Wordfence Reviews 

389
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its robust website security, effectively protecting their WordPress sites from attacks and hacks. Many highlight the essential peace of mind provided by the service, which is considered a must-have for online businesses. The support team is frequently commended for being knowledgeable, professional, and incredibly helpful in resolving issues. Reviewers consistently report fast response times and efficient resolution of their inquiries, often noting the human and attentive approach of the staff. This combination of strong protection and exceptional customer service makes the company a highly recommended solution for WordPress security.

What people talk about most

Website

Customers had positive experiences with website security, with many reviewers finding the service essential... See more

Customer service

People report positive experiences with customer service, highlighting the professional, helpful, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Service

Users describe positive interactions with service, highlighting it as easy to use with fantastic customer... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website was hacked and our Wordpress specialist gave up. Other specialist said it was a done thing and a new website had to be built.....After buying the CARE update from Wordfence the website was up... See more

Company replied

Rated 5 out of 5 stars

We have been customers of WordFence for years and are very satisfied. If we have questions, they are always there for us and help us as much as possible. The plugin works excellently; we simply can't... See more

Company replied

Rated 5 out of 5 stars

Without Wordfence, we could not run our website. Our business is smaller and does not have a full-time IT staff to monitor and protect the site. Wordfence keeps us aware of unusual activity and even... See more

Company replied

Rated 5 out of 5 stars

There have been several tmes in the last 10? years that I have called on WordFence because either a website had been hacked or there was a serious flag that went up. EVERYTIME, and almost seemingly im... See more


Company details

  1. Software company

About Wordfence

Written by the company

The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.

Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules.

If you have further questions please send an email to lockout@wordfence.com.

Thanks!

Contact info

4.8

Excellent

TrustScore 5 out of 5

389 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(389)

102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Impressed!

Great product, very proactive in getting information to users, and their support staff is super quick with their help!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

The support was professional and…

The support was professional and helpful. It's difficult to track all the threats to a Website unless you're a security professional. I sincerely appreciate having the WordFence team there for questions when I'm concerned about the security of our Website.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellence

We have been victims of hacking (on a continual basis) and WordFence has been a huge help. Not only does it have the tools to keep our site safe, but their support is fantastic. Their responses are timely, patient, and as detailed as needed. I don't write so many reviews, but I have to say they've been a rock for us through all this and I couldn't imagine making a new site without their software.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Company and Great Service

I have been dealing with Wordfence for about 18 months now. There added security for my website has been great and it is so simple to use and set up. I have only had to contact them once for customer service and it was handled promptly. I highly recommend using their service.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service and a great plugin, highly recommend! In addition to the plugin offering superior website protection against hackers, I recently had an issue with access to my site and opened a ticket with WordFence to see if they could help me out. I had a response and resolution within an hour and the issue was not even caused by the WordFence plugin. WordFence definitely cares about helping their customers!

15 May 2025
Unprompted review
Rated 5 out of 5 stars

When I got locked out of my account

When I got locked out of my account, Mark rapidly came to the rescue. The service I have received from Wordfence customer support over the past 5 years has been second-to-none. I highly recommend Wordfence for the protection of your websites.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

The WF Premium is a serious defender…

The WF Premium is a serious defender and I see the difference compared to other few security plugins I had by just looking at the list of blocked bad actors from the reports. Now I am confident I can entrust my site to the plugin and WF team and may always rely on a really quick, friendly and professional support in a case I need it. No compromises for me - WF only.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Before installing Wordfence any…

Before installing Wordfence any Wordpress website, I publish gets down and full of virus everytime, I have upload using a backup, but the time I started using wordfence even free versions works fabulous, I do get a report also emailed to me about the attacks denials, A wonderfull plugin with robust features, never hesitate to buy premium ones. My problems regarding website came to end as I have started using wordfence

6 May 2025
Unprompted review
Rated 5 out of 5 stars

The Best Technical Support

Wordfence has always been one of my favorite plugins. I'm not the most techie of people and their technical support is always quick to respond, patient with my ignorance, and a delight to work with. Other support teams could learn a lot from the Wordfence team.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

I had a problem with my WordFence…

I had a problem with my WordFence Central account and contacted the lockout team. I expected a long wait for a response. What I got was a response with a solution within the hour. That is good service!!

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Just a quick note

Just a quick note. We used this service for a couple of years and never had a serious issue. They were always very responsive. If something did come up. We will definitely use Wordfence again in the future.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and Professional Support

When our website was experiencing difficulties, Phil was prompt and courteous throughout the exchange. His questions and directions were very clear and helped us resolve the situation quickly. Having prompt and professional support is not the only reason to invest in Wordfence Premium. Their real-time blocking of threats is our number one reason!

28 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look