“Absolutely beautiful gold clip-on earrings! They have a classic, elegant look and are perfect for special occasions. The clips are secure and stay in place without slipping off, and they are surprisi... See more
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Review summary
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Reviews shaping this summary
Lovely bag purchased. Prompt and speedy delivery. Sadly I was disappointed with the item, not because it wasn't fit for purpose, far from it. It was ideal but for one fault, the leather had a stron... See more
This is my first contact with the studio/company but it won't be the last. Order was easy to place and confirmation was posted promptly, as was all information following the entire process. Delivery... See more
The overall service makes the experience really great! Quality of the products are amazing, top shelf. Orders always arrive on time exactly as promised and very often before the scheduled delivery da... See more
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Company details
Written by the company
Wolf & Badger is home to the best independent, ethical and unique brands from around the world. You can shop online or in-store in London, New York & Los Angeles.
Contact info
95 Grand Street, 10013, New York, United States
- support@wolfandbadger.com
- www.wolfandbadger.com
4.5
Excellent
59K reviews
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Item not received; poor service
I ordered two items. One of which I ordered the wrong size, which I tried to cancel/ change immediately. The chat system was not useful at all in helping me fix the issue so I had to message customer service. It took W&B 3 days to reply. By the time they got back to me, the order had already been processed by the vendor.
Further, I have not received the second item in the order. I emailed customer service 5 days ago, and still have no reply.
6 May 2026
Reply from Wolf & Badger
Hello,
Thank you for taking the time to leave us your feedback.
We apologise for the issues you’ve experienced getting in touch with our customer service team and for any inconvenience caused by a delay in our team responding to your enquiry.
We are also sorry to hear that there was an item missing from your recent order and for the understandable disappointment caused by this.
A member of our team will be in touch to assist with your enquiry and will continue to assist with resolving this.
If there is anything further we can do to assist you please do not hesitate to let us know.
Best wishes,
Anita
I ordered two different sizes of the…
I ordered two different sizes of the same dress. The delivered oackwagw contained only one dress and a packing slip/receipt charged for two dresses. I've contacted the company on numerous occasions and have yet to receive confirmation of my request and a resolution.
2 May 2026
Reply from Wolf & Badger
Hello,
Thank you for taking the time to leave us your feedback.
We are so sorry to hear that there was an item missing from your recent order and for the understandable disappointment caused by this.
We also apologise for the issues you’ve experienced getting in touch with our customer service team and for any inconvenience caused by a delay in our team responding to your enquiry.
I can see that a team member has been in touch to assist with your enquiry and will continue to assist with resolving this.
If there is anything further we can do to assist you please do not hesitate to let us know.
Best wishes,
Anita
You did so well and I love my jacket…
You did so well and I love my jacket which fits perfectly and I love the way it’s flared a little and the furry cosy collar.
Easy to order and it whizzed its way to me in a lovely scarlet bag (having let me know precisely when it would arrive). Hooray for Wolf & Badger!
8 May 2026
The delivery was quick and…
The delivery was quick and hassle-free. The product is nice and very worth it.
29 April 2026
Unprompted review
They have such unique and beautiful…
They have such unique and beautiful items. A nice range of prices as well. I am always amazed at what they offer!
4 May 2026
Beautiful product me and my bestfriend…
Beautiful product me and my bestfriend love Aperol spritz so it was the perfect gift for her xx
4 May 2026
Nearly right is not good enough
I took a long time to make a decision to purchase as the prices are quite high. So my choice was very well considered. When it arrives its a different size and fabric from that which I ordered. It's the sort of thing that people let ride because it's nearly right and they are too busy to deal with returning it. I feel like they were just trying to get rid of stock they couldn't shift. It makes me think twice about ordering online at all and perhaps we should all be revisiting the high street to avoid such disappointments.
9 May 2026
Reply from Wolf & Badger
Hi Andrea,
Thank you for taking the time to leave your feedback and advise us of this
I'm so sorry to hear that your order has arrived in a different size and material, and for any disappointment caused
I can see a member of our Customer Care team has reached out to assist you with this, and to ensure that you receive the correct item you ordered
We will also investigate the material with the brand to ensure this is correctly reflected on-site
If you need anything else in the meantime, please do let us know
Kind regards,
Daniel
It was beautiful but a bit overpriced…
It was beautiful but a bit overpriced for the quality of the materials. quick delivery
8 May 2026
Great customer service
Easy ordering
Great customer service(review written about Joanne on Trustpilot)
Beautiful product
8 May 2026
Communication was timely
Communication was timely, accurate and clear. Everything went smoothly from order to delivery.
8 May 2026
Gave 2 chances,both a total fail!
14 April 2026
Unprompted review
Reply from Wolf & Badger
Hello Ewe,
We’re very sorry to hear this and disappointed that your experiences with us fell short on both occasions.
We’d really appreciate the opportunity to learn more about what happened and see if we can help. Our team will be reaching out directly to gather further information regarding your feedback.
Thank you for taking the time to share your experience.
Best wishes,
Daniel
A classic hat, reimagined design. 10/10
Excellent, efficient and 10/10 service provided by Springmoonatelier through Wolf & Badger. Absolutely love the unique design of this classic hat, top quality materials, hand made finish and communication throughout was 1st class. Thank you so much again.
5 May 2026
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