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Review summary

Created with AI, based on recent reviews

Looking at 23 reviews, reviewers had a great experience with this company, expressing overall satisfaction with their purchases. Customers frequently praise the exceptional craftsmanship and superb quality, noting that the items are extremely well-made, solid, and beautifully balanced. People also appreciate the reasonable prices and outstanding value, with many buyers stating that the products arrive well-packaged and match their exact personal specifications. However, some people mentioned that delivery services were occasionally very slow, accompanied by unhelpful tracking information and extended waiting periods. A few reviewers also noted receiving damaged goods or experiencing frustrating difficulties with customer service when attempting to resolve complaints.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the excellent craftsmanship, perfect... See more

Quality

People report positive experiences with quality, highlighting that items are extremely well made, perfectly... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying dramatically from... See more

Price

Users describe ambiguous interactions with price, often feeling surprised by how much cheaper products are... See more

Order

Reviewers mention positive feedback about order, noting that the whole experience was faultless and quick.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Made an order from woods cues on 21st of November. The order was processed and dispatched by 24th of Nov. Cue was in Germany by 4th of December and has not moved since . Its bee... See more

Rated 4 out of 5 stars

Cue and case was well worth the money100% happy with it. Only thing that annoyed me was I bought a cue off the shelf and it took 33 days to get. Woods cues was there for any questions I had on why it... See more

Rated 5 out of 5 stars

My second purchase from woods cues, I can highly recommend them, the quality is superb 1 piece ash and ebony 3 star pool cue 8.5mm tip +case+mini extension Total cost all in with delivery aroun... See more

Rated 3 out of 5 stars

Once the items arrived they were reasonable quality, though the finish on the ebony extension butt was a bit on the rough side. I was not happy with the delivery service however which took nearly two... See more


Company details

  1. Sporting Goods Shop
  2. Billiards Supply Shop

Information provided by various external sources

the online billiards shop for handmade snooker cues, cue cases, Accessories


Contact info

4.0

Great

TrustScore 4 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.0

All reviews

(155)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible customer service

I have had to change my mind on this review as now I have a issue with a extensions Hungs attitude has totally changed Have been dealing with Hung over several months his customer service and communication is tiptop five stars, never a problem, very tentative, polite and very pleasant to deal with!
Have bought several goods from him over the last few months.
Great price great quality 👍🏽
Terrible customer service 💩

27 September 2024
Unprompted review
Rated 5 out of 5 stars

First time buy woods cue

Brough a woods cut to my height, took 12 days as being from Australia, first impression of the cue wood quality and finish looks outstanding, very smooth and eye for details are on point, thanks again for the opportunity to give this cue ago as i just started out

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Best cue ever

Received my new cue, 3894, from Woods last week, only took 7 days to reach UK by DHL Express, very impressed. I was a bit nervous about buying a cue online but on the website there were images of the actual cue I would be buying so this reassured me a bit. Cue was well packaged and unwrapping it revealed a black aluminium case which looked very smart. Opened up and was so pleased to see the cue itself, lovely coloured splices, nice arrow markings on the ash shaft and it was absolutely pin straight with no defects whatsoever. The 3/4 joint was perfectly fitted and is so good it even has a slight vacuum when open & closed, remarkable. I like to fit my own tips and was further surprised when I cut the stock tip off to find that the brass ferrule was fitted dead central, I've often found on previous cues that they are usually slightly off. Also in the case was a mini butt and an extending extension which although don't match the cue particularly ie they are plastic not ebony, in fact I love them as they are lightweight and easy to use. Feel a bit silly now as on previous cues I've paid for expensive ebony extensions not really realising that they are so heavy which actually is exactly what you don't need. All in all I am delighted & amazed with my cue (cost around £150 delivered) and would still have felt the same if I had paid £500+ for it. I was quoted £879 for a similar cue from a reputable UK supplier + another £250 for an aluminium case & extensions. Woods cues please accept my sincere thanks for supplying the best cue I have ever had in my nearly 50 years of playing.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery! I placed my order on Tuesday afternoon, the cloth arrived on Friday this same week (from China to Poland)!

19 July 2024
Unprompted review
Rated 5 out of 5 stars

2 cues

I got a 2 cue upgraded from what it was
Superb job excellent service
Break cue that was made from Chinese 8 ball cue that been pre made was def worth the wait
recommend highly to anyone

17 July 2024
Unprompted review
Rated 5 out of 5 stars

As usual great service

As usual great service, great quality cue and shipped very quickly, have just bought my 3rd cue from these guys as as before great quality cue as advertised, highly recommend them 😀

15 July 2024
Unprompted review
Rated 5 out of 5 stars

I and on behalf of friends

I and on behalf of friends, have purchased many cues including the 3 Stars and Custom Cue over the last 3 - 4 years.
We have purchased cue accessories , snooker table covers, ash paste, tips, cases, chalk, triangles etc
I must say that the folks at Woods cues have been extremely accommodating, friendly, helpful and very polite.
Have never sent anything back or questioned the the quality, in addition , imoecable delivery times .
Very Very happy and will continue to spread the word on Woods Cues… Thank you Woods Cues for everything !!!

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Top cues

Not going to lie, I ordered a cue and it was damaged by the courier,
Woods went out of their way to help me with a replacement..
Cant speak highly enough of woods cues..
Highly recommended..

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent cues and delivery

Excellent cues and delivery. Bought a 7.5mm tipped cue and and 8mm tipped cue, both with titanium ferrules. The cues are pretty good and to be honest just as good if not better than a Peardon pool cue I purchased a few months back.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

I ordered 2 cues separately two weeks…

I ordered 2 cues separately two weeks apart and both were Fast delivery times. They took about 7 days to arrive. They came well packaged in plastic pvc tubes.
For the price I payed for the cues They were of great quality. Only one little snag on the second cue tho is it wasn't finished treated. Im not that fussed about that as I can finish it myself. Their cues are of good quality for the price. You get what you pay for. This is based on 3 woods cues I have tried.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service
Ordered 3star cue, received well packaged in less than a week. Cue exactly as described, perfect condition.
Easy to track every step via DHL international link provided.

16 April 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company and poor manufacturer

Terrible company and poor manufacturer. Two out of two cues they sent and produced are not straight. Giving proof to the company of the problem resultet in complete deflection. "We test every cue before shipping". Yes you do ;)
Save your money and buy a propper cue at a local store or regional online shop.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Second cue purchased from Woods Cues…

Second cue purchased from Woods Cues and on both occasions their communication, and speediness of delivery has been great. After being so surprised with the quality of the first cue, I purchased one of their top 3 star cues and requested their alteration services to split the one piece cue to a centre joint, the quality is amazing and cannot wait to start using it.

8 April 2024
Unprompted review

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