Website was hacked and our Wordpress specialist gave up. Other specialist said it was a done thing and a new website had to be built.....After buying the CARE update from Wordfence the website was up... See more
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1700 WESTLAKE AVE N STE 200 , 98109, Seattle, United States
No recent history of asking for reviews
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Replied to 66% of negative reviews
Typically replies within 24 hours
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Great product, very proactive in getting information to users, and their support staff is super quick with their help!
The bad guys attacked my website several times every day. It was Wordfence that came to the rescue. Almost immediately the nastiness was purged and remained clean. I appreciate Wordfence.
Great tool to protect your website from all kinds of attacks. Easy to use and configure.
Excellent support and immediate contact.
I highly recommend it.
The support was professional and helpful. It's difficult to track all the threats to a Website unless you're a security professional. I sincerely appreciate having the WordFence team there for questions when I'm concerned about the security of our Website.
We have been victims of hacking (on a continual basis) and WordFence has been a huge help. Not only does it have the tools to keep our site safe, but their support is fantastic. Their responses are timely, patient, and as detailed as needed. I don't write so many reviews, but I have to say they've been a rock for us through all this and I couldn't imagine making a new site without their software.
I have been dealing with Wordfence for about 18 months now. There added security for my website has been great and it is so simple to use and set up. I have only had to contact them once for customer service and it was handled promptly. I highly recommend using their service.
Excellent customer service and a great plugin, highly recommend! In addition to the plugin offering superior website protection against hackers, I recently had an issue with access to my site and opened a ticket with WordFence to see if they could help me out. I had a response and resolution within an hour and the issue was not even caused by the WordFence plugin. WordFence definitely cares about helping their customers!
Our company vsfmarketing
Has been using Wordfence for sometime and the support is great
Wordfence defense is the best you can find in the Market. I tried number of them but not even near to Wordfence. I never had any surprise since the last four years of using Wordfence.
When I got locked out of my account, Mark rapidly came to the rescue. The service I have received from Wordfence customer support over the past 5 years has been second-to-none. I highly recommend Wordfence for the protection of your websites.
The WF Premium is a serious defender and I see the difference compared to other few security plugins I had by just looking at the list of blocked bad actors from the reports. Now I am confident I can entrust my site to the plugin and WF team and may always rely on a really quick, friendly and professional support in a case I need it. No compromises for me - WF only.
Before installing Wordfence any Wordpress website, I publish gets down and full of virus everytime, I have upload using a backup, but the time I started using wordfence even free versions works fabulous, I do get a report also emailed to me about the attacks denials, A wonderfull plugin with robust features, never hesitate to buy premium ones. My problems regarding website came to end as I have started using wordfence
Wordfence has always been one of my favorite plugins. I'm not the most techie of people and their technical support is always quick to respond, patient with my ignorance, and a delight to work with. Other support teams could learn a lot from the Wordfence team.
I had a problem with my WordFence Central account and contacted the lockout team. I expected a long wait for a response. What I got was a response with a solution within the hour. That is good service!!
Just a quick note. We used this service for a couple of years and never had a serious issue. They were always very responsive. If something did come up. We will definitely use Wordfence again in the future.
When our website was experiencing difficulties, Phil was prompt and courteous throughout the exchange. His questions and directions were very clear and helped us resolve the situation quickly. Having prompt and professional support is not the only reason to invest in Wordfence Premium. Their real-time blocking of threats is our number one reason!
Truly impressive customer service with Wordfence! It is not common for a company to be this focused on helping its customers with any issues that they might have (the issue was my fault). :-)
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