Wolf & Zephyr Reviews 

390
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Amazing vintage rings that are really gold- been wearing everyday for a year and no tarnishing. LOVE!

Rated 5 out of 5 stars

Stumbled across Wolf & Gypsy whilst searching for a meaningful gift for a close friend of mine . I purchased silver Two Sisters necklace which symbolises strong female friendship etc ( ended up orderi... See more

Rated 5 out of 5 stars

A brilliant customer service, who went above the required when a mishap occurred due to pressure at my end causing me to not give the required correct address and the patience and care that they provi... See more

Rated 5 out of 5 stars

I ordered the 18 inch silver tigers eye pendant necklace. It came within the delivery time specified and was packaged well and in a nice little box which would suit gifting, although this was for myse... See more

Company details

  1. Jewellery shop
  2. Jeweller

Written by the company

For as long as she can remember, Tori Shay has been conjuring up ideas for creating jewellery. After a career in event design, it was whilst raising her young family that she set about planning to realise her dream of designing a unique line of jewellery. This passion for working with fine jewellery and precious stones led to a new-found skill in the art of ear curation in 2015. Having retrained as a goldsmith, alongside her abilities as a professional piercer, has led Tori to create some of the most unique and intricate jewellery available today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

390 reviews

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4.7

All reviews

(390)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

Good service and beautiful jewellery

This is the second time I have ordered from Wolf and Zephyr, and again I was pleased with the jewellery I purchased. Delivery was swift and order process simple. Wolf and Zephyr create beautiful pieces and I've no doubt I will order in the future.

7 September 2022
Rated 1 out of 5 stars

Customer Service Non Existent

Faulty item received. When reported to customer service, I was told to return item (at my own cost) for refund. My postage will apparently be refunded?!! They could not provide me with a pre-paid label as their system was conveniently down at the time! When I asked how long do they anticipate it being down, again, conveniently, they could not answer!!

Doesn’t give me much confidence in this company, probably wouldn’t purchase from them again.

5 July 2022
Wolf & Zephyr logo

Reply from Wolf & Zephyr

We can only apologies about the item being faulty, Unfortuantely we have been having issues with our returns portal but as we mentioned in our email correspondence we will refund your return postage as soon as we receive the item back.

Rated 5 out of 5 stars

Beautiful necklaces

I love the necklaces I ordered and received compliments on them from strangers on their first wearing!! I’m really impressed with the quality of the products and the price point is great - I ended up ordering more items straight away and gave a few bits on my wish list. Delivery was prompt and customer services were very helpful. I would recommend this company to everyone. I’m a very happy customer 😊

7 June 2022
Rated 1 out of 5 stars
Wolf & Zephyr logo

Reply from Wolf & Zephyr

We can only apologise about the delay on your order, upon checking the tracking history it looks like there was an issue with our delivery partner, and due to the bank holiday the parcel has been delayed.

We can see you have requested for it to be made available for collection from a local pick up point, would you like us to assist in any other way?

Regards

Wolf & Zephyr Support

Rated 1 out of 5 stars

I purchased three pairs of earrings and…

I purchased three pairs of earrings and a necklace. Two of the clasps on the earrings were broken so I returned them and was refunded promptly. The third pair of earrings broke after one wear. So cheaply made, would absolutely not recommend.

3 May 2022

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