Wordfence Reviews 

389
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its robust website security, effectively protecting their WordPress sites from attacks and hacks. Many highlight the essential peace of mind provided by the service, which is considered a must-have for online businesses. The support team is frequently commended for being knowledgeable, professional, and incredibly helpful in resolving issues. Reviewers consistently report fast response times and efficient resolution of their inquiries, often noting the human and attentive approach of the staff. This combination of strong protection and exceptional customer service makes the company a highly recommended solution for WordPress security.

What people talk about most

Website

Customers had positive experiences with website security, with many reviewers finding the service essential... See more

Customer service

People report positive experiences with customer service, highlighting the professional, helpful, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Service

Users describe positive interactions with service, highlighting it as easy to use with fantastic customer... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website was hacked and our Wordpress specialist gave up. Other specialist said it was a done thing and a new website had to be built.....After buying the CARE update from Wordfence the website was up... See more

Company replied

Rated 5 out of 5 stars

We have been customers of WordFence for years and are very satisfied. If we have questions, they are always there for us and help us as much as possible. The plugin works excellently; we simply can't... See more

Company replied

Rated 5 out of 5 stars

Without Wordfence, we could not run our website. Our business is smaller and does not have a full-time IT staff to monitor and protect the site. Wordfence keeps us aware of unusual activity and even... See more

Company replied

Rated 5 out of 5 stars

There have been several tmes in the last 10? years that I have called on WordFence because either a website had been hacked or there was a serious flag that went up. EVERYTIME, and almost seemingly im... See more


Company details

  1. Software company

About Wordfence

Written by the company

The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.

Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules.

If you have further questions please send an email to lockout@wordfence.com.

Thanks!

Contact info

4.8

Excellent

TrustScore 5 out of 5

389 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(389)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These guys are on the ball

These guys are on the ball. They answer questions very quickly and resolved matters really professionally. Can’t recommend enough that anyone with a WordPress installation use this service.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

What help received in being able to access my site again

I inadvertently due to an error on my part got myself locked out of WordPress. I had set it up so that after two failures there would be a lockout for two months. I get a lot of hackers from all of the world trying to get in to my site and this works for that. Unfortunately, I became my own victim. I found the tech-support at WordFence to be very prompt very efficient and easily gave me what I needed to do to get back into the system and working. I appreciated their promptness, their thoroughness and their accuracy. Overall, I had an excellent experience with tech-support at word fence

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Fast, professional customer service response

My colleague invited me to our company's team, but I had some difficulties with getting set up and ended up locking myself out. I reached out and Phil responded very quickly. He was able to determine the issue and resolved it the same day. He explained what happened and resolved the issue, including sending me a link to complete the set up process. Very professional and friendly, I couldn't be happier! Thank you Phil!

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I had an issue with scanning, and the issue was caused by my LiteSpeed server.

The Wordfence engineer who helped me was quick to reach out to me after I had raised the support ticket, and he helped me to resolve the issue immediately.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Wordfence is great!

I have used Wordfence for a few years now to secure our Wordpress sites and my sleep has improved significantly since then. It's an excellent and reliable product run by some talented folks, and the one time I needed a little assistance on something their response to the helpdesk ticket was within minutes and resolved my question.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent program and support team

I have used WordFence Premium for a year now. I enjoy the stats I am presented with showing me all the bag actors trying to gain access. To my knowledge, WordFence has done its task exactly as advertised. Recently I needed to get assistance from support. They were prompt with a reply and solution.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing security plugin

Amazing security plugin for wordpress. I started with one site and I’m now deploying to all my servers.

Support is excellent. Mark helped me fix a problem that I had created in 2 minutes.

Wordfence allows me to get rid of all the spam traffic and gives me peace of mind …

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Good Service!

Played a crucial role in assisting us to keep the WordPress instance safe. Their Customer Support and Technical support response times were great.

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Technical Issue

I had a technical issue and, having signed up to the premium service, I got great support, they identified the problem and solved it.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Works exactly as promised

The product works exactly as promised—smooth, efficient, and reliable. What truly sets it apart, though, is the exceptional support. Quick responses, knowledgeable assistance, and a real sense that they care. Honestly, what more could anyone ask for?

16 June 2025
Rated 5 out of 5 stars

Excellent Product with Outstanding Customer Support

I regularly recommend Wordfence to my clients and occasionally purchase subscriptions on their behalf. 


Recently, I forgot to cancel one when a client moved on, but their customer support engineer, Phil, was brilliant - he sorted out the cancellation quickly without any hassle.

The plugin itself is top-notch with comprehensive protection that's easy to set up. You can see how many attacks it's blocking, which is quite eye-opening! Combined with their fantastic customer service, Wordfence is worth the investment for anyone serious about website security and will continue to recommend their excellent product.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and excellent customer service

I am a Wordfence premium customer in connection with a blog. I love the regular audits conducted and the way issues, when found, are clearly displayed for action. I recently received notification that a routine scan identified that my website was blacklisted on a spam filter website. This made no sense to me given the nature of my blog so I reached out to Wordfence using their help feature to get information on how to resolve. I immediately received an email confirming receipt of my outreach and creating a ticket. Within one business day I received a response from Phil with Wordfence. He went above and beyond, not only responding to my immediate question but also the questions I didn’t ask. Though the issue resolved in its own (Phil explained why), as a nonprofessional (highly casual) blogger I greatly appreciated the education. It is wonderful to have access to a knowledgeable resource. Wordfence has helped keep my website clean and given me peace of mind. I highly recommend.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

I've trusted Wordfence for years and ...

I've trusted Wordfence for years and find it easy to use and understand. I never worry about my site because I can see how effective it is on the dashboard. And when I had a question recently, I got the clearest, most direct answer that I've ever received from tech support anywhere.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

A Must have Plug-in for WordPress

We have been using the Wordfence plug-in for at least the last 8 years (perhaps longer). Can't say enough good things about it. It has stopped more attacks than I can count. Anytime I put up a new WordPress site, Wordfence is one of the first plug-ins I add before the site goes live. And yes, the premium version is worth it. I would also add that their technical support is equally awesome. I've only had to use it 2x in the past 8 years but in the most recent case, they promptly answered my support ticket and gave me the info I needed about their db structure that allowed us to create a bash script to extract the data we needed to help protect our network. A++++

6 June 2025
Unprompted review

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