reviews & state facts. However, I shall once again update as requested..

The taps look & finish itself I felt was very nice (chrome) however the system is massively let down by the boiler (which even the plumber thought was poor quality) & connectors.

Overall bad experience, out of pocket & wasted time.

Fantastic tap at an excellent price, and really easy to install. Everything about my experience with Wodar has been faultless. So pleased with how the 3 in 1 brushed brass boiling water tap looks in our new kitchen!

I am totally bowled over by the Pro Flex 3 in 1 water tap system from Wodar. The tap is extremely good quality, and looks so good in my brand spanking new kitchen!
I am also totally bowled over by the customer care after sales service I was given by Jonny.
Jonny not only offered advice, but knew exactly what was needed, and said he’d put it in the post the same day. And he did just that! I received the item the next day. All this, and the tap is very reasonably priced, especially compared to the branded one everybody has heard of. Don’t go there! Go to Wodar. I can’t fault the product, or the company. Excellent service all round.

I emailed Wodar customer services yesterday about a tap I wished to purchase and if it was in stock. I received a prompt response from Jonny, the item will be available in 10 days.
I responded requesting notification once the product has arrived? I woke up this morning to an email from Jonny advising me the item will not been in the warehouse until the end of November. But as a gesture and apology for the inconvenience, they will add a filter to the order. I wrote back to say thank you, I then bamboozled Jonny with questions about other items I needed. He was so patient, and answered all my queries, emails back and forth. I am so impressed with the customer service provided, being able to communicate with the same advisor was great and I was lucky to get the great at his job Jonny.
I impressed with the level of care from him and customer services. It says everything when you have a positive interaction with a company even before you buy or receive.

Ordered a tap that was supposed to arrive next day. Got an email on the day it was supposed to arrive later afternoon telling me the tap was out of stock but didn’t update on the website, the email included a link of the exact tap I ordered as an alternative which seemed odd. I rang the number listed on the website to try and resolve the issue and understand more. When I rang the lady who answered said she wasn’t able to help me with any query and that I had to just wait for an email, she didn’t have access to order system or stock. Very bizarre not sure what the number is used for online but it isn’t helpful customer service. I’ve paid £149 for a tap and concerned now I won’t hear back from anyone. Wouldn’t recommend.

Just fitted our new flex hot water tap(took less than hour). So easy to install with the excellent instructions.This really is a game changer,so pleased we purchased this and it looks fabulous.Also like the compact/ efficient boiler which takes up very little space under the sink.
5 Stars to Wodar for designing such a superb quality Kitchen tap.
If anyone is thinking about buying a boiling water tap you should definitely pick this one.

They might be affordable but theres a catch! Loved my purchase really pleased BUT Poor after sales care, my boiling hot water tap is just ten months old with a faulty digital display on the boiler unit, several emails later to be told that it's a filter problem apparently! Therefore warranty void.

I ordered a boiling water tap but due to delays to my kitchen I didn't open the tap.i ordered the wrong one but wodar still allowed me to return it and order the correct one which I'm absolutely delighted with. Due to a slight delay refunding the original purchase they also offered a further discount excellent company

Doing a lot of research into Boiling Hot Water Taps, I wanted a UK quality design and product at a competitive price point. Targeting a quality product, Wodar had an excellent product range from high end to affordable, classic to modern styling. Being UK based, the delivery was next day and customer service, second to none! It was packaged with such care and attention that you would think you were unwrapping a one of a kind and bespoke product. Fitting was easy and straight forward thanks to the cleaver number marking on each of the tails. 1 week in, and we are hugely impressed with Wodars' offering. A truly superior product, elegant yet extremely functional and a game changer in our family - thank you!

Ordered a tap and waste for next day delivery, informed waste out of stock and on back order but under the impression that tap was on the way. Arranged a plumber for Saturday, 3 days later, to fit the tap in order to get our kitchen working again. Tap did not arrive. Contacted company the following Monday who apologised and rearranged delivery. It has now arrived and to be completely fair it appears to have been worth the delay. A really nice looking and beautifully engineered tap complete with hoses. For the money I am not sure it could have been better. Would have been 5 star but for the delay.

We recently purchased our Wodar Design Plus 4 in 1 Aged brass hot tap and we have to say the finish and the quality are absolutely amazing! Considering the Quooker Patinated brass is very similar and well over £2,000 this is a bargain! It gives is hot, cold, instant hot and filter drinking water from a stunning design tap with beautiful knurl features.. Highly recommended!

When looking for hot taps we felt like we stumbled on a little unknown secret with this company! From ordering we got an email to say there was an upgrade in the tap we'd ordered and did we want to wait a month to get it - yes we did, the upgrade looked even better!
We've had the tap installed for a month now (I wanted to use it a bit before reviewing) We bpight the pro flex in brushed brass, the plumber installed it and omg it looks better than I thought. The system works really well and having cups of tea, literally on tap, is the best thing ever! It doesn't spatter like some other makes because it comes out at 98°. I initially wanted a tap that went to 100° but actually, it's not necessary as I've never poured from the kettle whilst it was bubbling!
The design and function of the pro flex is so good and better than any of the well known brands I've seen in show rooms. The replacement filters are affordable and their customer service (shout out to Jonny) is really good too.
Would highly recommend this company to anyone looking for a quality, beautifully designed hot water tap.

Recently purchased a boiling tap kit and although the was an issue with delivery ( thanks to DPD) the wodar customer service team were very quick to resolve the matter in a pain free and swift way! So 10/10 for customer care!
The product itself looks incredible and of high quality and super stylish!
The installation is super easy and the instruction dummy proof. So again 10/10 for style, feel and installation.

I can't comment on what i don't know yet ie whether or not the system will last but it feels very much like it should last for many years to come!

I would definitely recommend buying from this company and there product seem of top quality

We purchased a hot tap in 2021 and although we had some issues I can't complain with how it was dealt with in the end. The response time of customer service was very prompt and professional and we are satisfied with the outcome. This is a growing business and I wish them all the best in the future.

Top quality tap, works and looks amazing. Also amazing customer service, we would highly recommend! I ordered our tap and forgot to add the £50 discount code at the point of checkout.

Just had my pro flex 3 in 1 boiling hot water tap fitted and I love it. It’s brushed copper and matches perfectly with my wodar sink. The service and customer care from Jonny was first class and I cannot thank him enough for his professionalism, patience and support. Thank you it’s perfect and such fabulous design and quality

As a company I think wodar is brand name only buying in an off the shelf product and putting their name on it. It's identical to the likes of Fohen and others that litter FB.
The tap arrives in generic unbranded boxes and packaging and doesn't even appear to come from a company bearing the Wodar name.
The tap itself is good quality and I was missing a part that was sent separately and arrived a week later so can't knock the customer service. That said I contacted them again to question if my tap was a Wodar tap because of the aforementioned and this has gone ignored.
The filter and its housing feels cheap and is a brittle plastic that holds no confidence. Indeed mine leaked.
As for boiling water, you will know by now, it is not. To deliver boiling water at 100°c the water needs to be stored under pressure. This is how the likes of Qooker and other true 100°c taps do it and why they cost in excess of £1000. They store at higher temperatures in a pressure vessel to deliver true boiling water.
What you do get is hot water at a temp bareable for a brew if you drink it immediately. It also takes a while to flow through from the boiler and another period of time to stop. You let go of the boiling water tap and it takes a good 4 seconds to actually stop the flow.
Next up is the flow rate. It's really poor and takes a long time to fill up say a pan to cook pasta etc.
My partner comments that she can taste that it been reboiled despite the filter and that fact that it has. The boiler is just like one of those wall mounted ones you get in work place kitchen only it sits under your sink.
The main cold and hot side of things work fine and tap does look good and it does do what it says but having now owned and used one for a while I wouldn't buy one again unless it was a true 100°c tap.
It was also a pain to fit with the instructions not being overly clear and a very cramped space when you have four hose fitting showing into the taps column rather than just the hot and cold.
We got this to hopefully replace the kettle but sadly that's stayed a main feature and is the go to hot water provider despite the £400 dropped on this tap.

Thrilled with my gold 3-in-1 hot tap! It looks amazing and works brilliantly! I had to ring customer service to find out how to work the tap ( easy when you know how!) and I had a very fast response with a video on how to get the boiling function to work. Worked straight away after this and we are thrilled. Great price point , looks stylish and does the job effectively. Highly recommend.

Purchased a new tap and sink from Wodar recently. Couldn't be happier with my purchase. Matching brass coloured tap and sink really does set a focal point in my kitchen. Will definitely recommend.

Excellent product. Looks great and most importantly instant hot water, works a treat. Very impressed!