Wood To Water OutdoorsReviews 

Issues with delivery & returns. Site was fine to use; product delivered safely. The only delivery option was 'express' which I didn't want or need. I paid for express delivery, due to arrive next working day but it took 3 working days to arrive (I had the same message from the courier two days running that the item was delayed). I asked Wood to Water to refund the express delivery charge but they declined saying 3 days still constituted 'express'.
I requested a return (nothing wrong with the item but it was a gift for my brother and not quite what he wanted). I heard nothing back from Wood to Water for a week in response to my return request; I chased and they replied, apologising. I received a standard returns email confirming my return request had been accepted and saying information about how to return would follow. Nothing arrived - again I chased and again an apology and finally information on how to return.
To respond to reply - the 'standard return email' didn't provide all necessary info to return, that was my point.

Ordered the Kelly kettle kit , it arrived next day, very well packed, everything in perfect condition. I would happily order from Wood To Water again.

Purchased an item for warehouse collection. While the item is fine I was left very confused throughout the whole process.

I received an email confirming my order followed immediately by an email to say that "you still have items in your shopping cart" for the single item I had just purchased which made me unsure if the order had actually gone through. The next day I received an email that my item was ready to collect (more on this later), then the same evening after I had collected the item I received another email saying that it had been dispatched and was "on its way" (can confirm I had not placed a double order and no second item showed up). Followed by another email a few days later saying it was still in my shopping cart!

When I went to collect the item it was in a warehouse park which is fine but on arrival it was some airsoft retailer with a sign on the door saying "for Wood to Water please ring bell". Neither of the two unlabeled doorbells elicited any response and eventually I went in and spoke to someone from the airsoft place who went to speak to the person from the other room/company (who did not even come out to see me) and came back out with the item. I was left feeling rarher confused what company I was actually dealing with and rather unwelcome.

But at least the item is real and for the advertised price.

On time and excellent product

Save yourself the heartache, this business is absolutely awful to deal with, poor customer service, get you to return a product and promise a refund and receive zero, be warned

My first order with this business. (Always a little trepidation as I have been burnt by less scrupulous traders). My concerns were unwarranted and Wood to Water Outdoors delivered my order quickly, extremely well packaged and with excellent communications throughout. Additionally, the business stocks many harder to find items for those enjoying the great outdoors, and seems to have chosen not to exploit lack of availabilty with huge price hikes seen elsewhere. A great incentive for me to return and I am sure to do so for further purchases.

Nice piece of kit, nice price, only 4 star because next day delivery would be brilliant 👍🏻

Quick delivery and super impressed with what i received 10/10

I was pleasantly surprised at the wide extent of equipment , all at very competitive prices..
also
The prompt delivery plus tracking info from Wood to Water Outdoors..

I will definitely be ordering from them again.

Delivered with care , and professionalism .

Good service good communication good price .Works well easy to change.

Good website with good quality products . Items arrived very quickly after purchase . Very pleased with my new Kupilka plates .

I placed an order on 5th October and it is now 14th October and I still haven't received my order. I did however receive an email asking me to review which is ironic!!! Tracking it on Shop and all it says is on the way waiting for details. First purchase with this company and I'm not happy

Great company to buy from and quick delivery

I was looking for the best priced Flextail R05 sleep matt having researched options on YouTube first and this website had the best price. It was easy to order and I also got an inflatable pillow which was easy to find as an option. The order arrived within a week in time for my trip and I have used both products twice whilst camping, I'm very happy with them. I would order from this website again.

Not my fist purchase from Wood to Water. Lower price than other retailers. Item arrived earlier than expected and was well packaged.

Great product at a good price and delivered quickly- excellent all around! Will definitely use again.

The quality and volume was exactly what I was requiring.

Super communication. Great product. Swift delivery.

Good website, quickly led me to the product I wanted; easy ordring system, and quick delivery.